If I could give this company a zero star I would, I believe they are no longer operating. Really sad to hear of many people's experience especially after mine. This company and everyone who worked wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very impressed from start to finish. The booking process was simple. When we arrived at the Asda Car park testing station, the woman was polite and helpful. We completed the test and received our re... See more
Company replied
Took a drop in fit to fly PCR test for our trip with British Airways to Dubai. Test was taken at local Bristol travel agency at 14:25, with results emailed by 05:25 the following morning. I u... See more
Company replied
I required fit to fly PCR test for my daughter I book for Asda Cardiff. I did not receive confirmation e mail but when I emailed covid19administration email address at eurofins.co.uk they quickly... See more
Company replied
Company details
About Eurofins - The Travel Testing Company
Written by the company
Eurofins COVID-19 Travel Testing
We provide Covid testing services through a network of testing stations located across the UK, including drive-through, sampling stations and home testing options to meet the needs of our customers.
Travelling internationally? Be sure you have the tests you need to get where you are going and your tests booked for when you return.
Ways To Test
PCR Testing
Antigen Testing
Home/Postal Testing
Drive Through
Sampling Station
Leaving the UK?
Returning to the UK from a non-red list country?
Contact info
United Kingdom
- traveltesting.eurofins.co.uk
4.0
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable
I did not find easily the place in a car park in Croydon. Although the gentleman who picked the sample was friendly and I go the results in the next morning. Really reliable and I do advise this service.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello,
We are sorry the signage was not the best at the Croydon site, this will be fed back to management. It is great to hear that you found the staff friendly and had a quick turnaround on your results.
Kind Regards,
Sandra at Eurofins.
Apps very easy access rescheduled my…
Apps very easy access rescheduled my test within couples of seconds, I have been booked a normal Fit to fly PCR test, I get my result within 4 hours,
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello,
Thank you for taking time to leave us feedback of your recent experience with Eurofins.
We are pleased to hear that you found it all straightforward and had a quick turnaround on your results.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - The Travel Testing Company
Good afternoon
We are grateful for your review, thank you so much for taking the time out of your day to leave one.
I'm really happy to hear that you found our service easy to deal with and that the services we offer are good value for money.
Kind regards
Jane at Eurofins
Reply from Eurofins - The Travel Testing Company
Hello Catherine
Thank you for the 5-star review. We’re delighted to read your positive comments about our testing service, and we are glad that you had a pleasant experience.
Kind regards
Jane at Eurofins
Bad experience
I'm sorry this is such a un professional people no one help you wrong test for travelers my one friend miss his flight because of you guys he lost one day hotel and paid extra monet too book next day flight and he paid another pcr aswell soo I'm not happy you are services sorry
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello,
Thank you for your review. Please ask your friend to contact us via our webpage to discuss this further.
https://www.traveltesting.eurofins.co.uk/contact
Kind Regards,
Sandra at Eurofins
Beware the Cancellation Fees
I didn't need the Fit-2-Fly PCR test appointment I'd booked as the rules changed so requested to cancel it. Eurofins charge a £15 cancellation fee, even when I'm still within the 14 day distance selling right-to-refund time frame and when no physical test has been sent to me as it was an in-person appointment I cancelled. In future I'll check the cancellation terms more carefully before choosing a test provider - but it won't be Eurofins.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Andrew,
Thank you for your review.
I am very sorry to hear you are unsatisfied with the service provided, I will feed your comments back to the relevant department.
It is the customers responsibility to ensure they are reading the Terms & conditions before purchasing the kit to avoid situations like this from happening.
If you wish to discuss this matter with a member of our team, please contact us via the link below & a member of my team will be in touch as soon as possible https://www.traveltesting.eurofins.co.uk/contact.
Kind Regards,
Kaylee at Eurofins
An excellent service, Thank you.
An excellent service, drive through was in and out in n time and the staff were extremely helpful.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Annie
Thank you very much for your review. It’s great to read the feedback from our customers. We hope to be part of your future travel plans.
Kind regards
Jane at Eurofins
Responsive service
Efficient and responsive customer service - I got emailed to notify me that the testing site was closing earlier than the time slot I booked, and managed to rebook it by just emailing in. I even called on the day to reschedule and they were very flexible about it.
-1 star for wrong timings on the booking website, and the testing centre at Wembley clearly not setup for scale - I was expecting e.g. one way system, donning and doffing areas for staff to minimise cross contamination from personal items and customers (always assuming that they might test positive).
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello,
Thank you for your review. We appreciate your suggestions and will feed these back to our team.
Kind Regards,
Sandra at Eurofins.
