Travelone Reviews 

Excellent assistance from Travel one from Paul over the telephone rebooked holiday no admin fee got through straight away as I have heard so many stories of others being unable to contact holiday firms in this Crisis Book with confidence of service

Wonderful week in Lanzarote with TO and would highly recommend them. It was my first time travelling with the company and to the destination and it lived up to my expectations. Friendly hotel staffs, clean hotel, good food, great location. I couldn't ask for more.
I would recommend TO to single travellers.

I recommend Travel one ,because trust them very much .

I have used TravelOne many times in the last twenty years, and been very impressed with every aspect of the holidays I have enjoyed with them. They are members of ATOL, and as professional as one would expect from any holiday company. The reps are as helpful and caring as one would wish. Accommodation at resorts is as stated in the brochure; over the years the company has refined their holidays wherever possible as a result of feedback from customers. I look forward to travelling with them again.

I have used this company for almost a decade and have always found them to be one of the best priced and helpful at all times. Some resorts have been better than others and same goes for the hotels they choose but you would expect that with any company. There is always a rep at the resort to call on in an emergency, I had to email once about a particularly lousy room I was given and they had me moved the next day.

MOST AWFUL EXPERIENCE - DO NOT USE THIS COMPANY. EXPLOITING OLDER SINGLE TRAVELLERS. Do not use this organisation for your holiday. My holiday in Kefalonia was mis-advertised as being a location for rest and relaxation. I had airplanes landing hourly at tree top height and when I emailed the company to advise my disappointment, they disputed my comment. Aviation fuel hangs in the air all day every day offering high levels of air pollution - free additional extra for a holiday! The local rep advised no-one fro TO had ever visited the resort and could not know. They also tried to send us to an awful restaurant (again mis-advertised) that the local rep agreed to change back to the advertised restaurant for the week. Beware anyone who goes in the future as you may get the awful alternative without being warned by TO. The owners of the hotel were aggressive and rude more concerned with euros than people. One to avoid at all costs!

I booked with Travelone who in their marketing claim best value for "like for like" singles holidays, comparing themselves with Solos and Just You (I have travelled with both of these companies and had excellent holidays and customer service). When I arrived in Crete I was informed I was the only one on the holiday-by the rep who met me at the airport. After two days of emailing Travelone I wss finally put in touch with two other guests who had already spent a week in the resort and had consequently been on any trips. We met at tea time only. Consequently i was on my own for the majority of the holiday and had to fund trips as a single traveller. When i complained to Travelone, their get out clauses were..."groups can be any size from the very small to very large" and " we would only ask for people to meet up at dinner" and "trips dont need to be organised by Travelone and therefore people should join any trip including those with other nationalities". I had not said I did not wish to travel with other nationalities so this was an insult. What I was arguing was that the website claims "optional excursions" as if Travelone organises them. I believe my holiday was mis sold. I would never travel with them again. They are atrocious

It's taken a month for TO to even reply to my review. Contrary to what was stated I DID contact customer service, I called my first day in Crete!! But it seems to be a one man band so you don't get very far.
I didn't even mention in my original review the reception we got at the hotel, where a really obnoxious man was demanding hotel vouchers which I knew nothing about as TO didn't give us any. All this at 3am local time.

Over priced and poor customer service
This company is not a member of ABTA so there is no guarantee of quality. 'Customer service' department do not care, the only way to resolve issues is through the small claims court.
Brochure descriptions are inaccurate, the company uses hotels away from major resorts or past their best and charges a hefty price.
Check independent reviews of hotels and the cost of booking the hotel directly to have an idea of what is being offered.

Excellent service.