Travelfrom.nl Reviews 

Reply from Travelfrom.nl

Jul 26, 2024

Dear Grégoire G.,
Thank you for taking the time to share your feedback.

We are very sorry to hear about your negative experience. We strive to provide the best service possible, and it's clear that we fell short in this instance. To better understand what went wrong and how we can improve, we would appreciate it if you could provide more details about your experience.

Could you please provide us with your booking reference number and any additional information that influenced your opinion? This will help us identify the issue and address it promptly.

We value your feedback and hope to have the opportunity to restore your trust in our services.

Reply from Travelfrom.nl

Jul 21, 2024

Thank you for your feedback!

We're delighted to hear that Yuliana provided such excellent assistance. If you need help in the future, just ask for Yuliana – she'll be more than happy to assist you to the best of her abilities.

Your satisfaction is our priority, and we appreciate your kind words.

Reply from Travelfrom.nl

Updated Jul 21, 2024

Hello!
We urgently check the information according to your order. As soon as we clarify all the information, we will inform you.

22/07
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and stress caused by the change to your flight schedule.

We understand how critical timely travel arrangements are, and we regret the delay in reissuing your ticket and providing the updated itinerary. Please be assured that we have been working diligently to resolve this issue with the airline.

We are pleased to inform you that we have provided an alternative flight option for you without any additional payment on your part. We have borne all the costs to ensure you can travel as planned. Your updated itinerary has been sent to your email.

We deeply regret the distress this situation has caused you and appreciate your patience. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.

Thank you for your understanding.

Reply from Travelfrom.nl

Jul 14, 2024

Dear Willem K.,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our service. We understand how frustrating it must have been to deal with the cancellation of your return flight and the lack of assistance from our helpdesk.

Your comments have been noted, and we are taking steps to improve our customer support processes to ensure such issues are addressed promptly in the future. We regret the time you lost and the frustration caused.

If there is anything we can do to rectify the situation or if you have any further concerns, please contact us directly. We value your feedback and hope to provide you with a better experience in the future.

Reply from Travelfrom.nl

Updated Jul 11, 2024

Dear Yarin Malul,
We urgently check the information on your order. We ask you to wait a little longer.
We will update our answer here as soon as possible.

11/07
We sincerely apologize for the inconvenience and disappointment you have experienced. We understand how devastating and frustrating it can be when plans change unexpectedly.

Unfortunately, the airline makes changes to the flight schedule and our ability to accept alternative arrangements is limited by availability and the restrictions they impose. We strive to offer the best possible solutions, but we regret that in this case we were unable to meet your expectations. Unfortunately, the forced changes from the airline were not enough to be able to offer you a morning flight at no extra charge.
We received this information both in the airline's internal system and over the phone. We have made every effort to resolve your issue in your favor.

As an exception, we have waived our agency's service fee for processing your request for our own changes. We have now emailed you detailed information from the airline regarding the amount for making changes to tickets.

We value your feedback and will use it to improve our services and communication. We hope to have the opportunity to improve your services in the future.

Thanks for understanding.

Reply from Travelfrom.nl

Jul 8, 2024

Dear Can Gunendi,
Thank you for contacting us and sharing your experience. We sincerely apologize for the inconvenience you have experienced.
We understand your frustration about not having tickets.

As for the delay in refunding your money, we recognize that this is unacceptable. Rest assured, we make processing your refund as soon as possible a priority. We regret that this may have had an impact, especially given the price increase.

The refund was made today. Usually, the funds are transferred to the buyer's account within 1-3 working banking days. If after the end of this period the funds do not arrive in the account, we will provide you with confirmation of the return. You can use it to check the status of the transaction in your bank.

Your feedback is important to us in order to improve our services and we aim to ensure that similar issues do not reoccur.

Once again, we apologize for the inconvenience and thank you for your patience.

Reply from Travelfrom.nl

Updated Jul 9, 2024

Dear Karim,
Thank you for your feedback. We apologize for the inconvenience you experienced with the price change during your booking process. Ticket prices can fluctuate based on airline availability and demand. We understand how frustrating this can be and are continuously working to improve our services.

If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team.

10/07
According to the personal information provided by you, the tickets were successfully issued and sent to the buyer's e-mail address under the specified order number.

Reply from Travelfrom.nl

Jun 20, 2024

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our service. Providing good and quick service is our top priority, and we are glad everything went smoothly for you.

If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Reply from Travelfrom.nl

May 26, 2024

Thank you for sharing your experience with us. We're sorry to hear about your canceled flight, but we're glad that you were able to book new flights and reach your destination. It's great to know that the refund process was swift and that Oksana provided you with excellent service.

Your satisfaction is very important to us, and your kind words will be shared with Oksana and the team. If you need any further assistance, please don't hesitate to reach out. We're here to help!

Reply from Travelfrom.nl

May 24, 2024

Dear Zeinab Sadati,

Thank you for sharing your positive experience with us. We're delighted to hear that Yuliana provided excellent assistance with changing your return ticket.

Your satisfaction is our priority, and it’s great to know that Yuliana was able to help you effectively. We’ll be sure to pass along your kind words to her and the rest of our team.

If you need any further assistance, please don’t hesitate to reach out. We’re here to help!

