Made promises they didn't keep and refused to refund after I never stayed at the property
Booked thru a 3rd party, which was travel price drops.com, the garbage site where they assured me I could check in at 3-4am. I made the reservation at 2:15am for the same day. Once arriving at the property, and after prepaying $148 for only 1 night stay, they would not allow us to check in early, although that's the ONLY reason I agreed to pay that high amount. I actually never got to stay in the room whatsoever. But you still refuse to issue me a refund on a room I never actually stayed in. I've called every party involved, the hotel, the 3rd party booking agency and even choice hotel corporate office. Where ever single person I spoke with basically tells me "so what u didn't stay in the room at all, we are gonna keep your $148 anyway". So very unhappy with all parties involved. I assure u, I will NEVER stay at this econo lodge nor a choice hotel ever again. And I will spread the word at how unprofessional and unwilling to work with me when I was only trying to have a place to sleep in an urgent situation at 2-3am. I actually was under the impression I was being charged for 2 nights, one of which was basically almost over. If I had known the real situation, I would have never booked or prepaid at that price. The staff at the facility was rude and unfriendly and very unprofessional, on top of the extremely high price for a hotel that sure is nowhere near worth it. I could have stayed at a high end hotel with prices like that. I do not recommend using this hotel. In my eyes I have been scammed out of $148 and every person I speak with about it just says "sorry for your inconvenience" and each party just points fingers at each other. Upset and irate that I paid for a room I never stepped foot in, much less slept in. I suggest finding a different hotel to give your money to and stay in. Cause if u have any issues, they don't care at all and will not make it right. I would give -1 star review if it was an option. And train your staff to treat customers better. I would still like a refund, but that has proven to be impossible. What a joke.
18 January 2023
Unprompted review