Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends wer... See more
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Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more
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A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well. Di... See more
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So lets start with what you didn't do well. This was meant to be a celebration of 50 years of marriage with a particular focus on our time in Broome and a sunset dinner cruise. The hotel was not info... See more
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Company details
Written by the company
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
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United Kingdom
- travelmarvel.com/en-gb
4.5
Excellent
300 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The boat was excellent,the staff were…
The boat was excellent,the staff were excellent and the food was good.The included drinks at lunchtime and at dinner flowed very generously and happy hour in The Irish bar was a must for a pre-dinner drink or two.
The tour guides were good and on occasion outstanding.
29 June 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We're delighted to hear you enjoyed the comfort of the ship, the attentive service from our team and the onboard dining experience.
It’s also wonderful to know the included drinks, McGeary’s and the quality of our local guides added to your enjoyment throughout the cruise. We’ll be sure to share your kind comments with the teams involved.
Thank you for travelling with Travelmarvel, and we hope to welcome you on board again in the future.
Gemma
Customer Experience Team
An amazing tour and experience with extremely professional and helpful staff. Nothing was ever too much trouble
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day about the tours. Especially appreciated was her commentary on the Danube cruise at night and also entering the Chain Gate. Reception staff also amazing, A fabulous tour with fabulous dedicated crew and knowledgeable people. A huge team spirit on board. Couldn’t fault anything
23 June 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review. We're delighted to hear your Balkans river cruise was such a memorable experience and that our crew helped make it so special.
It's fantastic to know Emese's knowledge and enthusiasm added so much to your journey, and that the warmth and dedication of the entire onboard team stood out throughout your cruise. We'll be sure to share your kind words with everyone involved—they'll be thrilled to know they made such a positive impact.
Thank you for choosing APT. We look forward to welcoming you on another journey soon.
Kind regards,
Gemma
Customer Experience Team
Enjoyable time on our Croatian Yacht Cruise
Overall, our cruise was a most enjoyable experience. It took a little time for us to settle in as we are river cruise people and used to the ultra luxury of these. The yacht cruise does not and cannot provide that sort of luxury so the food and drink is far less sophisticated although our cabin was nicer. Our cruise director, Ana, was wonderful and the small crew did a great job. We loved the Croatian islands and the people, and the relaxing cruising experience, once we had accepted it for what it was, plus the Aussies on the cruise were great fun.
2 June 2026
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience of your Croatian Yacht Cruise. We're delighted to hear that, once settled into the more relaxed style of yacht cruising, you were able to enjoy the beauty of the Croatian islands, the welcoming locals and the unique atmosphere of this journey.
It’s wonderful to know Ana and the crew helped create such a memorable experience. Yacht cruising offers a very different way to explore, with a more intimate setting and the chance to reach smaller ports and hidden corners that larger vessels cannot access.
Thank you for choosing Travelmarvel, and we hope to welcome you on another adventure in the future.
Kind regards,
Gemma
Customer Experience Team
South africa
We have been on a couple of river cruises with travelmarvel and had an excellent time so having booked a South African tour for this year we were disappointed when the tour was cancelled however Jon called and talked us through an alternative tour. He was very patient and took his time to answer all my questions. He showed empathy, understanding and excellent customer service. We are confident our upcoming tour will be as good and as well organised as our previous tours have been
26 February 2026
Unprompted review
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your continued loyalty to Travelmarvel and for sharing your experience.
While we understand how disappointing a cancellation can be, it’s wonderful to hear that Jon was able to support you so thoroughly. His patience, empathy and dedication to finding the right alternative truly reflect the level of service we aim to provide.
We’re delighted you feel confident about your upcoming South Africa tour and look forward to delivering another seamless and memorable experience.
Kindest regards,
Gemma
Customer Experience Team
Excellent river cruise
The staff were all very helpful and friendly. The food was delicious and offered a good choice.
9 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your lovely review! We’re delighted to hear you enjoyed your river cruise and that our friendly, helpful staff and delicious food made it such a positive experience.
We truly appreciate you travelling with Travelmarvel and look forward to welcoming you on another memorable journey soon.
Kind regards,
Raychell
Customer Experience Team
100 passengers
The size of your ship, the luxury of its interior, the range of its menu offering, the courtesy of the crew and the beauty of the itinerary.
22 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review! We’re delighted to hear you enjoyed the ship’s intimate size, luxurious interiors, diverse menu offerings, and the courteous service from our crew. It’s especially pleasing to know the beauty of the itinerary made such a positive impression.
We truly appreciate you travelling with Travelmarvel and hope to welcome you on another exceptional journey soon.
