Travel GuardReviews 

Just straightforward data entry on trip; cost, persons with ages. Nothing about where going, special events like charters, etc.

You did an awesome job processing my mom's claim last year. That is why we went with you again!

It was easy to compare plans and buy the insurance.

Ease to Register

So far you are great because it is easy to renew my policy however I have never had to use it so I can't comment on how well you have treated me.

DO NOT PURCHASE TRAVEL GUARD INSURANCE ITS A TOTAL WASTE OF MONEY! THEY COVER NOTHING Purchased insurance for an International flight. My original itinerary was changed 5 times causing me to be forced to stay 2 extra days. I also had a layover changed from 2.5 hours to 9.5 hours. Travel Guard covered NOTHING!! I LOST approx $700 hundreds dollars .
Travel guard reps were terrible to deal with. Lied to me. sent me on wild goose chase insisted that I get a Flight Delay report from Etihad Airways which never provided. This mistreatment of customers needs to be investigated!

I've been using Travel Guard exclusively for my cruise vacations for many years utilizing the Essential Plan coverages, with the additional medical and evac options offered. The online site is easy to navigate and you get a quote right away. Having said that, I do have several items I don't like such as higher rates for seniors along with higher rates for living in Florida. Additionally, not having a waiver for pre-existing conditions unless you buy the policy within 15 days of your initial deposit and the CFAR option only being offered for TG's higher premium policies.

It was so easy to fill out the application and made it easy to understand and pick your level of coverage.

Called and talked to David to ask some questions and he was very good at explaining everything and answering my questions. I then explored other companies before purchasing Travelguard online because the coverage was best.

I purchased a top notch policy from this group. The day before my departure my mother suffered a catastrophic injury which resulted in her death. There was no way I could travel. This company denied my claim siting a loophole. I will never use them again nor would I recommend them to any traveler.

a repeat buyer discount would be appreciated or a better annual program that is more like what is offered per trip with the standard policy.

Easy to buy insurance. A little expensive if you compare same kind of insurance from different companies.

Last year, we had a medical claim which was handled and paid by Travel Guard in less than two weeks.
Smooth and fast process.

Easy to purchase. It is not clear how to purchase when you have multiple destinations.

I filed a claim under my Travel Guard insurance back in March and despite an indication that Travel Guard would aim to resolve within 10-15 days, it wasn't until three weeks later that we received a request for additional information, which we then provided. Following upload of those documents, of claim portal stated that "Upon initial review of your claim, your adjuster will contact you to share an initial assessment, clarify any documents required if warranted, and share his/her direct contact information. That never occurred. Instead a month plus after filing our additional documentation, on May 11th, we were informed that Travel Guard had printed a check for $200, which is far less that the amount of our claim and less than we paid for the policy. Upon a request for contact, our claims adjuster finally reached out only to provide a justification for the denial of our claim that is on its face completely incorrect. She then indicated that she would follow up with us instead of making us put in an appeal, but she never followed up with us. Upon calling Travel Guard claims, I get informed that she will contact me, but she never does. It honestly feels like we were scammed.

Easy to connect with an agent with a question about my policy before purchase. Friendly and efficient.

Your rep is knowledgeable and enthusiastic. I have placed three policies this year. I was asking about volume discount. She explained it well.