Travel Hub Ltd Reviews 

449
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who patiently guide them through finding the best prices and ideal travel options. Consumers note that the booking process is wonderfully smooth, efficient, and stress-free, with representatives offering prompt communication and consistently reliable support throughout. Some reviewers were not happy with occasional stressful interactions, mentioning that the tone used by advisors could sometimes feel disrespectful or that operators provided unhelpful answers. A few people also noted that customers should carefully double-check important details such as name spellings prior to final confirmation to avoid any issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and knowledgeable staff... See more

Booking process

Customers report positive experiences with the booking process, highlighting smooth and efficient service... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Price

People report positive experiences with price, frequently highlighting competitive quotes and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked flight tickets from Travel Hub with the help of Rudra Goswami. Rudra helped me a lot guiding me through different dates with possibly cheapest options to save me some money. He suggested few... See more

Company replied

Rated 5 out of 5 stars

I've been booking my air tickets with Travel Hub since 2024. My first person of contact is Fatema. A brilliant, knowledgeable, smart girl with excellent communication skills in English... See more

Company replied

Rated 5 out of 5 stars

Jignesh Mehta at Travel Hub helped me a lot guiding me through different dates with possibly cheapest options to save me some money. He goes a step ahead to help customer. His recommendations are prac... See more

Company replied

Rated 5 out of 5 stars

I have been booking our travel tickets with travel hub always and I must admit all the staff are very helpful when answering the initial call.. I must give RUTU DOSHI 5* service which she provided me... See more

Company replied


Company details

  1. #108 of 205 best companies in Travel agent
  2. #19 of 32 best companies in Airline ticket agency
  3. #37 of 52 best companies in Cruise Travel Agency
  4. #17 of 43 best companies in Flights search site
  5. #18 of 42 best companies in Holiday accommodation service
  6. #21 of 43 best companies in Tour Agent

Written by the company

Travel Hub is one of the most renowned travel agencies in the United Kingdom and relishes a high reputation for providing reliable, personalized and professional travel services. Established in 2004, we have maintained our notoriety in the cost-conscious travel market for providing cheap online flight deals. We specialize in international air tickets, holiday packages online, domestic travel in the Indian sub-continent and ancillary sales..


Contact info

4.8

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(449)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love booking with Travel hub

I love booking with Travel hub, specially taking to same person Mr Rudra Goswami.

12 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Nixon Dixit,

Thank you for your kind words. We’re delighted to hear your positive experience with Mr. Rudra Goswami.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

I am frequent traveler

I am frequent traveler, always Book Ticket with you guys this time Santosh shah help me always excellent work will give you business all the time
Nice polite very pleasant work
Instant reply, our questions, emails phone tax ETC
Very polite and friendly staff

10 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Shila Patel,

Thank you for your kind feedback. We’re delighted to hear that Santosh Shah and our team consistently provide polite, friendly, and efficient service, making your travel bookings smooth and pleasant. We truly appreciate your continued trust in us.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Very nice experience with Rutu very…

Very nice experience with Rutu very good Staff Amazing Excellent Guide,Thank you Rutu& Travel Hub😊❤️❤️

10 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Srk Kyada,

Thank you for your wonderful feedback. We’re delighted to hear that Rutu and our team provided you with an amazing and excellent experience.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 1 out of 5 stars

A Total Scam of £190

In September, I went on the Travelhub website to buy mine and my children's fare for two back and forth flights. I followed the instructions of the website to choose the fare type of my children, which it said anyone under 17 should buy children fares(my children are 15 and 12). So I chose one adult fare and two child fares. Not long later after I had paid, a staff of Travelhub made a call with me, telling me about my children's fares' details are incorrect, saying that they were meant to be adult fares. I was told to pay £190 to update the fares to adult fares. I had no any other choices so I had to pay the £190 fee unwillingly, since I was already following the instructions of the website to buy the fares.

When I was checking in for my first flight in the Heathrow Airport, there was an issue. The airport ground staff told me that my children were not allowed, because the fares are issued as children fares. I was so confused, I had already paid £190 for updating them into adult fares. I was so nervous about my flight, facing the urgency of missing my flight. That took me almost 2 hours to sort that out.