Reply from Travelfrom.nl

Updated May 13, 2024

Dear Mourad,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

13/05
We sincerely apologize for the inconvenience you've experienced regarding your refund for the canceled tickets. We understand the frustration and disappointment this situation has caused you, and we truly regret any inconvenience it has caused.

While we haven't received a refund authorization from the airline for your tickets, we want to assure you that we value your trust and satisfaction as our customer. Therefore, we have made the decision to issue a refund to you directly from our agency. You should expect to see the refund reflected in your account shortly.

On the part of our agency, the return was carried out today, May 13th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.

We take allegations of scamming very seriously and assure you that it is never our intention to deceive or mislead our customers. We strive to provide excellent service and transparent communication at all times.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for bringing this matter to our attention.

Reply from Travelfrom.nl

May 7, 2024

Dear Mohamed Youssef,
We sincerely apologize for the inconvenience you have experienced. After reviewing our records, we found four orders matching your personal details for 2024. All these orders were successfully issued and services provided. However, it seems that there was a disagreement with one particular order that caused you difficulties.

We are sorry that you did not receive your ticket as expected and that there was a delay in communication regarding the confirmation and refund process. Please accept our apologies for any disappointment or inconvenience this may have caused.

We take your feedback seriously and are working hard to investigate the issue further to understand what went wrong with the specific order in question. We value your trust and are committed to providing transparent and reliable bookings for all our customers.

If you could provide us with additional details or screenshots related to your booking, it would greatly help us to resolve this issue effectively. Rest assured, we are actively working to resolve this issue and ensure that you receive the refund you are entitled to promptly.

Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to correct this situation. If you have any further questions or concerns, please do not hesitate to contact us directly.

Thank you for bringing this to our attention and we hope to resolve the issue to your satisfaction.

Reply from Travelfrom.nl

Apr 22, 2024

Dear Jamy,

Thank you for your positive review and kind words about Andriana Nosal! We're delighted to hear that you had a great experience and received helpful assistance from Andriana.

At Travelfrom, providing excellent service is our top priority, and we appreciate your feedback. We'll be sure to pass along your appreciation to Andriana and the rest of our team.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

Thank you for choosing Travelfrom. We look forward to serving you again.

Reply from Travelfrom.nl

Apr 21, 2024

Dear Robin Wiersma,

Thank you for your positive review and for sharing your experience with us. We're delighted to hear that you found our service quick and complete.

We apologize for any inconvenience you experienced with your bank payment, but we're glad that our team member was able to assist you promptly and effectively. Providing excellent service is our priority, and we appreciate your kind words about the manner and efficiency of our support.

If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help!

Thank you for choosing Travelfrom. We look forward to serving you again.

Reply from Travelfrom.nl

Apr 15, 2024

Dear Danny,
It's great to hear that despite the negative reviews, you had a positive experience with our service. We apologize for the error you encountered after payment, but we're pleased that Sofia Melnyk from our customer service team was swift in responding to your issue and promptly sent you the e-tickets and confirmation email.

If you have any further questions or need assistance in the future, please feel free to reach out to us. We're committed to providing excellent service and ensuring your satisfaction.

Thank you for choosing us. We look forward to serving you again!

Reply from Travelfrom.nl

Updated Apr 15, 2024

Dear Matthijs Brand,
We urgently check your order information and the status of your refund. We ask you to wait a little longer.
We will update our answer here as soon as possible.

UPDATE 15/04
We are sorry to hear about your unpleasant experience with the delayed refund for your canceled flight. Eight months is an unacceptably long wait and I understand how frustrating this situation can be.

Please note that we take your feedback seriously and aim to resolve this issue quickly.

We sincerely apologize for the delay in refunds. On the part of our agency, the return was made today, April 15. Usually, funds are credited to the buyer within 1-3 business days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.

Thank you for bringing this to our attention and once again I apologize for the inconvenience. We appreciate your patience and understanding.

Reply from Travelfrom.nl

Apr 10, 2024

Dear Karsten Madsen,
Thank you for reaching out to us regarding your experience. We sincerely apologize for any frustration or inconvenience you encountered while trying to view your flight booking details on our website.

We strive to provide a user-friendly experience and effective communication for all our customers, and we regret that we fell short of meeting your expectations in this instance. Your feedback is extremely valuable to us as it helps us identify areas for improvement.

Regarding the online flight registration, we're glad our specialists were able to provide you with comprehensive information about the flight check-in process. We appreciate your patience and understanding.

We are actively working to address any issues with our website and communication processes to ensure a smoother and more transparent experience for our customers. If you have any specific concerns or need further assistance with your booking details, please do not hesitate to contact us directly.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your experience with us.

Reply from Travelfrom.nl

Apr 7, 2024

Thank you for sharing your positive experience with us! We are thrilled to hear that you had a smooth and efficient booking process with us, and that you were able to check in promptly on the official airline website.

At Travelfrom, we strive to provide excellent service and make the travel experience as seamless as possible for our customers. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.

If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again for your future travel needs.

Thank you once again for choosing us!

Reply from Travelfrom.nl

Apr 7, 2024

Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

Reply from Travelfrom.nl

Updated Apr 4, 2024

Dear Gustavo,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.

UPD 4/04
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.