Quick, easy, no silly refreshing of prices.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
Company replied
Company details
- #42 of 46 best companies in Flights search site
- #21 of 23 best companies in Hotel
- #17 of 20 best companies in Car park
- #145 of 150 best companies in Tour operator
- #196 of 208 best companies in Travel agent
- #93 of 103 best companies in Travel deals
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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quick service and clear instructions
18 April 2026
Reply from TravelUp
Good morning, Mrs. Alice Matimba,
Thank you very much for your 5-star review.
We’re delighted to hear that you experienced quick service and found the instructions clear. Providing a smooth and easy process for our customers is very important to us, so it’s great to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Hey scammers
Hey scammers
You can send long replies on here but cannot reply to any emails I have sent on official channels regarding my refund. No contact via email or call for over 2 months and I’m still waiting my refund of just under £4000 . Money you took within minutes and not refunding back . FYI having spoken to the airline directly , they refund form there side is done , it’s you you not communicating or refunding customers now!!!
And since you asked here is my booking reference number - 3873300 and Your Booking No TH3400718.
You must know why there are two !!
16 April 2026
Unprompted review
Reply from TravelUp
Good morning.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you.
We would like to sincerely apologise for any delay in responding to your query. We completely understand how important timely assistance is, especially when travel plans are affected. Please rest assured that no customer is being ignored.
Due to the ongoing situation in the Middle East, we have experienced an exceptionally high volume of urgent requests relating to flight disruptions, cancellations, and schedule changes. This has placed significant pressure on our customer service teams and has unfortunately led to longer response times than usual as we work through all cases as quickly as possible.
We also want to reassure you that we are a fully legitimate travel company, working closely with airlines and suppliers to support all affected customers and resolve outstanding issues.
Your case has been highlighted and escalated to our team for review, and we will ensure it is investigated as a priority. We sincerely apologise for the inconvenience and frustration caused and appreciate your patience during this very busy period.
Once again, thank you for your feedback, and we are sorry that your experience has not met expectations.
Regards,
TravelUp
Reply from TravelUp
Good morning, Jiban Bajracharya,
Thank you very much for your 5-star review.
We’re delighted to hear that you found our service easy to use and straightforward. It’s also wonderful to know you plan to use us again—that means a lot to our team.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Regards,
TravelUp
There were many different options given…
There were many different options given to make my decision a lot easier, thanks.
18 April 2026
Reply from TravelUp
Good morning, Sydney Quartey,
Thank you very much for your 5-star review.
We’re delighted to hear that the range of options we provided made your decision easier. Helping our customers compare choices and find the right travel solution is something we always aim to do.
We truly appreciate your kind feedback and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Very poor experience with TravelUp
Very poor experience with TravelUp. I paid for a return ticket, but only a one-way ticket was actually booked. There was no clear communication, and customer support was practically non-existent—no replies to calls or emails.
After chasing them, they claimed the return flight was “cancelled” and said the refund would take 5–6 weeks, which is unacceptable for an error on their side.
I would strongly advise others to avoid this platform and always verify bookings directly with the airline.
1 April 2026
Unprompted review
Reply from TravelUp
Good morning, Gul Shafae,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you.
We sincerely apologise for the concern caused regarding your return flight booking and the lack of clear communication you experienced. We understand how distressing it must have been to believe a return ticket had been booked and then later be informed otherwise.
In some cases, flight segments can be affected by airline schedule changes, availability issues, or system updates, which may result in adjustments or cancellations. However, we fully appreciate that this should always be clearly communicated and handled with much greater clarity and care. We are very sorry that this was not your experience.
We also regret the difficulty you encountered in reaching our support team. We understand how important it is to receive timely assistance, especially when there is uncertainty about your booking.
Your comments have been taken seriously and escalated for further review with the relevant teams. We would also like the opportunity to investigate your booking in detail and ensure everything is resolved correctly. Please contact us directly with your booking reference so we can assist you as a priority.
Once again, we are truly sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
One of the worst customer service…
One of the worst customer service experiences I’ve ever had.
TravelUp’s support is beyond unacceptable. You’re constantly told you’re “3rd in the queue,” yet end up waiting close to an hour every time. It feels deliberately misleading and completely disrespectful of your time.
