Travel Associates New Zealand Reviews 218

Price is awesome, been working with him for a number of years

Hannah was very good would book with her again

My family and I have just had the most amazing time together in Phuket
I want to thank Alex and Anna for making everything so easy
Would recommend Alex & Travel Associates to anyone wanting a fabulous stress-free holiday

Flynn was absolutely amazing! He helped me out in an urgent situation and had multiple options available within the hour!! Highly recommend. Excellent communication and service 5*****

Fiona has been great. Thorough and wonderful to deal with. Thank you

Very professional service- we look forward to our trip.

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Natasha is Awesome 😊

Raya was amazing to deal with! What a pleasure she was. I will definitely be using her again x

Kylie has been organizing my travel plans for a few years and has been very helpful and professional.

Kendra has done very well with bookings and insurance and is sorting out the detail with alacrity. This applies from since consulting her

Thanks once again Natasha ,all looks fantastic
Your the best!!

Raya from Blenheim office made our group booking seamless. Communication was awesome even after hours.

We gave our flight requirements to Kendra & on the same day we received full & comprehensive details regarding flight options & hotel details. All additional travel questions were answered promptly which gave us complete confidence in making the booking.
Kendra, representing her company Freeman & Turner TA, looked after our requirements in a thorough & professional manner which she has always done in all of our previous bookings with her.

We recently booked a trip to Singapore with Hannah. She was patient when we made changes and listened to what we wanted and then provided options for our consideration and within our budget. Thanks Hannah for all your hard work and we are looking forward to our trip.

Kelly is very fast and efficient. A great communicator and nothing is a problem. We are feeling very well looked after.

We have always had excellent advice and suggestions for our overseas trips. And the important thing for us, it that there is always someone there to take our call or respond to an email if we needed to get in touch urgently.
We recently completed an extensive 5/6 week trip through Canada and USA using all forms of transport without a single hitch.

I wouldn’t recommend using Travel Associates for booking river cruises. I went into it thinking a travel agent would secure better deals, provide helpful guidance, and add value to the experience. Instead, I ended up feeling completely let down and overcharged.

From the beginning, my agent, Kylie W., offered minimal assistance. Despite me suggesting two other cruise lines, she only pushed one—clearly the one that benefited her most. There was no effort to compare or explain alternatives. It felt like a hard sell, not personalised service.

When I asked for help planning the best itinerary for my Eastern Europe trip, the quotes for flights, trains, and hotels were significantly overpriced. I cross-checked everything myself and found better options every time. Even the main flights from Auckland to Bucharest—same airline, same date and time—she quoted $250 more. When I questioned this, she simply said “that’s what I see on my end.” That excuse doesn’t justify such a markup. With that difference, I could have added luggage, chosen special seats, or even paid for lounge access.

She also applied a surcharge to card payments, which I initially assumed was standard—until I booked directly with the cruise line and paid no additional fees on my debit or credit card.

The most frustrating part? She never gave me access to the cruise line’s portal. I only found out about it when I called the cruise company directly—very close to the cruise date. By then, it was too late to book many of the excursions in advance. That portal should have been provided from the start. As someone actively promoting these cruises at the Cruise Travel Expo in Auckland, she would have known about this but didn’t pass it on.

Frankly, I would have done a better job than her. I expected professional service, industry insight, and support. Instead, I did most of the work myself and missed out on valuable options I could have accessed had I been better informed.

I strongly recommend booking directly with the cruise lines. My experience with Travel Associates—and especially Kylie W.—was disappointing and not worth the added costs or stress.

I would genuinely appreciate a formal response from Travel Associates regarding this experience. It deserves to be addressed.

Working with Megan was an absolute pleasure. She is extremely knowledgeable and made our tricky plan to move to The Netherlands while stopping in Japan for holiday on the way super easy, especially with trying to prebook extra bags and using different airlines. We also needed to delay our flight out of Japan and she was very helpful and timely for us. Would highly recommend!!

We loved having Tanya put our itinerary together. She is organised, reliable and experienced with the special combination of personal warmth and professional skills. We were updated and informed of all aspects of the trip and were literally able to just sit back and enjoy the ride. Thanks for all your hard work Tanya. Jane & Ken

Kylie is always knowledgeable and gives great options for our travel. She communicates these options clearly and has arranged travel plans for us professionally. I would happily recommend Kylie and her team to family and friends for all travel bookings.