Kind regards,
Raychell
Customer Experience Team
River Cruising with Lost Baggage
This should have been a 5 Star review of our APT Travelmarvel River Cruise from Budapest to Amsterdam except for one crucial factor - KLM lost BOTH our hold bags while travelling to Budapest. The situation was complicated by the bags needing to "chase" the ship docking frequently along the trip. We were left with minimal clothes until we received just one bag nine days later.
The Cruise Director was aware of the situation and in contact with KLM with minimal feedback. In retrospect, we should have pushed harder over this period, expecting the problem would be easily resolved, but eventually decided we needed to ask the company to give the matter much higher priority.
In fairness to APT, the company response was to escalate pressure on KLM, resulting in one bag eventually being delivered on board (the second bag had a longer holiday than ourselves, sent to our home a week after we returned!).
Now to the positives. We supplemented our travelling clothes with extra purchases during the missing period, and the laundry gave us express cleaning service without charge. The ship's crew could not have been faulted in terms of friendliness and standards of service.
APT is an Australian company, and we received warm support from both crew and passengers for our situation. Despite our tribulations, we were determined to enjoy ourselves, and would recommend the company to future travelers.
P.S. One recommendation we received (and have acted upon) is to buy AirTags to travel within the baggage. This may be a two-edged sword, as you know where the bags are, but the problem remains as to how they might be delivered!
15 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share such a thoughtful and balanced review of your river cruise from Budapest to Amsterdam. We’re delighted to hear that, aside from the travel disruption, you found the cruise itself to be of a five-star standard and that the ship’s crew, laundry service, and overall onboard experience met your expectations.
We’re genuinely sorry for the distress and inconvenience caused by the loss of your luggage while travelling with KLM. We fully understand how challenging this situation was, particularly given the nature of a river cruise itinerary with frequent port changes. While airline baggage handling sits outside of our direct control, we appreciate your acknowledgement of our team’s efforts to escalate the matter and support you until one bag was delivered on board and the other returned home.
It’s especially reassuring to hear that the warmth and support shown by our crew and fellow guests helped you make the most of your journey despite the circumstances. Your practical suggestion regarding the use of AirTags is also appreciated and will certainly resonate with other travellers.
Thank you again for your recommendation and for travelling with APT Travelmarvel. Should you wish to discuss your experience further or share any additional feedback, our Guest Services team can be reached at Info@aptouring.co.uk.
We hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The whole trip land and sea was…
The whole trip land and sea was brilliant. Well organised and well conducted with the itinerary interesting and faultless
24 October 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that both the land and sea portions of your trip were brilliant and that you found the itinerary interesting, well-organised, and faultless.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
A Great Trip
An excellent value for money trip. Everything worked like clockwork. We will be back.
10 October 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that you found the trip excellent value for money and that everything ran smoothly.
We truly appreciate your feedback and look forward to welcoming you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
A wonderful voyage around the Aegean Sea
The ms Caledonian Sky is such an elegant and comfortable ship to travel on combined with a brilliant itinerary - such interesting and enjoyable excursions. The ship's personnel provided a first class service, nothing was too much trouble. Likewise the tour director and his assistant. In particular it was so pleasant to enjoy our meals on the outer deck in the balmy Mediterranean weather. A memorable holiday, we'd not hesitate to 'Travel Marvel' again!
22 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that your Aegean Sea voyage aboard MS Caledonian Sky was so memorable. It’s wonderful to know that the elegant ship, brilliant itinerary, enjoyable excursions, and first-class service from the crew, tour director, and assistant all contributed to such a positive experience.
We’re especially glad you enjoyed dining on the outer deck in the beautiful Mediterranean weather, that truly makes a cruise special.
We really appreciate you sharing your experience and look forward to welcoming you on another Travelmarvel journey in the future.
Kind regards,
Raychell
Customer Experience Team
A nice trip
We were pleased with our cabin, the staff were very nice and the included trips were excellent however we were shocked by the prices of the optional trips. We love APT because everything is included and we have had amazing trips with them but now Travelmarvel seems to be the only option with in Europe. With APT there were several options each day and you choose which one you want, all the drinks were included and all the tips were included. You know where you are. This is preferable.
29 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed your cabin, found the staff very nice, and appreciated the included trips.
We understand your concerns regarding the pricing of optional excursions and the differences between our APT and Travelmarvel offerings. We do still have many APT branded itineraries for Europe, feel free to give us a call on 0800 012 6686 or send us an email on info@aptouring.co.uk and we would be more than happy to have a look for you.
