transcriptionstaff.com Reviews 166

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

I applied for an account on May. After submitting the given test, I received a notification test indicating that I'll receive an email within four business day's. Since then, I've got no response... See more

Company replied

Rated 1 out of 5 stars

The worst employee employer experience ever. It's either this people are scam or they just ride on people's blood no wonder they are hiring throughout because they terminate people's accounts as they... See more

Rated 5 out of 5 stars

The experience is not bad. The comments on my tasks are reasonable and their targets are achievable. The support staff are always there to assist. I haven't experienced the negative stuff that others... See more

Rated 4 out of 5 stars

The company has been great ever since I started here. Although recently, I am experiencing some technical issues. First was the transcript I proofread that reflected on my report after submission and... See more

Company details

Written by the company

Welcome to the official review site for TranscriptionStaff.com. We value open communication and candid feedback from our freelancer community. Remember, there are no shortcuts here. Our zero-tolerance policy rewards quality work and deters fraudulent practices. Any attempts to cheat will result in immediate account termination. Uphold our standards, and you'll receive fair compensation.


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3.0

Average

TrustScore 3 out of 5

166 reviews

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Great site to learn transcription

Great site to learn transcription. They have great evaluation team that provide necessary corrections this helps transcribers to learn more and improve quality. The job flow is okay. Guaranteed weekly pay.

Overall it is a great transcription company.

12 January 2024
Rated 1 out of 5 stars

Account Termination

My account got terminated due to inactivity. I felt so bad because I thought that my working relationship with them can stand for me. Before terminating account can you please reach out to the transcribers, especially if its inactivity issue. In Kenya we had that El Nino season, and unfortunately the part where I come from was affected. I could not manage to run to cyber everyday given that I also have a 5-months old baby to take care of. Just be considerate next time!!!! I don't even have the energy to request for a second chance because I felt so disappointed. I believe you still have my email and account details. I rest my case.

10 January 2024
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

Accounts are terminated after 2 warning emails and inactive for 60-90 days.
Check your spam folder for warning emails.

Rated 1 out of 5 stars

Work at your own risk!!

Collaborated with the company and received a total of five ratings, with two clients providing positive feedback and three ratings from a single client who commended my work. Despite achieving more than three target bars and earning over 10 dollars, I did not receive payment. Moreover, the client expressed dissatisfaction with my painting, resulting in my account being suspended without specific details on the problematic work. Unfortunately, I am unable to log into my account now as it has been terminated due to this client complaint. The lack of transparency in identifying the specific issue raises concerns, as there is no information on which task or aspect went wrong. This experience has left me puzzled, considering they are not even the top-ranked platform. It seems there might be a questionable practice of utilizing individuals to generate revenue, offering lengthy audio tasks, short deadlines, and minimal compensation. Other platforms, there has been a practice of providing constructive feedback to freelancers, allowing them to address specific issues and improve their performance. This approach fosters a collaborative environment, enhancing the overall quality of the platform's offerings. A reputable company not only nurtures the professional development of its employees but also prioritizes client satisfaction, fostering a dual commitment to both growth and service excellence.

7 January 2024
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

We have attempted to make a payment to the user; however, PayPal does not permit transactions to their account. This restriction is due to the user's registered PayPal address being in a US-sanctioned country, not in Kenya. Consequently, PayPal cannot process payments to this country. As evidence, we have included a video recording.
https://app.screencast.com/UoaSUGKYmF5tB

The user's work contains numerous spelling errors and fails to adhere to the client's instructions. As a new user, they will not be given a second chance. We are not a transcription training school and expect freelancers to deliver work of the highest quality.

Rated 4 out of 5 stars

The pay may not be that high but the…

The pay may not be that high but the customer service replies to inquiries fast. The works provided exceeded 10minutes which is difficult for me to work on. I hope to have more easier work so that I can have an easier transition as a starter/beginner. Thank you for the opportunity.

22 December 2023
Rated 4 out of 5 stars

The company has been great ever since I…

The company has been great ever since I started here. Although recently, I am experiencing some technical issues. First was the transcript I proofread that reflected on my report after submission and then later on, was gone. Support team asked me to just redo it again. Also, the audio seems to load slower. My connection is stable after speedtest. But overall, I'm happy with the company, but I hope the compensation is a bit higher.

15 December 2023
Rated 4 out of 5 stars

It was a good experience but a…

It was a good experience but a short-lived one that reminded me to never put all my eggs in one basket.

They respond to your emails incase you are having trouble working, so that's a plus.

My only concern is, my account was probably deleted because when I key in the logins it shows 'username or password incorrect'. I emailed them and their response was that my account was terminated due to low quality rating or account being inactive. My rating was at 3.90 and on the week my account was terminated I had actually managed to reach 10+ credits. I'm still healing.

15 November 2023
Rated 1 out of 5 stars

Work for them at your own peril

Work for them at your own peril. For them to pay you, they require you to have completed 10 credits(many hours), you wonder from where will you get credits when the site hardly has jobs. For example, if you start the job on a Thursday, and by Sunday you haven't accumulated the 10 credits, they wont pay you for your Thursday-Sunday work. On Monday you start again from zero and all your work goes to waste....even if the work was 100% accurate. When you become persistent inquiring about your pay, they close your account. They like to benefit from free work, a scam even and very rude assistants. Worst company I have ever worked for. And to think I was a proofreader, then I really pity the transcribers.

There's no enough work in their site to accumulate the credits required to be paid so you'll be doing free work for them. They will submit your work and be paid by the client but they wont pay you.

2 October 2023
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

The information provided is absolutely false. To receive payment, the freelancer must complete a minimum of 3 credits/week, equivalent to $3.60 worth of work. Anything less than this doesn't justify the time required for us to manually audit the account, make PayPal payment, keep the records for 7 years (tax audit requirement) and there's also a $1.20 fee deduction by PayPal.

