Thanks to the team for such great price plus patience with my booking to the most remoted island on earth, Easter Island. This is a genuine company and nobody can beat the awesome service they pro... See more
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Having read some of the reviews here I had my doubts about buying from them. I also got a phone call asking if I wanted to change my trip details, to avoid going via the USA, which requires a transit... See more
Total SCAM company. Avoid. Phoned before booking to check baggage allowance. Was told 2x 23kg plus 7kg hand. Booked a flight. Got confirmation. Baggage alloeance was 30kg total. Then wa... See more
Once again I asked Scarlett at Travelcation to arrange my travel to Sydney. I decided to contact her instead of searching other service providers as she offers very speedy and efficient service. I thi... See more
Company replied
Company details
Written by the company
Travelcation—one of the best-recognized online travel platforms in the US and Internationally—specializes in providing an extensive selection of flight booking services at exceptionally low prices. With this platform, we envision a world where everyone can travel around the world without paying a hefty price for air tickets
Contact info
2nd Floor College House 17 King Edwards Road, HA47AE, Ruislip, United Kingdom
- +44-808-196-0664
- support@travelcation.uk
- travelcation.uk
Total SCAM company
Total SCAM company. Avoid.
Phoned before booking to check baggage allowance. Was told 2x 23kg plus 7kg hand.
Booked a flight. Got confirmation. Baggage alloeance was 30kg total.
Then was told that the price had risen from 694 to 927 because the lower fare wasnt available. Tried to pressure sell a higher price ticket. Said that flights sold are subject to ATOL protection which is NOT true.
Booked with another supplier the same flight at 699
Reported to CAA ATOL and trading standards.
13 February 2023
Unprompted review
Total scam
Total scam , email does not work either, phone line just plays music doesn't even ring , no ine answers.
Total scam do not use !!
12 February 2023
Unprompted review
Thank you Stella have a great…
Thank you Stella,have a great experience with you
12 February 2023
Unprompted review
Reply from Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
rex was really helpful
rex was really helpful! thank you so much for all your assistance. would contact him again for similar
9 February 2023
Unprompted review
Reply from Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Thanks for your help (Stella samson)…
Thanks for your help (Stella samson) you was very helpful and my booking was going nice and peaceful.. good company.
8 February 2023
Unprompted review
Reply from Travelcation
Dear Mr.Kody
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Thanks Rex for helping me out with my…
Thanks Rex for helping me out with my tickets. Made couple reservations through them and it worked for me.
8 February 2023
Unprompted review
Reply from Travelcation
Dear Mr.Lall
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
HORRIBLE SCAM
I would give them negative stars if I could. We booked our tickets as a group and received an email acknowledging our order. A few days before our flight, we contacted customer service to make sure our flights were confirmed and they CANCELED. They would not have even contacted us if we did not message them to make sure. We would have shown up to the airport not knowing they canceled. They were also terrible at responding and it took several tries to get someone to stay in contact with us. DO NOT BOOK WITH THEM. EVER.
6 February 2023
Unprompted review
Reply from Travelcation
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Scarlett was really nice and quick
Scarlett was really nice and quick. Itinerary sent straight away. Looking forward for the trip.
31 January 2023
Unprompted review
Reply from Travelcation
Dear Mr.Santos
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
I never received the e-tickets
I never received the e-tickets.
I mailed them several times but they never replied after they charged me.
They finally emailed me the e-ticket info.
I accepted the apology from Travelcation.
1 February 2023
Unprompted review
Reply from Travelcation
Dear Mr. Jonas,
We apologize for the delay in serving your flight E-ticket. We understand that your time is valuable and any inconvenience caused is deeply regretted. We are doing everything we can to ensure that such incidents are avoided in the future.
Please accept our sincerest apologies for any frustration or disappointment this may have caused. If there is anything further we can do to assist you, please do not hesitate to contact us.
Regards'
Team Travelcation
Buyer Beware: No compensation for company-made mistakes!
To the manager: the agent responsible for this poor quality service was managing my booking, Booking Ref: TCBUK31346
Travelcation booked my flights, I confirmed I then went to book my accommodation and plan my trip.
A few days later they called me telling me my flights were not available and I could either cancel my booking or pay a higher price. Problem was that I had booked everything and planned my trip for those dates I was able to get tickets for, and those prices were the lowest around. So I had no choice but to pay a higher price due to misinformation on the company booking website. I requested compensation but they said there is nothing they would do for me and that I had to sort this problem out by myself. The agent was rude and unhelpful and now I have to pay more money for no fault of my own. Buyer beware!
