I had a great experience. The customer service is excellent, they were friendly, responsive, and very professional throughout. They took the time to understand my concern and helped me quickly resolve... See more
Company replied
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This site has some good offers but the layout and search criteria could be better and the absence of a safe harbour or escrow service of any sort needs to be addressed. The concept is great but diffic... See more
Company replied
First time using the website. Mary is extremely helpful and addresses your concerns very quickly and promptly. Thank you for making the process a lot less stressful than anticipated!
Company replied
Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final... See more
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Company details
Written by the company
Here at Transfer Travel, sellers can securely sell their unwanted travel plans and, similarly, buyers can safely purchase last-minute adventures at heavily discounted prices! We are a trustworthy travel marketplace, and we understand that life can sometimes get in the way. Therefore, our team is here to offer a consistent and reliable service to our customers, helping to turn an often negative experience into something positive, leaving both our buyers and sellers happy. Our great reviews are a testament to how customer-centric we are; with a helpful team and secure platform, we are a company that cares.
Contact info
100 Embankment, x+why, Cathedral Approach, M3 7AF, Manchester, United Kingdom
- support@transfertravel.com
- transfertravel.com
4.2
Great
85 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website was so informative and made…
The website was so informative and made my experience really easy to see what was available, the cost and the details of the package! Would definitely recommend the website to my friends!!
1 October 2025
Unprompted review
Reply from Transfer Travel
Hi Simran 👋🏻,
Thank you so much for your kind words, we're thrilled to hear that you found the website informative and easy to use! ✨ It's great to know the details and pricing were clear and helped make your experience smooth!
We really appreciate the recommendations and hope to welcome you back soon for your next trip.
The Transfer Travel Team 💜
Great costumer service!
The validation process of my sell was very fast. The platform itself is quite intuitive compared to others I had previously attempt to use. I had made a mistake while uploading the information needed - the costumer support team kindly and promptly asked my intentions in terms of selling price, and updated my sell themselves after I explained that I had made a mistake and gave them the correct information. Thank you, Mary, for such quick replies and smooth experience
(Mary deserves a raise 👀)
22 September 2025
Unprompted review
Reply from Transfer Travel
Hi Leonor,
Thank you so much for the kind words! We're glad to hear the process was smooth and intuitive for you. I'll be sure to pass your feedback on to Mary. We really appreciate you taking the time to share your experience!
VERU HELPFULL
31 August 2025
Unprompted review
Reply from Transfer Travel
Hi there, thanks for the review, it's great to hear you find our platform very helpful and we hope to see you using the site again in the future!💜
Exceptional service
Regardless of whether or not my airline tickets are sold, this is a great service! When I was unable to upload my travel information, the chat provided was incredible AND NOT A BOT!! The assistance offered was incredible and allowed me the option to provide this by way of email and PDF attachments. I would thoroughly recommend!!
23 August 2025
Unprompted review
Reply from Transfer Travel
Hi Hidgas,
Thank you for sharing this! We're so pleased you had a great experience with our support team! Delighted to hear you'd recommend us, and we really appreciate your kind words!
I was in search of hour to sell my…
I was in search of how to sell my tickets. I landed on TRANSFER TRAVEL and got an amazing help by Mary who assisted me through the whole process.
13 August 2025
Unprompted review
Reply from Transfer Travel
Hi Israel,
Thank you for sharing your experience! We're so glad Mary was able to support you through the process- we'll be sure to pass on your kind words!
Scammed via purchasing I
Scammed via purchasing I. They’re Facebook group !
It’s not secure at all should be monitored lost airing £700!
Now no holiday for us
1 January 2025
Unprompted review
Reply from Transfer Travel
Hi Nathan 👋🏻,
It sounds like this transaction took place through the Facebook group and not via our official Transfer Travel website. While we don't own the Facebook group, we've formed a partnership with the page owner to provide group members a safe space to buy and sell verified travel listings.
We always recommend completing all booking and payments directly through our official website, where transactions are securely monitored. Our customer service team would be happy to guide you on how to safely buy or sell travel plans through the platform 💜
Payment through the site should be made obligatory
It's a nice site that meets the needs of many travellers, especially frequent ones. However, I'm not a fan of the new update where you can only see the seller's contact details, but you can't make a payment through TransferTravel. On the occasions when I had to contact the seller myself, it turned out that there were some rather shady people behind it. So security of the customers should be made priority #1 once again. Happy to change my review to five stars once this has been fixed.
