Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always used Travelex Insurance for my international trips because of their high ratings, but this is the first time I needed to use them. My experience with Travelex was excellent. Every time... See more
Company replied
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
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I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
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Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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IT WAS VERY EASY TO SELECT AND PURCHASE…
IT WAS VERY EASY TO SELECT AND PURCHASE MY TRAVEL INSURANCE PLAN.
15 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you a safe trip!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Safe travels!
able to talk to real people with…
able to talk to real people with Question I had before booking.They were helpful and answer any of my concerns.
14 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post your feedback! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
Horrible! Beware
The day before our departure, which was on a weekend, I realized my child was not listed on the policy. Since customer service was closed, my only option was to send an email. My initial response indicated that the policy could be adjusted to include my child. However, over the next 10 days while we were already on our trip, I received multiple, conflicting responses—some representatives said the adjustment could be made, while others said it could not.After 10 days of back-and-forth emails, when most of our trip had already passed, Travelex finally informed me that they would not add my child because I had purchased the policy several months earlier. By that point, the decision was essentially meaningless.
The entire purpose of purchasing travel insurance is to have peace of mind before and during your trip. Instead, I spent the majority of my vacation wondering whether my child had coverage while waiting for a definitive answer. If it takes 10 days to receive a final decision on a simple policy adjustment, it defeats the purpose of having travel insurance in the first place.At no point during the purchase process or in the policy documentation was it made clear that I needed to contact them immediately after purchasing the policy in order to receive the included child benefit. The policy simply states that one child is included, which reasonably led me to believe the coverage was automatic.
This experience was extremely disappointing. The inconsistent information provided by different representatives, along with the lack of transparency regarding the enrollment requirements for the included child coverage, left me with little confidence in Travelex's customer service. Because of this experience, I will not be purchasing travel insurance from Travelex again, nor will I be recommending them to family or friends. I primarily purchased travel insurance for medical coverage, and there are other providers that offer equal or better medical benefits while being much more transparent about their policy requirements and coverage rules. I would encourage others to compare their options carefully before choosing Travelex.
31 May 2026
Unprompted review
Reply from Travelex Insurance Services
Your customer experience is very important to us at Travelex!
Please email us your confirmation number and the primary name on the policy to Travelex Insurance at
TISReviews@travelexinsurance.com.
Once we are able to review your situation, we will email you directly.
Sincerely,
Travelex Insurance Services
Easy to use one of the few companies…
Easy to use one of the few companies that offers Accidental Death & Dismemberment as an option.
11 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Allow a field to name a beneficiary!
10 July 2026
Reply from Travelex Insurance Services
Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Trustpilot, we appreciate your feedback.
It is an insurance regulation/law that we require validation of the policy owner and we are unable to accept a specific beneficiary name online. I'm happy to hear you were able to contact our customer solutions department prior to departing and on the same day as purchase.
Thank you again for your feedback, wishing you safe travels!
It was great.
9 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website great.
Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website quick and the information clear. Safe travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We're so happy to hear that your experience was positive - we love protecting travel dreams. Wishing you safe travels!
Travelex is the easiest way to secure…
Travelex is the easiest way to secure insurance. I use you guys for all my trips.
3 July 2026
Reply from Travelex Insurance Services
Thank you for your review on Trustpilot! We sincerely appreciate your business. We hope your vacation is relaxing!
it was easy to process
3 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We're glad to hear you found the process so easy. We hope your trip is wonderful!
I've used Travelex for several trips
I've used Travelex for several trips. They are reliable & trustworthy!
2 July 2026
Reply from Travelex Insurance Services
Thank you so much for taking the time to leave a review! We're so happy to have you as a customer - we take great pleasure in your peace of mind. Safe travels!
I found a package that had a good…
I found a package that had a good balance of offerings for a reasonable price. The agents who answered the phones were friendly and reliable. The website was OK overall, but it was easy to get lost when looking for the detailed documentation about benefits and to realize that there is a TravelMedGo plan, since the tabs distinguishing comprehensive, on-trip, and flight coverage -- nice options -- are below the comprehensive plans.
1 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us. We’re glad to hear that the plan options helped you choose the right coverage for your trip.
Your customer experience is very important to us at Travelex! We will pass along your praise to the representatives that helped you.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Thank you
Thank you, for making the process easy for sign up and payment processing, Now me and my family are protected on our sweet vacation.
7 January 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We’re glad to hear that you found our website easy to use.
Wishing you a safe journey and a relaxing vacation when you arrive!
Thank you for choosing Travelex Insurance.
Easiest thing i have done for this trip
30 June 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us at Travelex Insurance! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Safe travels!
Very easy to use and understand the…
Very easy to use and understand the different packages offered.
30 June 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and understand the different plan options.
Wishing you a safe trip!
Very simple to purchase
Very simple to purchase . Very helpful on the phone. I made a mistake and they were able to help me solve Very quickly. Very little wait time to speak to a human on the phone . Not common today. Thank you.
28 June 2026
Reply from Travelex Insurance Services
Thank you for taking the time to review us on Trustpilot. We will pass along your praise to the representative that helped you! Your customer experience is very important to us at Travelex Insurance!
Safe travels and thank you for choosing Travelex Insurance.
I was on a call with Saul
I was on a call with Saul. Proffessional and very helpful to answer my questions. We may have more questions and will get back to TX as needed.
29 June 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review Travelex Insurance. We will pass along your praise to the representative that helped you! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and lots of detail for each policy.
Safe Travels and thank you for choosing Travelex Insurance!
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