Trash Lobster Reviews 104

I’ve purchased several vintage and antique items from this company over the years without issue, but my experience with their hard plating service has been disappointing.

A previous order arrived with visible patches of silver still showing through the plating. That was refunded without issue, but unfortunately the same standard slipped again.

More recently, I paid £340 to have a chain hard plated in 9ct gold, with an added dog clip. On arrival, the bale attached to the new clip was visibly twisted. I contacted Rebecca within an hour of delivery - the necklace had not been worn.

While a repair was offered, I was told I would need to cover the return postage, despite this clearly being a finishing fault. The issue was dismissed as “just a very minor aesthetic issue and not a security issue,” which misses the point entirely - at this price level, you expect a properly finished item, not something visibly flawed.

After returning the necklace, I was refunded in full (including the postage that was initially refused). However, I was then instantly blocked on Instagram, which appears to be their primary sales channel.

Blocking a repeat customer for raising a legitimate issue is a particularly poor way to handle complaints. It suggests the business is more interested in avoiding criticism than addressing it and undermines confidence in how issues are handled.

This was my first Trash Lobster purchase but baby I’ll be back! Couldn’t be happier, absolutely unreal stunner of a chain (dare I say my new fave?) and impeccable customer service. Thank you x1 million!!

Such a lovely buying experience through layaway payment procedure. Made all the better when my beautiful bracelet arrived in its eco packaging at break neck speed once I made my final payment. Honestly would buy again and again, and sadly for my bank balance, I am in the process of doing so ;)

Beautifully curated pieces, at a good price - that’s why I’ve just completed my 5th purchase from Trash Lobster. Buy with confidence!

The experience with Rebecca of Trash Lobster is perfectly on point from beginning to end. Great online personality and display of jewels. And the jewels are always top notch and never disappoint in quality!The personalized thank you cards are the icing on the cake. 🧁 🦞 ✨

I’ve bought from Rebecca multiple times and she makes each of those purchases feel so special and exciting. She always gets unique, quality pieces and her IG Story Sales are a ton of fun (her new website is snazzy too!). I’ve never had any issues and she’s one of my fave sellers!! 💖

I have bought from Rebecca several times now - one charm and multiple chains. I am always blown away when they arrive and I always end up getting a lot of wear out of them (I cannot stress this enough from someone who often gets bored of her jewellery and moves on. Not so with Rebecca’s chains). Also important to say is she checks her chains thoroughly before selling - sometimes with antique or vintage jewellery you start wearing a chain and find that it kinks or sits not quite right. Rebecca always chooses chains that have a great construction and sit perfectly. Lastly, she is absolutely lovely to deal with. Honestly I’d love it if we could just hang out. A true gem. Cannot recommend enough.

My go-to place for adding to my antique/vintage necklace collection (or was that obsession). Great service, unique quality items, beautiful packaging. I highly recommend.

So happy with my beautiful charm I bought. Great service

Have purchased from Rebecca 3 times now (twice under the incredible rebrand) and am just always blown away. First, as an American I just assume I won’t see any packages from the UK for at least a month or two, as has been my experience with other sellers in the UK, but somehow, as if by sorcery it’s never more than 2 weeks to get my Trash Lobster goodies. Next she has taught me so so much about jewelry, styles, antique and vintage terminology. The love of the old gold is contagious and I caught the bug. Finally her pricing is incredibly fair. Even with the constant rise in gold price, there is always something for everyone on the site and during her story sales. Truly everyone can shop with Rebecca and find a piece they love without breaking the bank. My favorite!

I have bought several lovely things from Trash Lobster and been thrilled every time. Amazing pieces, great quality, and the best packaging/box opening experience ever. Will shop again and highly recommend!

I’ve purchased from TL several times, and the entire process was seamless. The owner is beyond lovely, and her knack for finding special antique/vintage pieces at amazing prices is unmatched. Couldn’t recommend her more highly!

Rebecca is the most trustworthy and thoughtful seller I know!!! Beyond grateful to get the chance to buy from her.

I am the proud owner of two incredible antique chains from this lovely business. Always incredible quality, great communication and loads of education and useful information. If you're wanting to find a vintage or antique piece, this is the place!

I'm always unsure about buying someone for the first time but experience was great. My ring arrived quickly and it's even cooler than I expected. I'll be back for more!

Such a beautiful chain! Second purchase and won’t be the last

This was my second purchase and similar to the first one, it went great! I love looking at all the new pieces that come in. She has quite an eye!

Loved the item I bought. Rebecca was really very responsive. Shopping experience was good overall

Whenever I want to buy a beautiful and good quality chain, Goodfolkjewels is where I go. I love every single thing I have bought from there. The owner is a pleasure to interact with, is super friendly and goes out of her way to help you find the perfect chain for you. Also in my last order she included a sticker of the most adorable dog wearing a hat - made my day!

She finds the best chains. She’s also a brilliant educator, kind, funny, and generally stellar