Kind regards,
Raychell
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your kind review. We look forward to having you travel with us again and hope to reach that 5* for you next time.
Kind regards,
Gemma
Customer Experience Team
First class service
First class service. Wonderful staff. Small ship cruising in a relaxed atmosphere with fine dining.
29 October 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the first-class service, wonderful staff, and the relaxed small-ship cruising experience with fine dining.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The holiday was the most memorable…
The holiday was the most memorable holiday we have been on. Long our guide was fantastic and made sure we were all happy and looked after everyone. Also the excursion were fantastic
26 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that this was your most memorable holiday and that your guide, Long, looked after everyone so well. It’s also fantastic to know you enjoyed the excursions.
We truly appreciate you sharing your experience and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
The cruise exceeded our expectations.
13 October 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that the cruise exceeded your expectations.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your kind review! We’re delighted to hear that our staff and fellow travellers made your trip such a positive experience.
We truly appreciate you sharing your feedback and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
The ship was great
The ship was great - cabin extremely spacious and comfortable, food excellent without exception. Crew couldn't have been more helpful.
The itinerary, although it had to be changed due to weather, was relaxed, with plenty of down time for exploring and swimming, as well as enjoyable and informative tours. (Ephesus was very busy, and maybe a bit rushed, but I would guess that's always the case).
Only slight quibble was the amount of machinery noise in our cabin when the ship was entering harbour, usually in the early morning. We were towards the stern on the lower deck, I don't think other cabins were as affected.
We'd recommend the company and the cruise.
22 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed your cabin, the excellent food, and the helpfulness of our crew. It’s also great to know that the relaxed itinerary, down time, and informative tours made your trip memorable.
We appreciate your feedback regarding the machinery noise near the stern and will share this with our operations team for consideration in future planning.
Thank you again for recommending both our company and the cruise. We hope toy welcome you onboard again.
Kind regards,
Raychell
Customer Experience Team
Travel disappointment
The itinerary was great and the other passengers were friendly and great fun. However the travel arrangements were horrendous. The pre cruise departure place and times were changed after we had paid and so we had to book an overnight hotel at Heathrow at (exorbitant prices) and check in at the ridiculous time of 4.30 am. Due to stopovers the travel from Heathrow to Zagreb took 10 hours for what we understand is about a 2 hour direct flight from our local airport (Luton). We arrived exhausted and, not a little, angry, and too tired to enjoy our first evening on board. The return travel home was only marginally better.
we were
14 October 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the itinerary and found your fellow passengers friendly and fun.
We are very sorry to hear that the travel arrangements caused such frustration and exhaustion. While airline schedules and routing are outside of our control, we fully understand how disruptive this can be and how it impacted the start of your cruise. Your comments regarding pre-cruise timings and stopovers are very valuable, and we will share them with our operations team to help us improve future arrangements where possible.
If you’d like to provide further details or discuss this experience, please feel free to contact our team at Info@aptouring.co.uk
We truly appreciate you taking the time to share your thoughts and hope we may have the opportunity to welcome you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Noisey Aussies…
The trip was 80% full of very noisey Australians who came into dinner in the same sweaty clothes that they had been wearing all day. The acoustics in the dinning room because of the low ceiling was so bad that we had to shout to have a conversation. Being a vegetarian , the food was appaling concidering the cost of the cruise. There was a bar b q day with nothing but meat and when asked the head waiter just shrugged. We wont be using Travelmarvel again.
15 September 2025
Reply from Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your feedback. We’re very sorry to hear that aspects of your cruise fell below expectations, particularly the dining-room noise levels, fellow guest behaviour, and the quality and availability of vegetarian options. This is not the standard we aim to deliver, and we fully understand your disappointment.
Your comments on the dining-room acoustics and on-board atmosphere are especially helpful, as they allow us to review how these environments are managed on future sailings. We are equally concerned to hear that your vegetarian meals did not meet the standard you expected, and that the BBQ offering lacked appropriate alternatives. This should not have happened, and we appreciate you bringing it to our attention.
We’d really value the opportunity to look into your experience in more detail. If you would be willing, please email us at Info@aptouring.co.uk with your booking reference and any further information. This will allow our Customer Relations team to investigate fully and ensure your feedback is actioned by the relevant on-board and operations teams.
Thank you again for your honesty, it helps us improve the experience for all future guests.
Kind regards,
Raychell
Customer Experience Team
Reply from Travelmarvel Premium Cruise and Tours
Thank you for your review. We are pleased that the high level of service we strive to provide on all cruises and tours shone through in your experience with us and look forward to welcoming you back soon.
Kind regards,
Gemma
Customer Experience Team
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