Travel Compendium Reviews 486

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the well-organized trips and seamless user experience. Many people appreciated the convenient locations and the friendly, helpful staff who made their journeys enjoyable. The overall consensus points to a highly positive experience, with consumers often noting the efficiency and smooth execution of their plans, especially regarding transport and event access. However, some customers also noted issues with communication, mentioning instances where drivers lacked knowledge of advertised tours or were uncommunicative. A few other people also noted issues with service delivery, leading to disappointment and unexpected costs.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the seamless and well-organized... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the convenient hotel... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe it as a... See more

Holidays

Reviewers mention positive feedback about holidays. Many customers found their trips, particularly those... See more

Based on these reviews

Rated 5 out of 5 stars

Easy to use website for booking. Prompt answers to questions asked. Transports were excellent, nice drivers and vehicles we had transport from Heathrow airport to the holiday inn in Kensington and th... See more

Company replied

Rated 5 out of 5 stars

Used Travel Compensation to go and see ABBA Voyage. From booking, start to finish the experience we had was great. The hotel, Crown Plaza on Kings Cross Road, was good. Just up the toad there are nu... See more

Company replied

Rated 5 out of 5 stars

My friend and I booked the Abba Voyage experience through yourselves and we went this past weekend. The hotel (DoubleTree by Hilton in Victoria) was brilliant, such an excellent location. We... See more

Company replied

Rated 5 out of 5 stars

Travel compendium were excellent to deal with. Any concerns / questions sorted immediately by Rafael. Our trip to London and the ABBA Voyage concert was brilliant and very well organised. The Wizard... See more

Company replied

Rated 5 out of 5 stars

Enjoyed the whole experience. Hotel was great, a lovely superior room with breakfast included. ABBA Voyage was amazing, a definite must see. Straight forward pick up and collection by coach and fas... See more

Company replied

Rated 5 out of 5 stars

Whole experience seamless. Decent hotel less than 5 minutes to pick up point for coach to the ABBA show (which was also excellent). Coach drops you at the entrance and is there for you afterwards.... See more

Company replied

Rated 5 out of 5 stars

Excellent package and value for money. Double Tree Hilton at Victoria was great for location and quality - lovely breakfast and service. Evan’s Evan’s Tours trip to ABBA Voyage was smooth and comfor... See more

Company replied

Rated 5 out of 5 stars

Well organised, with friendly, helpful staff. We had a little hiccup, when we arrived, the hotel had no record of our booking but I rang Travel Compendium and they sorted it in less than a minute! (... See more

Company replied

Rated 5 out of 5 stars

Very organised, great hotel & location. We had coach from victoria, skip the line, seated at the abba Voyager. Show amazing, thoroughly enjoyed it, recommend it! Couldn't fault anything.

Company replied

Rated 5 out of 5 stars

The offer of accommodation with Coldplay tickets was very good. The hotel was ideal and a good location albeit a 15 minute walk from Kings Cross. The booking and tickets arrived on schedule and all th... See more

Company replied

Rated 5 out of 5 stars

It was so well organised, fabulous trip. Only feedback I would give is to w people to come back to coach quicker after venue and leave earlier if everyone back. Makes it easier for people having to... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. What was intended to be a memorable gift for my elderly parents resulted in a stressful experience, where they were unable to check into their pre paid hotel room as Tra... See more

Rated 5 out of 5 stars

An excellent experience from start to finish. The hotel was lovely, such a quiet room and delicious breakfast. The coach driver and his assistant to the venue were kind and considerate. The Abba V... See more

Company replied

Rated 5 out of 5 stars

Had to cancel as my wife had to go to Cardiff for a very serious, very short notice operation. She is still there with complications. Despite the booking being non refundable etc the company managed t... See more

Company replied

Rated 5 out of 5 stars

The hotel was of an excellent standard It was ideally situated for easy access to everywhere. The coach travel was punctual and efficient, giving a tour of the City of London as well as getting us... See more