5 February 2023
Unprompted review
Reply from Travelcation
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Regards'
Team Travelcation
i bought a ticket from them yesterday…
i bought a ticket from them yesterday morning and then waited all day but didnt received any e-ticket or confirmation, upon calling several times i was given an excuse that some system problems going on. finally today i called again and spoke to a representative and they said the price has now been changed and if u need ticket then pay more so i asked them to cancel and thanks for wasting a lot of time and not even being sorry for it.
2 February 2023
Unprompted review
Reply from Travelcation
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Regards'
Team Travelcation
It’s a total scam folks
It’s a total scam folks, don’t bother.
I cancelled because you could not fulfil the booking. This is the only company I’ve heard of who says this is a problem of the system, when every other online travel company a) honours the prices they quote, and b) know what they are doing.
With this business model I could be a travel agent. ‘Sell’ a flight to a customer then call said customer and say you can have that flight, but you must pay me more. Terrible!
2 February 2023
Unprompted review
Reply from Travelcation
Dear Mr. Walker,
Greetings for the day.
As we can investigate the whole booking we can came to know with records we have , you yourself called us to cancel this booking .
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Regards'
Team Travelcation
Scarlett was awesome!
Scarlett was awesome! I was very anxious regarding my trip being cancelled by the airline, and she was promptly helping me with it. She hung up with me called the airline right away, and called me back to let me know everything was booked successfully. Thankyou so much Scarlett for your help!
30 January 2023
Unprompted review
Reply from Travelcation
Greetings Ms. Hussain
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Im a frequent traveller and have used…
Edit and updated following reply from TravelcatioN
The companies reply below is fabricated. I was able to buy the same ticket a couple of hundred pounds cheaper than what they up-quoted after the fiasco. So the evidence still suggests deceit as dos the unscrupulous search campaign. Every other company on that search results list on google flights was willing to honor the same price they quoted, except for this unscrupulous company. Readers are not stupid here, they read more than one review and get a balanced opinion.
original reply
I'm a frequent traveller and have used more agencies that I can remember, but these guys take the award for the worlds worst travel agency.
They pull you in with cheap flight ads, then call you back at the last minute to say they can't honor the price because the airline wont issue the tickets. Question them a bit and its clear that they have a scam going on. They then try to extract more money out of you or tell you to go buy your ticket elsewhere. Disgraceful and unethical practices. This is not the last they will hear of this.
30 January 2023
Unprompted review
Reply from Travelcation
Hi
Greetings from the Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Regards'
Team Travelcation
Great customer service
The booking needed to have changes due to the flight being full. I received a call from Scarlett offering me the options and she professionally guided me through the changes and seat assignments. She even gave me an additional discount from the already discounted price. Great work!
28 January 2023
Unprompted review
Reply from Travelcation
Greetings Mr. Mantes,
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Wonderful experience
I booked my flights from London to India with Travelcation in August but recently we had to change the date of our return flight due to some family emergency. Scarlett Woods managed to rebook another flight very quickly given the short notice. She was simply spectacular. I would highly recommend Scarlett and Travelcation. Kudos!
25 January 2023
Unprompted review
Reply from Travelcation
Greetings Mr.Patel
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
ticket price change
booked a return flight via Google flight link, next day got a call from travelcation saying they wont issue the ticket because airline updated their price and its now more than doubled. Agent Scarlett Woods helped me secure my tickets although I did have to pay few hundreds pounds extra. She was very calm and guided me through the process while I was in a panic.
missing one star because of the unexpected cost, would be 5 star review if they honoured the original booking price.
23 January 2023
Unprompted review
Reply from Travelcation
Greetings
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Raymond Brown= life saver
Words can't describe how grateful I am to Raymond Brown from Travelcation!
I missed my flight on the 20th of January and I was in dire need of a new flight to Wellington and preferably in a reasonable budget ( given the circumstances).
I was having trouble booking the flights from my phone, connected to the airport WiFi, as the ticket prices were increasing fast.
Therefore I called Raymond. His relentless help of more than one hour on the phone secured me a flight to Wellington from London in the next day, while managing to stay in budget. If more people would have Raymon's work ethic, the world would be a much better place.
20 January 2023
Unprompted review
Reply from Travelcation
Greetings Mr.Cobzaru
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Site was easy to navigate with price…
Site was easy to navigate with price comparisons and rating of airlines at a glance.
Spoke eventually to Max, who was courteous and patient even though I was angry at an increase of initial price, he offered what I had wanted, but did not see when I made the initial booking.
20 January 2023
Unprompted review
Reply from Travelcation
Greetings Mr. Kokoricha
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Stella was exceptional
Stella was exceptional. We lost a booking with another company and was very anxious. Stella was calm, very professional, very attentive, and made sure our booking went through without any problems. We are grateful we found her and would highly recommend her.
13 January 2023
Unprompted review
Reply from Travelcation
Greetings Mr. Dev
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
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