Travellodge Reviews 

719
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the overall quality, frequently encountering unclean rooms, dirty towels, and unpleasant smells in common areas. People often found the food, particularly breakfast, to be of poor standard, describing it as tasteless, cold, or improperly cooked. Reviewers also reported unhelpful or uninterested staff, a lack of basic amenities like hot water or room servicing, and difficulties in resolving issues. Additionally, some experienced problems with broken lifts, inadequate heating or air conditioning, and misleading parking information. However, some customers also noted positive experiences with staff, describing them as friendly, helpful, and professional, sometimes going above and beyond to assist. A few other people also felt that certain hotels or refurbished areas were clean, modern, and welcoming, often in convenient locations with good parking and local amenities.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many customers reporting negative experiences, citing... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it convenient for town centers,... See more

Facilities

People report ambiguous experiences with facilities, with many expressing significant dissatisfaction... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing significant disappointment and calling... See more

Quality

Customers had negative experiences with quality, citing issues such as unbearably hot rooms, chipped... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a stay at Hartlepool Travellodge whilst visiting Family on 13th till 17th of July. I booked for 2 separate rooms and paid the extra money to upgrade on 1 of the rooms so we wouldn't be dist... See more

Rated 2 out of 5 stars

We stayed overnight to be told next morning that there was no hot water, so we couldn't have a shower. We were travelling on public transport that day, so this was a massive inconvenience. We were to... See more

Rated 1 out of 5 stars

Kingston Central Travel Lodge is disgusting. Lifts broken and reception is on 5th floor, no notification before stay. Staircases stink of urine. Dry old vomit up side of bed and carpet. Breakfast was... See more

Rated 1 out of 5 stars

The hotel itself is ok at best but what really turns this into 1 star is the £9.99 breakfast, I am a man that eats anything and never sent food back or complained but the breakfast is awful the sausag... See more


2.1

Poor

TrustScore 2 out of 5

719 reviews

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2.1

All reviews

(719)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

Travel lodge Blackpool south shore

First time staying here and my last. Everything was as expected on arrival. We went straight out but before that asked for a travel cot. We arrived back after having food and overheard a family complain about waiting nearly two hours for food and the staff spoke to them like garbage saying you can complain but nothing I can do about the food and just had a bad attitude. I felt bad for the family. But anyway they had not added the cot. I went down again and asked, waited another 50 minutes, I went down again and told reception that my two year old was just about staying awake after his milk and isn’t safe for him to stay in our bed or the single in the room. They then brought the cot 20 minutes later. The next day for our prepaid breakfast there was nothing on the buffet, had to ask for more stuff to be put out. I don’t normally complain but wouldn’t want anyone else to have an experience like we did unless they sort it out.

13 April 2025
Unprompted review
Rated 3 out of 5 stars

Substandard room

Having stayed in a Travellodge before and had a good experience , my stay at the Stafford Central was disappointing. I was allocated a tiny room on the second floor and it was clearly in need of work. The window didn't shut ( fortunately the nights were not cold ) and the TV was tiny and square so that the picture was stretched and distorted, making it difficult to watch. It was also a garish colour and the old remote had no picture adjustment. The lino in the bathroom was peeling away from the wall. I spent two nights there and it was not pleasant.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

From start to finish the hotel and staff took care of me, from Kasia very helpful indeed, then suzana really thoughtful and kind. Keven bubbly and mindful,And Taz always ready to help.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

No sleep at all 😡

Stayed at Travel Lodge Gosport. Staff friendly and breakfast ok but please for the love of god make it so that the bathroom extractor goes off and doesn’t run all night long. Got even noisier about 3am. Did not sleep a wink. Most places have a switch to turn it off or they go off on a timer. If I’d have had a sledgehammer it would have been used to smash it.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Travel Lodge, York Central, Micklegate

We stayed at the Travel Lodge in York, Micklegate and I was so surprised by how nice it was! It was my second time staying in a Travel Lodge and I am always a bit apprehensive after reading reviews but it was brilliant. Location was perfect. Receptionist was friendly and professional. The bar was lovely and the room was spotless. Can’t fault it at all.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Very small beds …

The twin room had the smallest single beds in, they were as wide as a camp beds and not much comfier, the room was a good size but as I didn’t sleep well it ruined my stay in London

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Travel Lodge Aylesbury Experience

We stayed in Travel Lodge Aylesbury recently.
It is a beautiful , clean & updated boutique hotel by the Aylesbury Basin. We weren’t disappointed as we opted out another paid hotel to change to this beautiful spot.
We were impressed by the staff team who were helpful & friendly, making us feel at home as soon as we walked into the hotel. We really appreciate Allison who extends her extra hospitality to offer to mail our card out to our family in UK! The rest of the team is amazing & to name a few are Lahshmi & Cheryl .
Thanks to the team of Tavel Lodge at Aylesbury to make our stay extraordinarily pleasant, comfortable & unforgettable! Surely we will be back!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Having just spent 2 weeks at the Travel…

Having just spent 2 weeks at the Travel lodge Anchor Road in Bristol we were very impressed with the way we were treated by all the staff, one member of staff called Marie was so helpful as we had to book an extra 2 days because our daughter was recovering from open heart surgery, she was so kind and thoughtful.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

A Horrible Place to Stay

I stayed at Travel Lodge Bristol City Centre and didn’t sleep a wink due to the constant noise from the guests above me. I repeatedly complained, but nothing was done. I promised I would never stay at Travel Lodge again. However was booked into Travel Lodge Kew Bridge as part of a gift package. The staff are amazing, especially the cook. But what started out as a relaxing day, relegated to a disaster. Noise, banging, shouting, slamming doors pretty much all night. Complained at the front desk. Was told other guest had complained too, but there was little they could do. Never, ever, ever again!! Fantastic rooms but the calibre of people that use these hotels, makes it an extremely bad place to stay. Truly horrible!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

South Croydon- Travel lodge

I booked this room at short notice and stayed for one night. Upon arrival, I requested to see the room, and I found it had two single beds, which I wasn't happy with. However, the supervisor Deon I spoke with was brilliant—kind, helpful, and pleasant. He went above and beyond to change my room to a more comfortable setting that suited my needs better. I am very pleased and thankful for his assistance.

The new room had all the necessary facilities and products, including tea, glasses, and an iron, which made my stay even more enjoyable. Overall, I had a great experience and would be happy to return!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Chatham

I've been staying in the travel lodge at Chatham . Over the last month or so I've used this hotel quiet a lot . All the staff are fantastic lovely and friendly .. I've stayed in cheap hotels . I've stayed in expensive hotels . But for value for money and friendliness I cannot fault this place . It's a little tired and certainly not the best looking of hotels . But I loved staying
here and will gladly do so again in the future .. so Travellodge it's up to you to look after your staff as it's them that deserve the award ..

17 March 2025
Unprompted review
Rated 4 out of 5 stars

Just came back from Liverpool stayed in…

Just came back from Liverpool stayed in a convenient travelodge by the pier, but I found the entrance quite frightening as anyone could enter by pushing a entry button and then you have to wait for lifts to get to the rooms. Anyway the staff were so polite and friendly that nothing was any trouble for them. At breakfast they were on hand to refill anything that was less of and they always smiled. Maybe London has made me pessimistic…. but apart from the entrance the location was close to loads of museums and places to eat drink and be merry. Thank you Liverpool for cheering me up. 😁

11 March 2025
Unprompted review

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