I booked a roundtrip flight from London to Kuala Lumpur, online; with Traveasy.com providing the best price by far. A few hours later, after an initial issue with that booking, my flights were confirm... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Rohit was very professional in helping me book my tickets, comparing best prices so I could make the most informed decision. I usually book through the airlines website, so this was quite new to me... See more
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I struggled to get our passport details in to the site. The chat was responsive enough. On being asked to do enter details on the BA site, I found that our flight had been cancelled & we had been boo... See more
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I had a great experience with Traveasy! The entire process was smooth, efficient, and very well managed. The team was responsive and ensured everything was handled professionally from start to fin... See more
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Company details
- #30 of 37 best companies in Airline ticket agency
- #33 of 46 best companies in Flights search site
Written by the company
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Contact info
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, United Kingdom
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience booking my…
I had a great experience booking my tickets through Traveasy, thanks to Shubham Singh. He was incredibly professional, efficient, and made the whole process seamless. Highly recommended for anyone looking for hassle-free travel arrangements
12 March 2026
Unprompted review
Reply from Traveasy
Dear Kaleem,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Actually able to speak to a human
Having a person to talk to and arrange the booking is a thosand times better than being consigned to an automated booking that more times than not has been programmed incorrectly and doesn't account for glitches that can often occur. The person I spoke with (called Deepak) was extremely helpful and kept me well-informed throughout the process.
3 March 2026
Reply from Traveasy
Dear Peter,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Reply from Traveasy
Dear Kev,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
You don’t save enough in the end to compensate for the lack of service
You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being on the phone for 20 minutes that a different department will call me back. I have not received and call back and have now received an email with final documents. Service is terrible. I will not book with these again.
30 January 2026
Reply from Traveasy
Dear Porter,
Thank you for your feedback. As airline fares are dynamic and subject to real-time availability, pricing and seat availability cannot be guaranteed until a booking has been fully confirmed and ticketed. While we appreciate that this can be frustrating, this is standard within the travel industry and is outside the direct control of the agency. With regard to your cancellation enquiry, in situations involving changing travel circumstances, we are required to liaise directly with the airline in order to obtain the most accurate guidance on the options available. This information is not always immediately available at the time of the initial call, and airline response times can vary. We do note your comments regarding communication and appreciate the opportunity to review this internally. We remain committed to assisting customers in line with the procedures and timelines set by the airline.
Reply from Traveasy
Dear Francis,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Marco,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Thank you Vinit :)
Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recommend anyone work with Mr. John to book flights when working with Traveasy
4 March 2026
Unprompted review
Reply from Traveasy
Dear Ajay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Still
Still
Not got my tickets yet as the person on the phone put the wrong names down it’s taking weeks to get someone to get the tickets right
26 February 2026
Unprompted review
Reply from Traveasy
Dear Dived,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Really good customer service and…
Really good customer service and overall easy to use
3 March 2026
Unprompted review
Reply from Traveasy
Dear Yoseph,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Honest and helping person.
3 March 2026
Unprompted review
Reply from Traveasy
Dear Suman,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Reply from Traveasy
Dear Will,
Thank you for your feedback. We’re sorry to hear about your experience and will share your comments with our team to help improve our service.
Reply from Traveasy
Dear Saurabh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Refused to issue the ticket unless I paid extra money
We booked our flight with Traveasy as it was £20 less than on BA. Don't follow our example. It turns out that when you book a flight with them that isn't actually a guarantee of a seat, and you just have to hope they issue your ticket before the airline raises the prices. This is NOT the same as Expedia etc where they issue the ticket immediately.
They never sent the e-ticket, so I phoned them and was told the ticket would not be issued because the price rose in the meantime.
After some back and forth they eventually demanded I paid a rather arbitrary £100 more to get the ticket I thought I had already purchased.
There is nothing in their terms that allows them to do this and this is probably against consumer law. their own terms say a binding contract is formed as soon as you receive the email confirmation... but the customer service reps clearly are not aware of this and invented rules that allow them to demand more money. To avoid legal faff and try and save my holiday I ultimately agreed to pay the extra £100.
At least it was easy to get in touch with them over the phone. But their practice of not selling you an actual seat when you pay for the flights is shady and expect for them to demand more money.
Book direct with the airline unless you want to be asked to pay more!
1 March 2026
Unprompted review
Reply from Traveasy
Dear James,
We are sorry to hear about your experience. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We appreciate that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. We note your comments and appreciate your feedback. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Booked the wrong flight and blamed the airline
I had the worst experience I have ever had with a travel agency booking through Traveasy.
I purchased a ticket from London to Munich departing at 11:55am. My confirmation email clearly stated 11:55am. My itinerary email also clearly stated 11:55am.
However, at 1am on the day of departure, when I tried to check in online, I discovered that my e-ticket showed 5:00pm instead. I was never notified of any change.
I immediately called customer service and was told British Airways had “overbooked” the flight and moved me. This explanation made no sense because the 11:55am flight was still available for sale on both BA’s website and Traveasy’s website.
After nearly an hour on the phone at 2am, I was given no solution. I had to wake up again at 6am to call British Airways directly. BA clearly confirmed:
• The flight was not cancelled
• There was no overbooking issue
• They received a booking from Traveasy for the 5pm flight — not 11:55am
• No booking was ever made for me on the earlier flight
This proves the incorrect booking originated from Traveasy.
When I spoke to a manager, he continued blaming the airline and even tried to charge me a £40 “administration fee” to correct the mistake. I was asked to pay to fix an error that was not mine.
Only after significant pressure did they change the ticket back to 11:55am — and they still refused to admit any fault.
This entire situation happened just hours before my holiday, causing unnecessary stress, sleep deprivation, and anxiety before an international trip. Instead of taking responsibility, they repeatedly shifted blame and provided misleading information.
I strongly advise others to think carefully before booking with this company. If I had not checked my ticket in the middle of the night, I would have arrived at the airport for the wrong flight.
Completely unacceptable experience. I will not be booking with them again.
5 March 2026
Reply from Traveasy
Dear Jamice,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com.
Prince assisted us in this booking and…
Prince assisted us in this booking and he is very kind and very helpful. I am very much happy with their service level
28 February 2026
Unprompted review
Reply from Traveasy
Dear Nishitsinh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Charity,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Professional staff who is willing to take an extra mile
After having paid for my air tickets and waited for hours, I couldn't get my confirmation. John called me and he has spent more than half an hour to deal with my case with patience and coordination with his colleagues. Although I ended up having to pay a bit more than my original price, I can see that he was professional and has been working hard to ensure I can get the best deal. I thank John for his hard work and commend his dedication.
27 February 2026
Unprompted review
Reply from Traveasy
Dear Andrew,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
I booked a round trip flight from…London to bologna
I booked a round trip flight from London to Bologna assisted by a customer service(Manish kumar)who was very good and helpful.thank you
27 February 2026
Unprompted review
Reply from Traveasy
Dear Nour,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince singh was excellent very…
Prince singh was excellent very helpful, in arrange ticket for me @ better cost.
27 February 2026
Unprompted review
Reply from Traveasy
Dear Avneet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Reply from Traveasy
Dear Nishan,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
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