When I was checking in for my second flight, back to Heathrow airport, I was facing an issue again, the same problem, the my children's fares are issued as children fares again. I was not allowed to get on board, and the ground staff said I might not be able to take my flight. I was once again so scared and frustrated. I immediately contacted one of the Travelhub staffs, called Ali. I told Ali about the issues I had met, and he couldn't help me at all. Even I made a call with him, nothing had helped the situation I was in.

Both of my flights were issued in the same problems, my children fares were issued under children fares, which I had already paid £190 for updating them. So, is this not a scam of £190?

After I went back to UK, I emailed another Travelhub staff called Irfan Petiwaia. I was demanding for the refund of the £190, since I paid it but I didn't the service I should have gotten. I was complaining for that £190 for so long, but Irfan just used excuses to reject the refund and he told me to contact to the airline company for the refund. At the end, Irfan decided to not reply my emails to finish the conversation.

I am so angry and disappointed for this rubbish experience. This is a total scam of £190, I didn't get any service which I had paid for. I actually wanted to rate Travelhub for 0 star, but I had to rate for at least 1 star.

Therefore, I am suggesting everyone to think few times before buying from Travelhub.

29 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Twinnie,
We completely understand the difficulties you faced at the airport. However, as already explained, your ticket was issued correctly from our side, and all the e-ticket details provided to you clearly confirm this.
As mentioned earlier, if the airline provides written confirmation stating that the ticket was not issued properly, I have committed to refunding you GBP 190.00. Despite there being no fault on our side, we have still extended support by providing you with a credit voucher for your future booking, considering you are our valued customer.
The issue you faced was from the airline’s side. Once a booking is under airport control, we as travel agents are not authorized to make decisions on their behalf.
I hope you understand our position. Please be assured that we always try our best to support our customers in such situations, while also adhering to the airline’s terms and conditions.

Rated 5 out of 5 stars

Great service

I dealt with Rutu Doshi, who was very helpful, and provided a great service.

7 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Hetal Patel,

Thank you for your kind words! We’re glad to hear that Rutu Doshi was very helpful and provided you with great service.

We look forward to serving you again soon!
Best regards,
Travel Hub

Rated 5 out of 5 stars

Best service last 25 years they are…

Best service last 25 years they are giving
God bless travel hub and all the beautiful staff

8 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Mr. Patni,

Thank you for your wonderful review and for trusting us for the last 25 years. Your continued support means a lot to us, and we truly value your kind blessings for our team.

We look forward to serving you again soon!
Best regards,
Travel Hub

Rated 5 out of 5 stars

Great service, helpful staff

I have been using Travelhub for several years and have always got excellent service, esp. from Santosh. He is always polite and friendly, giving useful options and suggestions. Overall communication from Travelhub is timely and professional.

3 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Divyesh Patel,

Thank you for your kind words and for trusting Travel Hub over the years. We’re glad to hear Santosh and our team could assist you with excellent service and helpful suggestions.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Received excellent service and backup…

Received excellent service and backup from Rutu Doshi . Rutu made our travel arrangements efficiently and very helpful.
Recommend highly the service and backup of Travel Hub.
We have booked travel tickets many times with Travel Hub and Recommended to family and friends.

2 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Kishore R,

Thank you for your kind review and for recommending us to your family and friends. We’re delighted to hear that Rutu provided excellent service and support, and that you’ve trusted Travel Hub for your travel needs many times.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Service

Gerat work ethics towards work and best service, providing best alternative with all raised queries from Mr.Jignesh.
Great person with full of knowledge and confidence regarding his own work.

24 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Bharatkumar Varia,

Thank you for your wonderful feedback. We’re delighted to know that Jignesh’s work ethic, knowledge, and service made your experience a great one.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Priyanka from Private & Group Tour was…

Priyanka from Private & Group Tour was very effective with prompted questions from her side in understanding my requirements, which contributed in coming up with right itinerary covering various aspects of my journey. She was quite flexible in adjusting itinerary details needs based on my own personal expectations.

Great Service, highly recommended 👏

1 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Upendra Solanki,

Thank you for your kind review. We’re glad to hear Priyanka could understand your requirements well and create the right itinerary tailored to your expectations.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

My experience with travel hub

It's with pleasure writing my experience with travel hub ltd specially talking with Jignesh who has looked after my requirements for the past 8 year's when i'm traveling to Mumbai India definitely recommend travel hub to my family & friends all the best wishes

29 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Ajay Majithia,

Thank you for sharing your kind words and for trusting Travel Hub for the past 8 years. We’re delighted to know Jignesh has consistently looked after your travel needs, and we truly appreciate your recommendation to family and friends.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Such a nice experience to book ticket…

Such a nice experience to book ticket with smoothly process.

