Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always used Travelex Insurance for my international trips because of their high ratings, but this is the first time I needed to use them. My experience with Travelex was excellent. Every time... See more
Company replied
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
Company replied
I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
Company replied
Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Am impressed
Travelex has come through for me twice this year: once because I got pneumonia 6 weeks before a European ski trip and once because a flight home from western Canada was cancelled and I had to rebook on a different airline to get home. Very impressed with their service.
15 March 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re happy to hear about your positive claims experiences. Customer service is very important to us at Travelex!
Wishing you sale travels and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us at Travelex Insurance.
Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We love protecting your clients' travel dreams!
Thank you for choosing Travelex Insurance.
Easy process.
1 June 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. Your customer experience is very important to us at Travelex Insurance.
Safe travels!
Thorough insurance for families
Thorough insurance for families, highly recommend. Would not travel without it!
1 June 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback on Trustpilot. We’re glad to hear that you would not travel without it and that the plan options helped you choose the right coverage for your family and your trip!
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
ease of enrollment & guidance of…
ease of enrollment & guidance of representative over phone.
6 January 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post we will pass along your praise to the representative that helped you!
Safe travels and thank you for choosing Travelex Insurance!
FAST PROCESS I RECOMMEND THIS INSURANCE…
FAST PROCESS I RECOMMEND THIS INSURANCE FOR YOUR TRAVEL NEED
29 May 2026
Reply from Travelex Insurance Services
Thank you for posting on TrustPilot! Wishing you a safe journey and a relaxing vacation when you arrive!
Sincerely,
Travelex Insurance Services
Simple quote and application
28 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us. We’re glad to hear that you found our website easy to use!
Safe travels and thank you for choosing Travelex Insurance Services!
ordering insurance
easy to navigate & understand options for insurance coverage, reasonable cost, added peace of mind, thanks
27 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Safe travels and thank you for choosing Travelex Insurance!
Process straight forward with…
Process straight forward with appropriate options for our needs. Price reasonable.
27 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Great (Short) phone call with rep
Short phone call with rep, Haley, was great! She understood our questions and quickly answered them.
27 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post. We’re so happy to hear that you got answers to your questions. We will pass along your praise to the representative that helped you!
Safe travels and thank you for choosing Travelex Insurance!
Travelex Ultimate Insurance
I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel insurance. Nice things I'm talking to person in US not other country agent or machine answer.
27 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We’re happy to hear that you got answers to your questions. We will pass along your praise to the representative that helped you!
Wishing you safe travels and thank you for choosing Travelex Insurance!
We have used Travelex multiple times…
We have used Travelex multiple times and never had to make a claim. Insurance is easy to purchase though there needs to be more information accessible about traveling to multiple locations! That should be part of the online form. At least ask if there are multiple locations and then explain. I had to call the 800 number to find out what to do.
26 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. You do have coverage from the time you leave home until you return to your departure city.
We also appreciate your suggestion about adding an additional destination —we’ll share this with our team as we continue to improve our site.
In the meantime, our Travel On app, which ensures support is always close at hand provides 24/7 travel assistance. Real-time safety alerts for the different destinations within Europe, and more—right from your phone.
Safe travels, and thank you for choosing Travelex Insurance!
Very easy and smooth👏
25 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post!
Wishing you safe travels,
Travelex Insurance Services
The online interface is user friendly…
The online interface is user friendly and easy to use.
22 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you a wonderful journey and thank you for choosing Travelex Insurance Services!
Ease of purchase and confidence in…
Ease of purchase and confidence in company integrity. I've been purchasing for years.
21 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! Wishing you a safe trip!
We’re so happy to hear you're a customer and thank you for choosing Travelex Insurance Services!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Safe travels and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Wishing you a safe journey and thank you for choosing Travelex Insurance Services!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
I would really prefer to be able to…choose each coverage
I would really prefer to be able to choose what I want/need and eliminate those I don't.
18 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post on TrustPilot.
Travel insurance is highly regulated by each state Department of Insurance based on packages as filed and are unable to eliminate benefits.
Wishing you safe travels and thank you for choosing Travelex Insurance.
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