Company replied

Rated 5 out of 5 stars

Great experience, the hotel was excellent and the transport to and from the ABBA Voyage Arena was seamless and just a short walk from the hotel. Once at the ABBA Arena it was so easy to find our seats... See more

Company replied

Rated 2 out of 5 stars

We booked a transfer from Heathrow to Southampton. Our booking stated Booking Summary Essentials - LHR > SOU $340 City Walks - Royals and Landmarks Tour Included City Walks - W... See more

Company replied

Rated 1 out of 5 stars

The guide was not really helpful. He only discussed meeting time and departure time I didn’t feel there was enough explanation on what we were seeing and visiting. It sounded he was just repeating thi... See more

Company replied

Rated 4 out of 5 stars

Professional driver and clean, well appointed vehicle. Perfect for two people with baggage. Minor trouble connecting at the pickup point but everyone worked quickly to connect us. We overstayed at Win... See more

Company replied

Rated 5 out of 5 stars

This company delivered exactly what was promised! From hotel booking to show and the transfers in between everything was absolutely flawless. All paperwork was sent on time and was correct. I cannot r... See more

Company replied

Rated 5 out of 5 stars

Excellent trip to ABBA Voyage. Hotel was fine and within a few minutes walk of both Victoria coach station and the pickup point for the coach to the show. All went smoothly with no queueing. Good com... See more

Company replied

Rated 5 out of 5 stars

Communication was good especially nearer the event to ensure tickets were accessed correctly. Although initially we were disappointed to receive restricted seats at Coldplay Wembley (section 549), the... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service! From the initial booking, to the stay in the hotel and the pick up and drop off service to Abba Voyage was a lovely anniversary experience.

Company replied

Rated 5 out of 5 stars

The seats we had for the Coldplay concert were extremely good and the hotel where we stayed was exceptional. The whole experience was very good indeed

Company replied

Rated 5 out of 5 stars

Lovely hotel and breakfast in good position. Well organised trip on coach to Abba Arena. Any queries dealt with in a timely fashion. Thank You

Company replied

Rated 5 out of 5 stars

Wondering experience. The hotel is so near to the pickup point. Good hotel and good travel company. Perfect arrangements Thank you

Company replied

Rated 5 out of 5 stars

Clear instructions and all information given for hotel and event attending. Kept informed right up to departure. Very happy with service received.

Company replied

Rated 5 out of 5 stars

Second time we have used this company for a ABBA package. Hilton hotel was great, lovely room , great choice of food at breakfast. Staff st hotel were all very friendly and helpful.. Great to have an... See more

Company replied

Rated 5 out of 5 stars

Booked tickets for Abba Voyage and two night stay in London. Fantastic experience and value for money.

Company replied

Rated 5 out of 5 stars

The company organised transport to and from an event which worked smoothly. I would definitely use them again.

Company replied

Rated 5 out of 5 stars

Very well run and efficient experience. Good value. Good quality hilton hotel and a fab breakfast.

Company replied

Rated 5 out of 5 stars

Good driver. Informative but did not talk while my wife took a nap which she appreciated

Company replied

Rated 5 out of 5 stars

Had a fantastic time ,all went to plan and reasonably priced. It would have been great if the Abba voyage bus pickup was at our crowne plaza hotel.

Company replied

Rated 5 out of 5 stars

On time pickup and arrival at destination. Clean and comfortable vehicle. Courteous and friendly driver.

Company replied

Rated 5 out of 5 stars

Loved the car! Plenty of room for four adults, four large suitcases, four carryons and a Paddington Bear. Driver was patient with us and charming.

Company replied

Rated 5 out of 5 stars

everything went to plan, no issues whatsoever. easy contactable with friendly staff willing to help. really good experience and will definetaly use this company again

Rated 5 out of 5 stars

The hotel was nice and testy and fresh breakfast, the coach arrived in time comfortable seats.

Company replied

Rated 5 out of 5 stars

Great trip which was well organised and the hotel was lovely.I would definitely use this service again.

