Travel GuardReviews 

The web site is very easy to navigate and understand. The choices of coverage offered were well explained in understandabel terms.

They never issue refunds and make the process difficult. Even after receiving documented proof, they constantly demand more paperwork. The insurance purchased from them is absolutely useless; don't throw your money away.

The quote process was very easy and straightforward. However, the true test of any insurance occurs if and when you have a claim.

First time user of the website and purchaser of your product. Easy to follow instructions and great variations of coverage.

Angelina Scianimanico
Claims Adjuster
M. Fuchs, Qualified Manager, CA License Number 2H07421
Travel Guard Assist, Inc (f/k/a AIG Travel Assist Inc.) (CA License Number: 2G80260)
P.O. Box 8005 |Stevens Point, WI 54481
Phone: 1-855-266-4976

The above agency and person has been on our case since December 2025 and have refused to refund our payment for the trip booked for April 30th. Please note trip was canceled in December and we requested a refund. Just wanted to let the general public to be aware and avoid any future dealings with Travel Guard insurance agency as they are scammers.

I’ve been using travelguard for over 20 years - easy and straightforward to purchase. I’ve never had a claim so if I do I hopes it is just as easy and straightforward.

This company is a rip off. I paid for there protection plan and when I had to cancel my flight they told me that nobody died so they will not reimburse me my money. So basically they are scammers and don't use there company. There are a lot of legit insurance companies.

Very simple to understand. Moved through process quickly. Received confirmation as stated.

The process of getting our trip insured was simple and the price is competitive

Website was easy to follow to request a quote.

Terrible company. Dont use. Had a small claim on a rental car slit tire. So far 4 times Ive got emails to submit documents. Ive submitted each time everything by email and uploaded on their website. Called in said they will have the adjustor call me back. Called me a week later and apologized and they had all they needed. And now that they took so long the car rental company has charged my card they will pay me so I had to send that confirmation. Sent it and all the documents again both ways. Now I get a final request for documents and that the claim with clise in 2 days. So I called in again and they said an adjuster will call me. Dont waste your money.

Simple to use. Reasonable priced. Thank you!

Website was easy to use

I purchased travel insurance, my kid got a big corporate job and wanted to be at his first big job. Even though we had this planned for 8 months, he chose to be at his job. We did purchase Insurance. Travel Guard said he needed to get a signed statement from the CEO that they wouldn't let him go to Mexico or lose his job. Unacceptable, I will never get travel insurance again. Take the credit from the Airline. Shame on the airlines for this 3rd party insurance. Why even buy it.

Due to my fight we’re canceled I have to re-arrange another fight home and eventually cause I have to cancel rest of schedule and go home early. Adjuster Ashley provide quick respond and really doing great job to communicate during claim process.

Simple, clear instructions

Insurance policy offers you the exact needs you have. Very important to have a good policy especially these days where anything could happen.

We've been using Travel Guard for years. The coverage options are excellent as is the customer and claims servicing.

Very easy to navigate the website. Quick and easy!!