Customers service is quick and friendly though!
24 April 2025
Unprompted review
Reply from Transfer Travel
Hi there 👋🏻,
Thank you so much for your honest review and for recognising our customer service team- we really appreciate that! 🙏🏻 We're also glad to hear you've been enjoying the platform and finding it helpful for your travel needs.💜
We really appreciate and take on board your feedback. The recent update was made with the best interests of our customers in mind, and safety is always our top priority. We're continuously improving the platform to make it as secure and user-friendly as possible.
Your feedback helps us continue enhancing the experience, and we hope to welcome you back soon 🌍
Pathetic
Took the time to register just to that out that a major airport in Morocco is not even listed (Agadir) and I can’t list my ticket - lame lame
Wouldn’t waste time and effort on this pathetic website!
20 March 2025
Unprompted review
Reply from Transfer Travel
Hi there👋🏼 We apologise that your experience hasn't been up to scratch - we are constantly making improvements to our website, so thank you for bringing this to our attention!
As this has been resolved - please do not hesitate to return to our website to list your travel plans, our customer service team would be happy to support you where needed 🌟
Thank you!
Thanks a lot for the chance!!!
27 February 2025
Unprompted review
Reply from Transfer Travel
And thank you Kostas for the review! We hope to see you using our site again soon.
Fast and useful
22 February 2025
Unprompted review
Reply from Transfer Travel
Hi there, thanks for the review, it's great to hear you find our service fast and useful and we hope to see you using us again in the future!
Hero to zero in less than 24 hours
Following a Google search on selling unwanted rail tickets in the UK, Transfer Travel (a UK based company) popped up multiple times. So I thought I'd give it a go. Registered, then spent time writing two listing for tickets. The platform happily let me add the listings on it's train ticket section. Later in the day the two listing are rejected because resale of UK train tickets is not permitted. Not impressed on two fronts:
(i) you let me waste my time listing two journeys clearly for UK train travel, with active assistance from the software (e.g. on searches for departure and arrival locations) without any warning on your platform that posting UK rail tickets was not permitted
(ii) you appear to be completely out of date as National Rail's conditions of travel do allow ticket transfers (see section 5) as up-dated in April 2024 - see the National Rail website.
I was really impressed with the website and the concept when registering yesterday. Sadly not my view now!
18 January 2025
Unprompted review
Reply from Transfer Travel
Hi there,
Thank you for your feedback, we’re sorry to hear about your experience and appreciate you taking the time to let us know.
Firstly, we apologise for the frustration caused by the rejection of your listings.
Regarding your point about National Rail’s updated conditions, thank you for bringing this to our attention! We aim to keep our policies in line with current regulations, and if there’s been a recent change, we’ll look into it right away to make sure our platform reflects the latest updates accurately.
We’re so glad to hear that you liked the concept of our site, and we’d love the opportunity to turn this experience around for you. If there’s anything we can do to assist further, please don’t hesitate to reach out to our support team directly.
Again, thank you for your feedback, it helps us improve our site so we can offer the best service possible.
Everything goes well
Everything goes well. The customer care is exceptional and the payment was made securely through PayPal. I can fully recommend this site
14 October 2024
Unprompted review
Reply from Transfer Travel
Hi Marco,
Thank you so much for your kind words - I'll be sure to pass these onto our customer care team.
We hope to see you back on our site soon!
I’ve used this company before to sell a…
I’ve used this company before to sell a holiday I couldn’t go on, easy process. I see they’ve improved the website, looking great!
16 September 2024
Unprompted review
Reply from Transfer Travel
Hi there,
We're so glad you were able to sell your holiday with us! And thank you for your kind words also. We really appreciate you noticing the improvements we've made to our website. We're always working to make the process as smooth and user-friendly as possible for our users and so we hope you'll visit our site again soon!
There is no way to buy a voucher
There is no way to buy a voucher. I have signed in, still I can't see the sellers contact. Why not write a simple description on how to buy a flight voucher? I wonder if it is really a legit website.
20 September 2024
Unprompted review
Reply from Transfer Travel
Hi there, thank you for your feedback, and I’m sorry you’ve experienced this issue. We’ve recently updated our website and are still ironing out a few details. From what we’ve seen, this usually happens with older listings that don’t have updated contact information.
We have contacted each of the sellers of these listings and asked they update their contact details so you can reach them directly, and so I apologise that their information hasn’t been updated as of yet. For further assistance, feel free to contact our customer service team at support@transfertravel.com or via live chat.