Company replied

Rated 5 out of 5 stars

It was a wonderful experience. All transfers were on time and the drivers were courteous and professional.

Company replied

Rated 5 out of 5 stars

It was brilliant from start to finish so well put together

Company replied

Rated 4 out of 5 stars

Booking says tickets within one week….didnt get them until day before event after composing to Travelzoo. TELEPHONE No. On booking details was unobtainable and contact forms were not responded to. N... See more

Rated 1 out of 5 stars

Driver was non-communicative, almost hostile and unhelpful. Not a good first impression for people going on vacation!

Rated 4 out of 5 stars

our guide Chris was great, however, i wish he would do more as a guide (explain scene, places) when we arrive at location rather than just only during travel time on the bus. makes this just more of a... See more

Company replied

Rated 5 out of 5 stars

Everything ran like clockwork, no complaints at all

Company replied

Rated 4 out of 5 stars

My wife and I booked a two night break in London including the ABBA Voyage concert. When we received the vouchers the concert we were booked for was after we would have left the hotel. Fortunately T... See more

Company replied

Rated 4 out of 5 stars

We had a great time at ABBA VOYAGE and the hotel was excellent. We did have a problem with Evans Evans as there wasn't a taxi to take us back to the hotel after the concert. We had to fund our own tax... See more

Rated 5 out of 5 stars

Driver was on time and drive was smooth and uneventful.

Company replied

Rated 1 out of 5 stars

We booked a package deal which included 2 nights accommodation in Edinburgh and a walking tour. The accommodation was fine. The walking tour was seemingly never booked. We waited for a tour operator t... See more


Company details

  1. Travel agent

Written by the company

The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely first class service!

Absolutely first class service!

From the initial booking, to the stay in the hotel and the pick up and drop off service to Abba Voyage was a lovely anniversary experience.

18 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Daljit,

Thank you kindly for your thoughtful words. 

We’re very grateful and hope to have the pleasure of assisting you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Great experience

Everything was as detailed and communication was very good. Ticket information was provided timely.

20 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Squirrel,

Your kind words are greatly appreciated.

We’re delighted to hear from you and look forward to welcoming you back again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Coldplay trip

The offer of accommodation with Coldplay tickets was very good. The hotel was ideal and a good location albeit a 15 minute walk from Kings Cross. The booking and tickets arrived on schedule and all the information provided was 1st class. Very happy with the package.

20 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Diane,

We truly appreciate your kind message. 

It means a lot to us, and we hope to have the opportunity to assist you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Great service

Clear instructions and all information given for hotel and event attending.
Kept informed right up to departure. Very happy with service received.

20 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Naomi,

Thank you so much for your thoughtful message. 

We really value your feedback and look forward to welcoming you again sometime in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

A very well organised trip

A very well organised trip, good hotel, coach to the venue, and great seats.

7 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Peter,

Many thanks for your kind words. 

We truly appreciate it and hope to see you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Abba Voyage experience weekend

My friend and I booked the Abba Voyage experience through yourselves and we went this past weekend.
The hotel (DoubleTree by Hilton in Victoria) was brilliant, such an excellent location.
We then took the Evans Evans coach (the guide was brilliant) to the Abba Arena. The experience was fabulous.
We couldn't fault any of it, highly recommend your package
Thanks Jane S

14 August 2025
Travel Compendium logo

Reply from Travel Compendium

Thank you so much, Jane, for your truly lovely review!

We’re absolutely delighted to hear that you and your friend had such a wonderful time on the ABBA Voyage experience. Knowing the DoubleTree by Hilton in Victoria and the Evans Evans coach (with a brilliant guide, no less!) added to the magic makes us so happy. And of course, we're thrilled that the ABBA Arena lived up to your expectations, it really is something special!

Your kind words and recommendation mean the world to us. 
Thank you for choosing us to be part of your unforgettable experience, we hope to welcome you again for another amazing adventure soon!

With warmest thanks,
Travel Compendium Team!

