First time user sending a package. I found the online booking system easy to use and selected courier based on a pick up date for the day of booking. Was picked up next business day and delivered befo... See more
Company replied
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Review summary
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Good Company, Though you have to wait for labels. Any sales that happen from Friday to Sunday, Cant be collected till Tuesday. It takes monday to get labels. Some of the competition sends labels st... See more
Company replied
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email... See more
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
Company replied
Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Shipping and postal service
- Delivery Company
- Shipping service
Written by the company
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contact info
4.1
Great
4K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Reply from Transdirect
HI Bev,
Thanks for your kind words. We're delighted to hear you always receive great service from us.
Regards, Bianca
Ease of booking and collection time as…
Ease of booking and collection time as promised
24 November 2025
Unprompted review
Reply from Transdirect
Hi Louise,
Thanks for your review. It's great to hear you found our booking services easy and that your freight was collected within the booked window.
Regards, Bianca
Do not trust them.
DO NOT USE IF YOU NEED ANYTHING DELIVERED ON TIME.
They were very quick to take my money, without even confirming pickup times and dates from the shipping companies they use.
They are self admitted short staffed, and take hours to respond to emails, even when they know cutoff times are at 12pm and 1pm.
They are fine, if you don't care when your delivery arrives.
If it was a one-off I wouldn't be writing this review, but they are now 3 from 3.
Do not trust them.
4 December 2025
Unprompted review
Reply from Transdirect
Hello Adrian,
We're sorry that you feel this way. Unfortunately, some bookings require additional checks to ensure they meet the carrier's freight profile and as we are in the busiest time of year, these can take a little longer to process. The general rule is bookings need to be in by 12pm, however it can vary from suburb to suburb, some are earlier.
ETAs are an estimation, there are many factors that can cause a delay in delivery or collection. Most of these are beyond anyone's control. It is best to book freight as early as possible.
Regards, Bianca
False promises
Spent hours on the phone and online booking the right service for a one business day delivery, and they did not even collect the freight. This has now cost us thousands of dollars in production.
3 December 2025
Unprompted review
Reply from Transdirect
HI Lisa,
We're sorry that you feel this way. Unfortunately, regional locations or locations on the outer/edge of the metro area may not always be serviced on a daily basis. We sorry for the inconvenience that this may have caused.
Regards, Bianca
Excellent service
Excellent service. Never a problem. Highly recommend
24 November 2025
Unprompted review
Reply from Transdirect
Hi Amanda,
Thanks for your review. It's great to hear our services have met your expectations. We appreciate the recommendation.
Regards, Bianca
Reply from Transdirect
Hello,
Thanks for your review. We're pleased to hear you liked the choice of couriers available and the services on offer.
Regards, Bianca
I had a query regarding an invoice that…
I had a query regarding an invoice that was promptly resolved, with great outcome.
Thankyou for the great service.
21 November 2025
Reply from Transdirect
Hello Elizabeth,
Thanks for your review, we're pleased to hear that query was resolved promptly with a great outcome.
Regards, Bianca
Very cheap rate
Very cheap rate, collected the next day and arrived at its destination super quick and in perfect condition. Could not fault.
20 November 2025
Unprompted review
Reply from Transdirect
Hi Michael,
Thanks for your review. It's wonderful to hear that you found our services to be cost effective while offering prompt pick-up and delivery.
Regards, Bianca
Reliable and reasonably priced
21 November 2025
Reply from Transdirect
Hi Michael,
Thanks for your review. We're pleased to hear that you found our services reliable and reasonably priced.
Regards, Bianca
Good quick service
21 November 2025
Reply from Transdirect
Hi Millie,
Thanks for your review. It's wonderful to know that our services have met your expectations.
Regards, Bianca
We ordered pick up last week
We ordered pick up last week . And still not pick up yet. It was ordered recollection three times, and goods still not pick up today. See pick up
details as following :
Re: {#1883547}My Item was not collected - Aramex (29603004)
Hello David
Thank you for your email and we apologies for the delays in having this consignment collected.
