Traveleaze Reviews 

79
TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

Great company used them Last year for similar journey David the driver was excellent very friendly and funny he’s a credit to the company made the trip more enjoyable

Rated 1 out of 5 stars

Do not use this company! Paid for a return trip however no one turned up for the return to the airport, we were stuck with 10 x people including 3 toddlers and 1 disabled adult trying to get to the a... See more

Rated 5 out of 5 stars

We had never used Travel Eaze before, Aladin was very helpful and accommodating when booking our coach. As promised, I am very pleased to say that our coach driver was ready and waiting to take 18 of... See more

Rated 1 out of 5 stars

Zero was the better score. I would not recommend this to no-one. The driver never come. You believe if it is a Google listed travel agency it is reliable, you wrong. I booked a minibus for 10 people,... See more

Company details

  1. Bus and coach company

Written by the company

We are the UK’s fastest growing passenger transportation company that offers the very best in minibus hire and coach hire services across all towns and cities. Get yourself a free instant quote by filling in the quote form below and we guarantee you the cheapest price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

79 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(79)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use this FRAUD company

Do not use this FRAUD company. They will wait until 10 hours before your journey, at 21:36 on Easter Friday to cancel your 55 seater you have booked for 8am the next again morning. Terrible company, terrible customer service. AVOID AVOID AVOID!!

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company. Did not supply what we had paid.

Do not use this company. If it is even a company. We booked a 33 seat coach for a day trip to Manchester but were sent a 22 seat vehicle that was too cramped for our needs. I asked for a partial refund but have been ghosted by their representative Steven Cook and the company. I am taking them to the small claims court as they have not given me any other option.

2 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful booked weeks in…

Absolutely dreadful booked weeks in advance then an email the day before 10 people were due to travel they emailed and said they cannot do it for the price that had been paid and agreed. I recommend not using these as they are unreliable and not true to their word. We now have to rush round to find another company to do the journey . Disgraceful

13 March 2025
Unprompted review
Rated 5 out of 5 stars

I used traveleaze for our airport…

I used traveleaze for our airport transfers and trips for our stay in London and honestly me and my friends have no complaints, the price was higher than the usual rate because we used luxury 8 seater and we do not regret spending the extra cash , the vehicle was very clean and equipped with an ac and tables as well as a fridge , Amy made sure I got exactly the minibus I wanted to hire so I’m thankful for her patience and attentiveness Would definitely use again when we visit !!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I had a good experience with…

I had a good experience with Traveleaze. We booked the executive 16 seater , it was nice and spacious , also Amy was helpful and communicative throughout. The service was reliable, and I’d recommend them.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

I was initially uncertain about booking…

I was initially uncertain about booking with traveleaze for my 4 hour trip but I’m glad I decided to go with them .the booking process was simple and the driver was polite also the vehicle was clean and comfortable. Amy was patient with me through the phone offering me a discount . The price was reasonable for a round trip with driver . Would recommend!!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

We used this service for a 3 hour…

We used this service for a 3 hour journey each way. Everything went well. I was concerned about a negative review left by another customer recently and asked if this is likely to happen to us. Amy assured me that we will be looked after, provided good communication and the trip went to plan, no complaints to the passengers and the value was good for money. Thanks a lot!

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolute terrible company- do not use!

Absolute terrible company- do not use!
We booked a minibus that never showed up for our charity work event. Paid in advance in full.
We called the company and the driver with no response. We had to pay out £100's in last minute train tickets. When we finally spoke to them they have varying reasons as to why it never turned up and no one could give a clear answer. One week later and I am still waiting on a refund. No compensation/nothing offered. Would never use again.

29 October 2024
Unprompted review
Traveleaze logo

Reply from Traveleaze

Hello Stephanie,

We’re truly sorry to hear about your experience and the inconvenience caused during such an important event. We understand the frustration and disappointment when a booked service doesn’t meet expectations, especially for a charity work event.

We’re actively investigating why our communication and coordination fell short in this instance. Please know that this is not the level of service we strive to provide, and we’re committed to addressing this to ensure it doesn’t happen again.

Regarding your refund, we apologize for the delay and assure you it’s being processed as a priority. We’ll also be reaching out to discuss potential compensation as a gesture of goodwill.

Thank you for your feedback—it helps us improve and prevent issues like this in the future. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team directly.

Best regards,

Rated 1 out of 5 stars

These broker are pests

These broker are pests.

They source all the work out from local companies.

I’m getting no end of calls from their agents.

5 July 2024
Unprompted review
Traveleaze logo

Reply from Traveleaze

Hi ,

Thank you for your feedback. We are a registered minibus and coach company, and all our vehicles and paperwork comply with legal requirements.

We strive to provide excellent service to our customers, and we take all feedback seriously. However, your review does not match any records of a service issue. If you have genuinely encountered a problem, we would appreciate more specific details to address your concerns appropriately.

Please contact us directly with any proof or further information about your experience so that we can resolve this matter. We value our reputation and are committed to maintaining the highest standards for our customers.

Thank you,

Rated 5 out of 5 stars

Excellent

t was great! The driver was super lovely and ended up waiting during the time we were at the event and so when we finished earlier he was there, which was much better for us.
Nice clean new minibus, would recommend/ book again! Booked an 18 seater for 16 of us, which was the most reasonable

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, trip to the airport and back for our family Holiday, couldn’t thank them enough, will definitely use these again.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Lucy was great and super communicative!
The driver Alison was so friendly, she arrived early, has researched all the venues and went above and beyond. And the vehicle was amazing- absolutely I would recommend!

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I used Traveleaze to and from the airport for our family holiday. Picked up on time, friendly driver who drove safely, loaded and unloaded all our bags for us and made good conversation. Same on the way back! We will be using these every time now going forward 10/10

23 April 2024
Unprompted review

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