This requirement is clearly communicated to freelancers on our home page, reiterated in the welcome email upon joining and also in the alert bar that appears every time they log in. We cannot stress enough that we are ONLY looking for dedicated, long-term freelancers.

Yes, we actively close all accounts that do not provide sufficient work.

Despite numerous notices and reminders, it appears that this freelancer still does not have the correct information. This suggests a lack of attention to detail and a lack of dedication to the work, which is exactly the kind of behavior we do not want.

Rated 1 out of 5 stars

I have started having anxiety issues…

I have started having anxiety issues because they closed my account and refused to pay me two weeks of my hard-earned salary. Only God can help us, poor fellows from Africa.

20 November 2023
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

The user has committed fraud in our system by submitting incomplete work and attempting to scam us. She has admitted her mistake, stating:

"I acknowledge my mistake but ask that you pardon me one last time. I agree I errored in the first place, and that nothing is going to change that fact but I have learned from this mistake."

Let this serve as a reminder to anyone attempting to scam our system or take short cuts. We have a 24/7 human team monitoring every piece of work submitted by freelancers, and we will not hesitate to terminate any account involved in fraudulent activities. We maintain a ZERO TOLERANCE policy.

Rated 4 out of 5 stars

TranscriptionStaff account termination.

TranscriptionStaff did terminate my account recently on the count of submitting an unedited file which was not true at all. A warning would have come in handy maybe since it was the first time, my ratings were 3.98. My account user number was if9254.
I made this site my bread and butter and got promoted to proofreader level, I have spent hours on end working on the site and I genuinely request my account be reinstated because it was my lifeline. T.S I kindly ask for your consideration. Thank you.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

This company is awesome

This company offers great opportunity for mom like me. Thank you for the chance you've given me. Recently I just got terminated and the issue was 4/6 recent work are rejected. I'm hoping you can give me second chance. Can I apply again?

3 November 2023
Rated 1 out of 5 stars

My account has been terminated due to…

My account has been terminated due to low quality rating and I fail to understand how.
1. I could receive few jobs even after spending the whole night refreshing their site.
2. Only three jobs have been rated out of the few that I did.
3. My work has never been rejected.
4. They don't give any warnings whatsoever, and the QC comments after reviewing submitted work is not enough for transcribers to note areas that require improvement.

27 October 2023
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com


Beryl,

From your comments, it seems evident that you have not thoroughly read the guide. Here I quote "New staff will start with very limited jobs in the job pool. But once you reached a rating of 3.8+ and completed a minimum of 8 audio files"

If your rating falls below 3.5, you will face termination. This has also been clearly outlined in the guide, and additionally, each time you log in, you will see a graphical rating bar in either RED, AMBER, or GREEN, indicating your current rating.

Of the 5 jobs that were rated, you received a 3-star rating for 3 of them. Consequently, your overall rating stands at 3.2 after scaling (Note: Difficult files have their ratings scaled up, while easier files are scaled down).

We are in search of freelancers who can consistently deliver high-quality work and maintain a rating between 4 and 5.

A rating of 3 indicates that significant modifications are required.

You will be compensated in full for all the tasks you have completed. However, we have decided not to continue contracting services from you in the future.

Rated 1 out of 5 stars

work at this company at your own risk

work at this company at your own risk. At first, it's ALL GOOD UNTIL THEY FIND OUT YOU'RE MAKING MONEY and they'll then terminate your account and forfeit all your payment for a simple mistake. They have the guts to steal the money you've worked for and have nothing to tell you.This is a scheme to steal from people because honestly, who do they pay that money? This got to stop.

17 October 2022
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

Daniel Gathoni committed fraud within our system. He claimed it was a "simple mistake" when he submitted an AI-generated transcription, thinking he could bypass our checks. However, our anti-fraud team quickly detected this. As a result, his account was immediately terminated, and all payments were forfeited.

We invited him to leave a review, so let this be a warning: if anyone is even remotely considering taking shortcuts, refrain from doing so. We have zero tolerance for any fraudulent activity.

Rated 5 out of 5 stars

They make payments on time

They make payments on time, they pay a certain percentage bonus if you complete 30+ credits. And they pay you for the works you do and they don't pass the AI quality check because of little mistakes.

19 September 2023
Rated 5 out of 5 stars

Best in the market...

TranscriptionStaff has been a fantastic platform for my transcription work. Their user-friendly interface, reliable payment system, and quite steady workflow make it the best place to work. I appreciate the flexibility and efficiency they provide, making it a rewarding experience. Highly recommended for transcription professionals!

30 November 2022
Rated 2 out of 5 stars

YOUR AI IS NOT GOOD.

YOUR AI IS NOT GOOD.

I am your Transcription Staff, and very disappointed with your AI Checker. 6HRS of my works and efforts in transcription was rejected by your AI 1 SECOND.

THIS IS NOT GOOD.

6 August 2023
Unprompted review
transcriptionstaff.com logo

Reply from transcriptionstaff.com

We understand that making mistakes is a natural part of the learning process, and that everyone has room for improvement. To support your ongoing growth and development, we have implemented a system that allows for up to 25% of the transcriptions to be revised.

If you remove at least 85% of the AI generated mistakes, we will guarantee you 80% of the payment.

We encourage you to approach the review process as an opportunity to enhance the accuracy of your work and to continually improve your proofreading skills. Don't be afraid to take advantage of this system, as it will help you to produce even better results in the future.

You can read more about our Quality Check & Payment Guarantee Policies at http://www.transcriptionstaff.com/aiqualitycheck.pdf

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