It takes an absurd number of calls, easily 15 or more, just to get through to a human. And when you finally do, after hours wasted, they don’t help. They just brush you off with “we’ll get back to you on the ticket” and then disappear. No follow-up, no response, no accountability.
Even a simple change of date is handled poorly. You’re quoted inflated fees that make no sense, often higher than booking a brand new ticket for the same route. It feels like opportunistic pricing rather than genuine support.
The communication is terrible. The team struggles to understand basic issues, and responses feel scripted, generic, and completely disconnected from what you’re actually asking.
Email support is even worse. Messages go unanswered for days or even weeks, leaving you completely stuck with no way forward.
Overall, the entire operation feels chaotic, unprofessional, and frankly incompetent. If anything goes wrong with your booking, you’re on your own.
Avoid this company at all costs. Not recommended under any circumstances.
18 April 2026
Unprompted review
Reply from TravelUp
Good morning, Mr. Rahim,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration caused.
We completely understand how upsetting it is when you are trying to reach support and are faced with long wait times and repeated attempts to get through. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and time wasted.
We are currently experiencing a significantly higher than usual volume of enquiries, which has been further impacted by ongoing disruptions affecting travel schedules. This has unfortunately led to longer response and call waiting times than we would normally expect. However, we fully appreciate that this does not make your experience any less frustrating.
We are also very sorry to hear that you feel your queries were not properly resolved or followed up. Clear communication and reliable support are extremely important to us, and your feedback regarding responsiveness, clarity, and handling of change requests has been noted and escalated for review.
Please be assured that we are a legitimate travel company and every customer case is important to us. We are actively working through all outstanding requests and improving our service capacity to reduce delays and improve communication.
If your issue remains unresolved, we would welcome the opportunity to review it again. Please contact us directly with your booking details so we can assist you as a priority.
Once again, we are truly sorry for the inconvenience caused and thank you for your feedback.
Regards,
TravelUp
Reply from TravelUp
Good morning, Sanjai Thakur,
Thank you very much for your 5-star review.
We’re delighted to hear that you experienced amazing service and found our platform really easy to use. Providing a simple and smooth booking experience is very important to us, so it’s great to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Great packages and starightforward with…
Great packages and starightforward with no hidden charges
17 April 2026
Reply from TravelUp
Good morning, Linda,
Thank you very much for your 5-star review.
We’re delighted to hear that you were pleased with our packages and found the booking process straightforward and transparent. We always aim to provide clear pricing with no hidden charges, so it’s great to know this gave you confidence in your booking.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
A shit company
A shit company, its been 2 months trying to contact them to cancel my booking as airline was offering a refund due to cancellation, no reply on the phone calls, loads of emails sent after weeks they replied that they will refund my ticket , hence i booked another ticket and now today i got an email that they cant refund me . Such a miscommunication, irresponsible and lack of commitment.
17 April 2026
Unprompted review
Reply from TravelUp
Good morning, Mr. Humayun,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you.
We sincerely apologise for the delay in responding to your cancellation request and for any confusion caused by the communication you received. We fully understand how upsetting it is to be given differing information, especially when you are trying to make alternative travel arrangements.
We also regret the difficulty you experienced reaching our team by phone and the delays in receiving a clear response by email. This is not the level of service we aim to provide, and we are very sorry for the inconvenience caused.
We appreciate how important clear and consistent information is in situations like this, and your comments regarding communication and handling of your request have been taken seriously and escalated for review.
We would also like the opportunity to look into your case further and ensure it is fully clarified for you. Please contact us directly with your booking details so we can review this as a priority.
Once again, we are truly sorry for the frustration and inconvenience caused and thank you for your feedback.
Regards,
TravelUp
Great experience
17 April 2026
Reply from TravelUp
Good morning, Daniel,
Thank you very much for your 5-star review.
We’re delighted to hear that you had a great experience with us. Your feedback is greatly appreciated and means a lot to our team.
We look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Lack of flexibility
There are 2 of us flying, but we only need 1 checked-in bag between us. The system only allows for 0 or 2 bags, no option for 1. Likewise, some of the insurance cover schemes where we need different cover. Essentially, not flexible enough.
