Perk Reviews 679

Recently, I embarked on a delightful family journey with the exceptional services of TravelPerk. From start to finish, they handled every detail seamlessly, crafting a personalized itinerary tailored perfectly to our preferences. Their responsiveness was impressive, ensuring our trip was smooth and stress-free. It was a truly effortless and enjoyable travel experience!

Agent was attentive, worked to solve my issue and ensured my trip was booked correctly.

Anyone can make mistakes, it's how you handle them that makes service good or bad. I recently had a problem with a ticket booked through travelperk for a business trip, the luggage allowance was different on the app than on the actual airline ticket. I called them, they immediately verified the information, agreed that it was their mistake and they refunded me for the full price of the extra luggage fee. The experience was very smooth and professional. THIS is what makes service great.

I always receive a prompt response and the agents go beyond to try to give the best solution

The booking and the entire process was quick and easy

Needed asap assistance, fixed quick and in a professional way.

This company is super fast in booking my trips and always helpful. It is great to be able to find the needed flight or hotels on short notice and that is what this company did for me on several occasions.

I found it easy to work out travel plans and stay updated. Travel was easy especially the vouchers for Lyft. I had never used a Lyft before when I traveled.

Great tool for business travel
Easy and intuitive process to book a trip.
Would like to find more hotel options and the possibility to make air ticket refunds for special reasons (strike)

very responsive customer service and intuitive platform! Perfect for easy travel management!

They made booking work travel easy and seamless! Very clear and thorough throughout

The ease of booking and the layout of the site make it a pleasure to use.

I was trying to return home to the States and the booking had an issue where the ticket and booking were no longer linked/associated with each other, so the airport check in desk cannot check me in even though they can see that I have a booking. There were 3 other passengers on the same flight with the exact same issue and they resolved it by calling their booking agencies/ airlines.
When I called TravelPerk, it took them 1.5 hour to return my first call after I called in 2 more times for update. At this point, I already missed my flight and all the international connections.

Then I asked if they have actually contacted American Airline yet (it’s operated by another airline but sold by AA) they proceeded to say that AA customer service was closed… I told them that I JUST got off the phone with AA so I know they were not closed. I even gave them the AA number that I used to call.

TravelPerk called me back 30 minutes later, “We have been on hold with AA for over an hour and they did not pick up.”
Meanwhile, I actually called AA again in that 30 min window and got another agent to start rebooking me. I merged the two calls and told the TravelPerk agent that AA picked up my call within a minute and is on the line with them. The TravelPerk agent panicked, rambled and said something like “I’ll report this bug back to the product team.”

This is an extremely disappointing experience coming from a company claiming to provide a 7 star customer service. I would have given zero star for this experience if I could. It’s fine if you cannot figure out the root cause but please, at least don’t treat your customers like they are clueless and lie.

After an issue with a reservation during my US trip the client support did a fantastic job in order to fix it with the hotel.
Thanks

Great service and very professional staff.

uncomplicated and efficient booking. Even flight check in was handled by TravelPerk while I was running from meeting to meeting.

I use TP for all my air travel, both business and private, which is extensive. Simply put, I cannot imagine going on the road without them. Whenever I need to change or cancel, they are available and help me out. They are not a BOT, but real people who are knowledgeable and empathetic to my needs. TP is the closest you can get to making travel less of a pain.

This is a great service for employees. I don't have to worry about paying for my journeys and stays for work, then having to submit receipts and wait for reimbursement. I plan my journey, submit for approval, and everything is managed from there. Tickets and reservations emailed directly to me. Couldn't be simpler.

Great support from a very experienced team, no matter what time or day.

The surface is user friendly and easy to understand.
I had to use the customer service several times and is was always a pleasure.