Rated 5 out of 5 stars

Great service

10 March 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Keith,

Your thoughtful words are greatly appreciated. 

We’re delighted to hear from you and hope to have the pleasure of seeing you again in the near future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience. All transfers were on time and the drivers were courteous and professional.

28 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Suzanne,

We’re truly grateful for your kind feedback. 

It means a lot to us, and we look forward to welcoming you again soon.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Whole experience seamless

Whole experience seamless. Decent hotel less than 5 minutes to pick up point for coach to the ABBA show (which was also excellent).

Coach drops you at the entrance and is there for you afterwards. Would not hesitate to use company again if they are involved in an event we are interested in.

3 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Graham,

Many thanks for your kind words. 

We truly appreciate it and hope to see you again shortly.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Loved the car and driver

Loved the car! Plenty of room for four adults, four large suitcases, four carryons and a Paddington Bear. Driver was patient with us and charming.

4 August 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Mary,

Thank you so much for your kind message. 

We truly appreciate it and look forward to welcoming you again in the future.

Warm regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Great trip

Great trip. Nice hotel, great service being picked up by the coach and fabulous time at concert.

21 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Mark,

Thank you so much for your lovely message. 

It’s always wonderful to hear that our guests had a great experience — we truly appreciate your kind words!

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

This company delivered exactly what was…

This company delivered exactly what was promised! From hotel booking to show and the transfers in between everything was absolutely flawless. All paperwork was sent on time and was correct. I cannot rate this company highly enough.

26 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Lesley,

Many thanks for the kind words — we’re truly glad to hear that you enjoyed your trip with us!

Warm regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Lovely hotel and breakfast in good…

Lovely hotel and breakfast in good position.
Well organised trip on coach to Abba Arena.
Any queries dealt with in a timely fashion.
Thank You

17 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Paul,

We are very happy to hear about your satisfaction with the trip!

It was a pleasure assisting you, and we hope to welcome you again in the future.

Warm regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Fantastic experience and value for…

Booked tickets for Abba Voyage and two night stay in London. Fantastic experience and value for money.

28 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Mark,

Many thanks for your kind words. 

We truly appreciate it and hope to have the pleasure of serving you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Great Service

On time pickup and arrival at destination. Clean and comfortable vehicle. Courteous and friendly driver.

5 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Jeffey,

Many thanks for your kind words — we truly appreciate them!

We hope to see you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars

Excellent trip to ABBA Voyage.

Excellent trip to ABBA Voyage.
Hotel was fine and within a few minutes walk of both Victoria coach station and the pickup point for the coach to the show. All went smoothly with no queueing. Good communication.

14 July 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Les,

Many thanks for your kind words — they are truly appreciated.

We hope to have the pleasure of serving you again in the future!

Best regards,
-----
Rafael
Customer Support Specialist

Rated 4 out of 5 stars

good transport between locations

our guide Chris was great, however, i wish he would do more as a guide (explain scene, places) when we arrive at location rather than just only during travel time on the bus. makes this just more of a transportation rather than a tour guide.

30 June 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Estela,

Many thanks for your kind words. 

We truly appreciate your feedback regarding the tour, and we hope to continue improving our services.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 5 out of 5 stars
Travel Compendium logo

Reply from Travel Compendium

Dear Christine,

Many thanks for your kind words — we truly appreciate them.

We hope to have the pleasure of serving you again in the future.

Best regards,
-----
Rafael
Customer Support Specialist

Rated 4 out of 5 stars

The driver was on time and helpful.

The driver was on time and helpful.
However, It was stressful to not have contact with the driver prior to pick up.

23 June 2025
Travel Compendium logo

Reply from Travel Compendium

Dear Kim,

We’re happy to hear that your transfer went well!

Regarding the emergency contact, the phone number to reach the driver is printed on the voucher that was sent to you. We're sorry that you didn’t notice it.

Please don’t hesitate to reach out if you need anything else.

Best regards,
-----
Rafael
Customer Support Specialist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look