Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Transatel DataSIM
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
I'm facing a lot of problem on…
I'm facing a lot of problem on connecting from St Vincent and the Granadines. The data connection doesn't work, not even IN Grenada and St Lucia. The APN is correct with all the other set up. Can you please help me to solve the problem?
30 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Alessandro,
We regret to hear that you could not use your Ubigi services in all the islands during your cruise. Our telecom partner who covers the majority of the islands encountered some technical issues in some areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
Connection about half the time
Data only Sim card was quite easy to install and set up, we were visiting a number of islands in the Caribbean and I got a connection in about half the places, Barbados, St Kitts, Tortola, Grand Turk and Antigua were all okay. St Vincent, St Maartin, Saint Lucia and Grenada were a problem but it may have been me! Sometimes one has to switch the phone and mobile data on and off a few times to get a connection.Overall pleased I bought the package!
29 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear William,
We regret to hear that you could not use your Ubigi services in all the islands during your cruise. Our telecom partner who covers the majority of the islands encountered some technical issues in some areas and corrections are being applied right now. We try our best to keep you informed as soon as we get new information about this situation.
Kind regards,
Transatel DataSIM
Had a problem and the staff at…
Had a problem and the staff at Transatel where very prompt and persevered until the sim worked for me
24 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you so much for your feedback. Our Customer Support team is available and ready to help you in any situation, and we are happy that you contacted us.
Kind regards,
Transatel DataSIM
Tried on the Carribbean Islands
Tried on the Carribbean Islands. Worked nicely on some islands, but no connection on a few others. When connected, DataSim works well!
21 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Bazbek,
Thank you for your feedback. We have partnership with the main local provider in the Caribbean and we work together to improve the network quality of service to allow you to have access to the cellular connectivity everywhere.
Kind regards,
Transatel DataSIM
Bought for cruise in Caribbean
Bought for cruise in Caribbean. Worked in Barbados, Bonaire, Curacao and St Kitts. Nothing in St Vincent, Grenada, Antigua,St Lucia or St Maarten. So not been as reliable as I'd hoped. When it worked I have no complaints.
19 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Grant,
We regret to hear that you encountered difficulties while using our services. . We have partnership with the main local provider in the Caribbean and we work together to improve the network quality of service to allow you to have access to the cellular connectivity everywhere.
Kind regards,
Transatel DataSIM
It did not work at all in Greanada or…
It did not work at all in Greanada or St.Vincent Grenadines dispite all my attempts.
18 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Vladimir,
We regret to hear that you encountered difficulties while using our services. We have partnership with the main local provider in the Caribbean and we work together to improve the network quality of service to allow you to have access to the cellular connectivity everywhere.
Kind regards,
Transatel DataSIM
Pity about patchy Caribbean coverage
I really wanted to give a great review for this data sim as it seems such good idea. But cruising around the Caribbean there were issues getting a signal and being able to use it. To be fair Transatel did say there were problems on some islands but I struggled to fully use the data sim for the purpose I had intended.
13 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Louise,
Thank you for your feedback. We have partnership with the main local provider in the Caribbean and we work together to improve the network quality of service to allow you to have access to the cellular connectivity everywhere.
Kind regards,
Transatel DataSIM
More effort needed
Great thoughts, but need some more work. At some destinations I lost all the MBs on establishing connection and getting very slow data speeds (Florida e. g.)
Some global services are becoming better like skyroam
12 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Samir,
Thank you for your feedback. We work to improve everyday and to make sure that every step of your experience with us is positive.
Our telecom partners in the USA are T-Mobile and Sprint and you benefit from the same coverage as local users. It is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with our telecom partners in order to improve this kind of situations.
Do not hesitate to share with our customer service the specific addresses and places where you encountered thoses situations of connections with slow speed:
customerservice@transatel-datasim.com
Kind regards,
Transatel DataSIM
Easy to use and honest.
11 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Theodoros,
Thank you so much for your feedback. Our team works to always offer you the best products and services.
Kind regards,
Transatel DataSIM
I never received my sim
I never received my sim, after paying for quicker delivery and tracking. Unable to reveiw the product unfortunately!
8 December 2019
Unprompted review
Reply from Transatel DataSIM
Dear Odette,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event may have caused that situation. Our customer service is going to contact you to try to find a solution to allow you to get your SIM card.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear David,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear customer,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Kind regards,
Transatel DataSIM
I have yet to receive my SIM card and…
I have yet to receive my SIM card and Inleft for vacation a week ago. I ordered it several weeks before I left
28 November 2019
Unprompted review
Reply from Transatel DataSIM
Dear John,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our customer service is going to contact you to get the address you will be staying at in order to send you a new SIM card (with no extra fee of course).
Kind regards,
Transatel DataSIM
it's very very expensive
it's very very expensive, compare to what we find in airport
27 November 2019
Unprompted review
Reply from Transatel DataSIM
Dear Gerard,
Thank you for taking the time to share your feedback with us.
You can use your Transatel DataSIM card today in more than 150 countries and we work everyday to extend our map of available countries. You can check the whole list on the following link along with our tariffs that are between 0,01€ and 0.03€/MB for most of the countries:
https://www.transatel-datasim.com/rates/
Transatel DataSIM is the best solution for you to stay connected wherever you are in those countries. You turn your device ON and you are connected right away! This is also the advantage of your SIM card because you will not waste time looking for a suitable connectivity solution while you just landed.
The rates are different according to the country because telecom partners are different, but they are always much cheaper than usual roaming costs applied by providers when you are abroad.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you faced these issues while using our services. We work to improve everyday and our Customer Support Team is available to help you in any situation. Do not hesitate to contact them whenever you need assistance while using your services.
We are reachable directly on the following email address and phone number :
- Email: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM– 5PM
Saturdays: 11AM to 3PM
Kind regards,
Transatel DataSIM
A bit difficult to set up but once I…
A bit difficult to set up but once I figured how to use it I am very pleased
14 November 2019
Unprompted review
Reply from Transatel DataSIM
Dear Gilbert,
Thank you for your feedback. Our team works hard to offer you the best products and services. Do not hesitate to contact us for any question or when you need assistance while using your SIM card:
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM – 5PM (CET)
Saturday: 11AM – 3PM (CET)
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear Peter,
Thank you so much for your feedback. Our team works to provide you the best services and we hope you will enjoy them very soon.
Kind regards,
Transatel DataSIM
It makes exactly what they sell
It makes exactly what they sell. Internet connection in foreign countries. It needs some more time to connect once you are in this country as other lines. But afterwards it works fast and reliable at least in Jordan, Germany and Spain.
11 November 2019
Unprompted review
Reply from Transatel DataSIM
Dear Laura,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Good service and network!
2 November 2019
Unprompted review
Reply from Transatel DataSIM
Dear Ahmet,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
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