Please be advised that your item is booked for collection tomorrow 3/12 and we kindly request that you allow until 5 pm for the pickup to occur.
Please ensure the freight is labelled and ready for collection.
Thank you for your patience and understanding. We appreciate your business and look forward to resolving this matter for you.
Thanks, Maxine
Customer Service Representative
All Transdirect parcel delivery services are certified Carbon Neutral.
Saving more than your bottom line.
Got a question? check our FAQ
21 November 2025
Reply from Transdirect
Hi David,
We're sorry that you parcel was not collected on time. The reference number you have quoted on this review, was collected on the original collection date.
Regards, Bianca
Transdirect need to improve
Transdirect really can be frustrating. They ask for more information, you give it and then nothing happens. Labels should have been printed prior to the collection window and at 5.00pm on a Friday, nothing has happened. You email them or contact them via their Contact Page and they dont even reply. I dont know how they stay in business.
28 November 2025
Unprompted review
Reply from Transdirect
Hello George,
We're sorry that you feel this way. As you can imagine that December is an extremely busy time of the year and we have many of bookings to process. Again, we're sorry for the long delay in the receival of labels.
Regards, Bianca
Additional charge
Everything is going pretty well except yesterday I received an additional charge invoice for a two weeks ago delivery saying that consignee address is residential rather than business address, how could I know it's a residential address when customer told me this is her company's address!
28 November 2025
Reply from Transdirect
Hi Lei,
We're sorry to hear that you received an additional charge for delivery to a residential address. It is always best to check the addresses prior to booking to avoid this.
Regards, Bianca
Reply from Transdirect
Hi Phil,
Thanks for your review. We're glad to hear that you found our services easy to use with many freight options.
Regards, Bianca
Transdirect are easy to deal with and…
Transdirect are easy to deal with and delivered my two chairs exactly as requested
28 November 2025
Reply from Transdirect
Hello Lisa,
Thanks for your review. It's great to hear that we have met your expectations and the freight arrived intact.
Regards, Bianca
great service and cheap
28 November 2025
Reply from Transdirect
Hello Joe,
Thanks for your review. It's wonderful to hear that you enjoyed our services as well as the pricing.
Regards, Bianca
Quick and easy to book.
28 November 2025
Reply from Transdirect
Hi Luan,
Thanks for your review. It's wonderful to know that you found booking our services was quick and easy.
Regards, Bianca
The parcel had the wrong delivery…
The parcel had the wrong delivery address. It was very confusing. I contacted them and it seemed that nothing happened but I then received notice from the correct address person that they had it. All's well that ends well. I would use them again.
11 April 2025
Reply from Transdirect
Hi Graham,
Thanks for your review. We're sorry to hear that your freight had the wrong delivery address, the freight was delivered as per the label. Glad it was received by the correct person in the end and that you would use our services again.
Regards, Bianca
Cheat company.
Cheat company.. i have been charged $200 extra after delivery .. automatically deducted from my account.. this happened to me twice .. First time I thought I have done a mistake in measurement second time I was sure with box size and weight. Still they deducted money and ask me to prove. Who takes photos and videos of measurements and weight of the parcels .
25 November 2025
Unprompted review
Reply from Transdirect
Hello Kunal,
We're sorry that you feel this way. An under declared charge is applied when the dimensions or dead weight entered at the time of booking differ from the measurements recorded by the carrier. The charged weight is based on whichever is greater, the dead weight shown on the scales or the cubic weight which reflects how much space the freight occupies. Being this is a residential collection and delivery; the additional charge is quite significant. All additional charges are listed in the Terms and Conditions which can be found on our website.
Regards, Bianca
Smooth booking process on-line
Smooth booking process on-line. Skid load picked up within 90 minutes of booking. Goods arrived safely and on time to original delivery estimate.
13 November 2025
Unprompted review
Reply from Transdirect
Hello Mike,
Thanks for your review. It's wonderful that you found the online booking platform smooth and that your freight was collected within 90 minutes. We're pleased that your freight arrived safely and within the original ETA.
Regards, Bianca
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