8 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Sneha Desai,

Thank you for your kind feedback. We’re glad to hear you had a smooth booking experience with us.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Exceptional service by Jignesh

We have been dealing directly with Jignesh for more than 10 years now, his attention to detail, alternative ideas is what we like most about him, but his responses are always straight away, most of my family members and friends all book through Jignesh too now 😄

29 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Mahesh Bhojani,

Thank you for your wonderful feedback and for trusting us for over 10 years. We’re delighted to hear that Jignesh’s attention to detail, quick responses, and helpful ideas have made your experience so positive, and we truly appreciate your continued support and recommendations to family and friends.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 4 out of 5 stars

Dhruvi was very helpful in getting us the right tickets

Dhruvi was very helpful in getting us the best flights for our holidays to Croatia, she was patient and friendly in her approach.

14 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Thank you for your wonderful feedback! We’re so pleased to hear that Dhruvi was helpful, patient, and friendly while assisting you with your holiday flights to Croatia.

We look forward to serving you again soon!
Best regards,
Travel Hub

Rated 5 out of 5 stars

Sanjay was very helpful,explaining…

Sanjay was very helpful,explaining everything very politely.

1 September 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear J Das,

Thank you for your kind words. We’re glad to know Sanjay was helpful and explained everything politely.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Great service

Jignesh is the reason we booked. His customer service and attention to detail is outstanding. We have been booking our flights with him for several years and we highly recommend the services.
Thank you Travel hub & Jignesh

29 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Jack Patel,

Thank you for your wonderful feedback. We’re delighted to know Jignesh’s customer service and attention to detail have consistently made your bookings smooth over the years. We truly appreciate your continued trust and recommendation.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Exceptional Service from Travel Hub – Special Thanks to Sikha!

I recently booked a multi-city trip from London to Agartala with stopovers in Delhi and Kolkata, and I must say, Travel Hub exceeded all my expectations — especially Sikha, who handled my booking.

My travel requirements were quite complex:

A 3-day stopover in Delhi
A 2-day stopover in Kolkata
Final destination: Agartala
Plus, I needed a total baggage allowance of 46kg from London to Agartala
I contacted several travel agencies including TicketstoIndia, Ticketguru, and Southall Travel, but none of them could offer a suitable itinerary at a reasonable price. Most importantly, they didn’t have the patience to understand my specific needs.

Sikha from Travel Hub was absolutely outstanding. She spent a long time on the phone with me, carefully listening to every detail and making sure all my requirements were met. Her patience, professionalism, and dedication were truly remarkable — I’ve never experienced such customer service in my life.

She arranged everything perfectly and at a much better price than the other agencies. I’m extremely satisfied and highly recommend Travel Hub, especially Sikha, for anyone looking for personalized and reliable travel assistance.

28 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Uzzwal Purkayastha,

Thank you for sharing your detailed experience with us. We’re delighted to hear that Sikha was able to understand your complex travel requirements and provide you with a smooth, personalized, and cost-effective solution. Your kind words about her patience, professionalism, and dedication mean a lot to us.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Best travel agent 👌

Every time I booked the ticket all the staff were very helpful and with booking as I struggle with online they're very helpful Thanks.

26 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Purnima Lakhani,

Thank you for your kind words. We’re glad to know our team has been able to support you with your bookings and make the process easier each time.

We look forward to serving you again soon!

Best regards,
Travel Hub

Rated 5 out of 5 stars

Miss Rutu Doshi she help me out on the…

Miss Rutu Doshi she help me out on the last time for my flight booking she gave her best and was good dealing with travel hub & friendly staff but she is the best
Thank you

27 August 2025
Unprompted review
Travel Hub Ltd logo

Reply from Travel Hub Ltd

Dear Customer,

Thank you for your kind feedback. We’re delighted to hear that Rutu was able to assist you so well with your flight booking and that you had a great experience with our friendly team.

We look forward to serving you again soon!

Best regards,
Travel Hub

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