17 April 2026
Reply from TravelUp
Good morning, Mr. Smith,
Thank you for taking the time to share your feedback. We’re sorry to hear that the options available during your booking did not fully meet your requirements.
We understand your concern regarding baggage and insurance flexibility, particularly when travelling as a group with shared needs. We appreciate how this can feel restrictive, and we apologise for any inconvenience caused.
Some of these options are determined by the airline or third-party providers, which can limit the level of customisation available at the point of booking. However, we do appreciate your feedback that the current choices feel too rigid, and this will be shared with the relevant teams for review as part of ongoing improvements to the booking experience.
Thank you again for your comments and for bringing this to our attention. We hope to be able to offer you a more flexible experience in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning, Marie,
Thank you very much for your 5-star review.
We’re delighted to hear that you found the process very straightforward and the transaction quick. Providing a smooth and efficient booking experience is something we always aim for, so it’s great to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Regards,
TravelUp
Easy transaction
17 April 2026
Reply from TravelUp
Good evening, Mr. Withington,
Thank you for your feedback. We’re pleased to hear that you found the transaction easy.
We really appreciate you taking the time to share your experience and hope to welcome you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good evening,
Thank you for your kind feedback. We’re pleased to hear that you were happy with our service.
We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Regards,
TravelUp
No communication and ignoring my…
No communication and ignoring my emails.
My flight has been impacted by the situation in the Middle East, I’ve had no contact on the matter from Travelup and I emailed them on 28/03 and 09/04. Both of which have been ignored.
I then tried to use their ‘live chat’ function on 10/04 but it’s just a bit that goes around and around, even when you ask to speak to a human. It directed me to log a complaint which I did on 10/04 and said I would get a reply in 5 days - I didn’t.
10 April 2026
Unprompted review
Reply from TravelUp
Good evening, Liam,
Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience with us was not satisfactory.
We understand your frustration and sincerely apologise for any inconvenience caused. To ensure your query is reviewed as quickly as possible, please contact our team directly at admin@travelup.com
, where a member of our team will be able to assist you further.
Your comments are important to us and will be shared with the relevant teams as part of our ongoing efforts to improve our service.
We are truly sorry for the inconvenience you have experienced and appreciate your patience.
Regards,
TravelUp
quick and easy
17 April 2026
Reply from TravelUp
Good evening,
Thank you so much for your kind words and 5-star review. We’re delighted to hear you had such a positive experience with us.
Our team works hard to provide excellent service, so it’s incredibly rewarding to know we met your expectations. Your feedback truly means a lot and motivates us to keep delivering the best we can.
We look forward to welcoming you again soon.
Regards,
TravelUp
Reply from TravelUp
Good evening, Thanh Cong Bui,
Thank you for your 5-star review.
We’re really pleased to hear that you found the booking process easy and straightforward.
Making things simple and convenient for our customers is very important to us, so it’s great to know we’ve delivered on that for you. We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
quick and easy
17 April 2026
Reply from TravelUp
Good evening, Carina Villabroza,
Thank you so much for your kind words and 5-star review.
We’re delighted to hear you had such a positive experience with us.
Our team works hard to provide excellent service, so it’s incredibly rewarding to know we met your expectations. Your feedback truly means a lot and motivates us to keep delivering the best we can.
We look forward to welcoming you again soon.
Regards,
TravelUp
Travel up - hotel stay
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got a great deal. Hotel was stunning! Will definitely use this company again.
2 April 2026
Unprompted review
Reply from TravelUp
Good evening, Mary,
Thank you for your wonderful 5-star review.
We’re delighted to hear that your first experience with TravelUp was such a positive one, and that you were pleased with both the booking process and the great value you secured back in February. It’s fantastic to know you enjoyed your stay at the Lotte New York Palace – it truly is a stunning hotel.
We really appreciate your kind words and are so pleased everything went smoothly over the Easter break. We look forward to helping you plan your next trip very soon.
Regards,
TravelUp
Everything
17 April 2026
Reply from TravelUp
Good evening, Miss West,
Thank you for your review and for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience overall. Your comments are very important to us, and we’re always looking for ways to improve, so we also appreciate any suggestions you may have.
We hope to have the opportunity to serve you again in the future and provide an even better experience next time.
Regards,
TravelUp
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