I booked a roundtrip flight from London to Kuala Lumpur, online; with Traveasy.com providing the best price by far. A few hours later, after an initial issue with that booking, my flights were confirm... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Rohit was very professional in helping me book my tickets, comparing best prices so I could make the most informed decision. I usually book through the airlines website, so this was quite new to me... See more
Company replied
I struggled to get our passport details in to the site. The chat was responsive enough. On being asked to do enter details on the BA site, I found that our flight had been cancelled & we had been boo... See more
Company replied
I had a great experience with Traveasy! The entire process was smooth, efficient, and very well managed. The team was responsive and ensured everything was handled professionally from start to fin... See more
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Company details
- #30 of 37 best companies in Airline ticket agency
- #33 of 46 best companies in Flights search site
Written by the company
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Contact info
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, United Kingdom
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
unwated marketing
got marketing emails without my consent. Really annoying and confusing.
29 January 2026
Reply from Traveasy
Dear Catherine,
We would like to clarify we do not send out promotional communication without consent and customer can opt out anytime via unsubscribe link provided in the email footer. So this review to not fair and lacks accuracy.
Very good company, well done Prince Singh.
Very good company, its a fresh breeze of air to know that you call customer care & its answered by a human within 2 min every-time! Prince Singh was very helpful & clear with comms and sorted my issue in no time.
Please continue with your current service levels.. do not start cutting staff as soon as you have increased customer base please!!
2 February 2026
Unprompted review
Reply from Traveasy
Dear Kalyan,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Great Customer Service
After initial problems with the app not booking my flight, i contacted the Traveasy office by phone. All my booking problems & re-booking my flights were dealt very professionally by booking agent Deepak Chaudrey.
2 February 2026
Unprompted review
Reply from Traveasy
Dear Naresh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Traveasy made booking super simple
Traveasy made booking super simple. The process was prompt, prices were cheap, and everything went smoothly. Great experience overall!
31 January 2026
Reply from Traveasy
Dear Nice,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Well they just didn’t deliver my ticket
29 January 2026
Reply from Traveasy
Dear Louis,
As per our records, your tickets were delivered to you via email in a timely manner. Our system also confirms that you travelled using the issued ticket on 03 February, which indicates that the ticket was successfully received and utilised. So, this review is not fair and entirely inaccurate.
Reply from Traveasy
Dear,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Gaurav,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Fraudulent company, avoid at all costs
I booked flights through this company, got a confirmation email and payment was taken. Shortly after they rang me saying my tickets couldn't be processed as they were no longer available on the 'promotion' and said i had to pay another £800 to receive tickets, after disputed this they offered me a 'reduced cost of £460'
I refused as they had already taken payment and confirmed booking. After three hours of debating this and and me threatening a formal complaint for fraud they said they would speak to manager. The next day I received all tickets at the price they were sold to me at the original cost.
I was very disappointed and stressed by the situation, avoid this company at all costs
28 January 2026
Reply from Traveasy
Dear Georgina,
Thank you for your feedback. We would like to clarify that your tickets were issued at the originally confirmed price, with no additional charges taken. At the time, fares had temporarily increased due to limited availability, and this information was shared only to keep you informed, with no pressure to proceed at a higher cost. We waited for lower fare availability and honoured the original price as promised. We regret any inconvenience caused and appreciate your patience.
They failed to provide my tickets
They failed to provide my tickets, when i called they said the price went up by 100. I asked for a refund.
30 January 2026
Unprompted review
Reply from Traveasy
Dear Jack,
Thank you for sharing your concern. We are unable to trace this booking with the details provided by you. To help us investigate and assist you further, we kindly request you to share your booking reference (TRA) or the registered email ID used at the time of booking. We will be happy to look into this at the earliest.
Excellent customer service
Excellent customer service. I found the team went above and beyond to make sure I got the best deal. Easy to get hold of with a 24/7 telephone helpline.
27 January 2026
Reply from Traveasy
Dear Madelaine,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Excellent customer service
Excellent customer service. I by mistake booked a ticket on a wrong date. Mr. Prince Singh helped me to reschedule it at ease with a reasonable price difference on the very same day. Also they had offered the flight ticket at competitive rate. Its reliable and you can trust them
29 January 2026
Unprompted review
Reply from Traveasy
Dear Priyanka,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Thank you prince for booing help
29 January 2026
Unprompted review
Reply from Traveasy
Dear Shiva Prasad,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Really easy process for booking and was…
Really easy process for booking and was a smooth transaction from start to finish. I dealt with Prince Singh who was incredibly informative and helpful. Please request to speak with Prince for all future bookings.
28 January 2026
Unprompted review
Reply from Traveasy
Dear Adil,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Failed to provide tickets and refund
Took money for two flight fares, waiting 24 hours, was advised fare went up and traveasy took a further £50 payment to guarantee the fare and e-ticket for my british airways flight to then the next day tell me they can't confirm my booking with BA and will have to give a refund, delayed providing a refund and flight fare shot up, AVOID AT ALL COSTS
29 January 2026
Unprompted review
Reply from Traveasy
Dear Tee,
Thank you for the review. We’re sorry to hear that our services didn’t match your expectation. Your feedback helps us do better. We are looking into this issue and hope to resolve it soon. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.
John had a smooth and satisfactory…
John had a smooth and satisfactory experience with his airline ticket purchase. The booking process was straightforward, with clear fare details and no hidden charges. Ticket confirmation was received promptly.
Thank you John
27 January 2026
Unprompted review
Reply from Traveasy
Dear Satinder,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Great experience & seamless
I made the booking online and then one of their agents Prince Singh called me to confirm all the details and finalise my booking. I was sent the confirmation of my booking and tickets within an hour. Seamless process and would recommend to others.
26 January 2026
Unprompted review
Reply from Traveasy
Dear Henna,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
i just spoke to the mr amarpal he is…
i just spoke to the mr amarpal he is very nice person and guide me very nicely and politely am very happy thankyou amarpal and traveasy
26 January 2026
Unprompted review
Reply from Traveasy
Dear Joven,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
BesTransparent Pricing and Great Value with Traveasyt price and
I had a great experience with Traveasy. They offer genuinely competitive prices, and what I really appreciated was their transparency—there were no hidden charges or sudden price changes later in the booking process. The price shown upfront was exactly what I paid, which builds a lot of trust. If you’re looking for a reliable travel platform with fair pricing and no surprises, Traveasy is definitely worth choosing.
23 January 2026
Reply from Traveasy
Dear Amit,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Prince helped me with booking
Prince helped me with booking. Prompt service is appreciated
25 January 2026
Unprompted review
Reply from Traveasy
Dear Shubham,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Not good
At this point, I’m not sure if I’m booked or not. They changed the price on me, upwards, of course, and then when I asked them to cancel, they sent me a follow email saying they were issuing me a ticket. I still haven’t received any ticket or any follow up communication clarifying, despite my inquiries. Looking like a rip off that I’m gonna have to deal with through a credit card dispute now.
Follow up. They did, in fact, honor the price, which is great. But then they got the names on the tickets wrong. After almost 2 weeks of phone calls and sending them copies of our passports, there has still been no correction issued. So, they still have my money and I still do not have a useable reservation for the flights I purchased.
21 January 2026
Reply from Traveasy
Dear,
Thank you for your feedback. We would like to confirm that your ticket was successfully issued and the booking was completed. However, there was a fare increase at the time of confirmation, the original quoted price was fully honoured, and the fare difference was absorbed by us at no additional cost to you. We apologize for the delay in communication and appreciate your patience.
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