Reply from Eurofins - The Travel Testing Company
Hello Paul
Thank you for the 5-star review. We’re delighted to read your positive comments about our testing service, and we are glad that you experienced professional service.
Kind regards
Jane at Eurofins
The ask adout test come in less that 12…
The ask adout test come in less that 12 hours, happy Days
2 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon
Thank you for taking the time to share your feedback with us.
I’m thrilled that you were happy with the turnaround time of our testing services.
Kind regards
Jane at Eurofins
efficient service
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Muhammad
Thank you for your 5star review.
We appreciate your business and look forward to supporting your travel plans again.
Kind regards
Jane at Eurofins
Testing Site at Cheltenham Closing
Due to the testing site at Cheltenham closing we have had to change the order to home testing kits however we've still only received one of the two testing kits ordered and are still waiting for the Home testing kit for Booking Reference Number: EUROF1269991 which is need by 6 February despite numerous unhelpful phone calls.
We found the Sample Site at Cheltenham very efficient when we used it in December so its a shame it is closing albeit I do understand the changes in the Covid Testing policy has brought this about.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Good Russell,
Thank you for your review. We apologise for any issues that you had with your Test kit arriving I will look into this and email you directly.
Kind regards,
Pauline at Eurofins
Easy to use service
Easy to use service, sampling station local, friendly service. PCR results back within 12 hours. Stress free travel!
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Claire
We love to hear customers feedback and I’m delighted you had such a positive experience from start to finish.
Kind regards
Jane at Eurofins
I received an incorrect PCR Results…
I received an incorrect PCR Results Certificate which included dates from a previous test, had I not noticed this error I would have been refused access to my flight at significant cost
2 February 2022
Reply from Eurofins - The Travel Testing Company
Good
Thank you for your review. We apologise for any issues that you had with your results. I hope this was rectified for you by our customer service team. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Exceptional service from start to…
Exceptional service from start to finish. Eurofins staff go out of their way to ensure that the process is trouble-free. Results received 15 hours after putting the test sample in the drop off box.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Christine
We are grateful for your review, thank you so much for taking the time out of your day to leave one.
I'm really happy to hear that you found our service easy to deal with.
Kind regards
Jane at Eurofins
Mixed experience
Plus points - the operation based from Ashford Asda car park worked very well and the person running it was friendly and effecient. The results came back in the expected time frame.
Minus points - customer service was non-existent. The help line took 40 minutes to respond and directed me to an email enquiry form. I never received a response from my email enquiry. The computer app was unstable and on one occasion took my payment without completing the appointment booking.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Gareth,
Thank you for your review.
We are so pleased to hear you appreciate the service provided by our staff at the Ashford site, I will certainly feed your comments back to them & I am pleased you received a fast turnaround time.
I have reached out to you via email regarding the issues you had, please refer to that for my response.
Take Care,
Kaylee at Eurofins
Poor Experience, Not Very Professional
London Heathrow Drive-Through - Terminal 4, Southern Perimeter Road
What a Heath-Robinson operation! The site is a coned-off back area of a car park with a tatty looking hut for the security staff to shelter in. I had booked a drive-through LFT, yet when I arrived a friendly enough girl in a high-vis simply thrust a single-pack test kit at me (the same brand as the NHS dish out), and said you can do it here or take it home if you want. You are then expected to read all the instructions, do the test yourself, upload the results yourself (you're stuffed if you don't have a smart phone), and then wait for the response. What's the point of booking a drive-through test if you have to do it all yourself?
It might be cheap, but it seems you get what you pay for, and honestly, I'd rather pay just a little bit more for one of the other sites at LHR that operate in a much more professional manner.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Hello Adrian,
Thank you for your review.
We are so sorry to hear you are unsatisfied with the service provided, I will certainly feed this back to the relevant department.
As stated on our website under fit to fly's Drive through, 'the self-sample is taken onsite' meaning we would not read out instructions to you or register the kit. The swab is self administered . It is the customers responsibility to ensure they are reading this information before booking.
Kind Regards,
Kaylee at Eurofins
Very quick and efficient.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for taking the time to leave a review
We love to hear customers feedback and I’m delighted you had such a positive experience from start to finish.
Kind regards
Jane at Eurofins
I did not get the results of my test
I did not even get the results of my test and had to pay another test to be able to travel the day of Christmas! I want to be reimbursed.
2 February 2022
Reply from Eurofins - The Travel Testing Company
Good Morning Marine,
Thank you for your review. We apologise for any issues that you had with your results. I have emailed you directly, I looked into your account and can see that you had difficulty registering the test kit as it came up (already registered). I can only process the test refund but If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.