Similarly, for more information on how to purchase a voucher, you can visit our 'How It Works' page: https://www.transfertravel.com/how-it-works.
Rest assured that we are a legitimate platform, and we’re working hard to improve the user experience. I am sorry again for the inconvenience, and I hope this has helped in clearing up any queries or concerns you may have had.
Thank you.
Ashley at Transfer Travel was so…
Ashley at Transfer Travel was so patient and helpful! It was my first time using the service and I had a bunch of questions. I sold all my airline vouchers quickly and got great prices. The buyers were all polite and friendly. The entire process was really positive. I thought I would be waiting ages to sell the vouchers, but all 4 sold in under a month. Would definitely use Travel Transfer again.
30 May 2024
Unprompted review
Reply from Transfer Travel
Hi Rachel,
Thank you for your review, we're so pleased that you were able to sell your vouchers quickly and that you had a great experience throughout!
I will be sure to pass your kind words on to Ashley, and we hope to see you again soon :)
Requires payment just to set up a listing
Requires payment simply to put up a listing and only tell you this AFTER you have finished setting it up. Shady practice.
They claim to pay you back if your ticket sells but there is absolutely no guarantee your tickets will sell on this obscure site, but they get paid anyway.
1 June 2024
Unprompted review
Reply from Transfer Travel
Hi Sammy,
I understand your concerns, and I would like to assure you that we strive to make our fees as transparent as possible.
We are open with our fees, and the cost to list on our site is stated clearly in our FAQs as well as the How It Works page. Additionally, during the listing creation process, we advise users about the required fees.
As a business these fees are necessary; they go towards supporting our customer service team who verify and legitimise listings on our site to protect our users against scammers. As well as this, they help us maintaining and creating a user-friendly website experience.
I hope this clarifies any reservations you may have had about using our website, but if you do have any further questions then our customer service team will be happy to assist you further.
Thank you.
Helped me sell my flights I couldn't go…
Helped me sell my flights I couldn't go on after surgery. Better to get some money back rather than nothing. Thank you.
29 March 2024
Unprompted review
Reply from Transfer Travel
Hi Jill, we're pleased to hear that you were able to sell your flights on our site, and we're wishing you a speedy recovery!
I don’t normally write reviews but I…
I don’t normally write reviews but I feel as though I have been left with no choice. This company is heavily pervasive on a Facebook group I once enjoyed and have previously used to sell and buy holidays, but since this company has become admins of said Facebook group they are posting comments on posts with unsolicited links to overpriced holidays, claiming that they are “discounted” when in reality they are making money off of the seller. Just avoid all together.
4 April 2024
Unprompted review
Reply from Transfer Travel
Hi Abbie, The links we post to the facebook group you mention are actually part of a partnership we formed with the page owner to provide group members a safe place to sell and buy "unusable" holidays. Our intention with engaging with people on social media is to let buyers and sellers of holidays know that secure services like ours exist should people wish to use them. The links we post to other people's travel for sale are not unsolicited in this sense- they are in the spirit of connecting people to buy and sell their travel plans. Please be reassured that all holidays listed on TransferTravel.com are priced under what the original buyer paid for them. We ensure the seller provides us confirmation of their original purchase price and applies a discount to this. We mention clearly on our site that we do charge a small commission on sales as this is how we maintain our business - we do not sell holidays directly as we are not a travel agent. We appreciate that our interaction with said facebook group may not be to be your liking but we are also getting positive feedback from group members who have successfully bought and sold travel plans using our secure platform. Thank you.
For the most part, great
For the most part, made it simple to sell my voucher. It was tricky being a first timer, but once they navigate you thru the process, it was great! It was only a matter of days between list and sell and get paid
28 October 2023
Unprompted review
Reply from Transfer Travel
Hi Lisa, thank you for your review. I'm glad that our team could help talk you through the process, but we will work on making it more user friendly in the future. We hope you'll visit our site again soon!
I couldn't make a trip to Spain and…
I couldn't make a trip to Spain and could not get a refund from Booking.com as it was booked as a "non refundable" booking! Listed it on Transfer travel and sold it 12 days later to a lovely buyer in sweeden!
So glad I managed to get some of my money back.
11 March 2024
Unprompted review
Reply from Transfer Travel
Hi, Simon, thank you for your review. We're so glad you were able to get some of your money back from selling on our site! We hope you will continue to use it in the future.
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