Quick, easy, no silly refreshing of prices.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
Company replied
Company details
- #42 of 46 best companies in Flights search site
- #21 of 23 best companies in Hotel
- #17 of 20 best companies in Car park
- #145 of 150 best companies in Tour operator
- #196 of 208 best companies in Travel agent
- #93 of 103 best companies in Travel deals
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TravelUp
Good morning, Solomon,
Thank you for your 5-star review.
We’re pleased to hear that you found the booking process quick, easy, and straightforward to navigate. Making the experience fast and user-friendly is always our priority.
We appreciate your feedback and look forward to assisting you again.
Regards,
TravelUp
Process was easy.
Process was easy.
still had some doubt as using for 1st time. but everything was smooth and good.
16 April 2026
Reply from TravelUp
Good morning, Irishah Mohd Idzham,
Thank you for your 5-star review.
We’re glad to hear that you found the process easy and that everything went smoothly, especially on your first time using our service. It’s completely natural to have some initial doubts, and we’re pleased we could provide a positive experience.
We appreciate your feedback and hope to assist you again in the future.
Regards,
TravelUp
Went smoothly and easy
16 April 2026
Reply from TravelUp
Good morning, Salissou Mahamane,
Thank you for your 5-star review.
We’re pleased to hear that everything went smoothly and was easy for you. Providing a simple and hassle-free experience is always our goal.
We appreciate your feedback and look forward to serving you again.
Regards,
TravelUp
Good service
15 April 2026
Reply from TravelUp
Good evening, Fari,
Thank you for your 5-star review.
We’re pleased to hear you found our service to be good. Providing a reliable and positive experience is very important to us, so your feedback is greatly appreciated.
We look forward to assisting you again in the future.
Regards,
TravelUp
Smooth & Quick
15 April 2026
Reply from TravelUp
Good evening, Olukemi Anne Olayemi,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re pleased to hear that you found the process smooth and quick. Providing an efficient and hassle-free experience is very important to us, and it’s great to know we delivered on that.
We appreciate your support and hope to have the opportunity to serve you again in the future.
Regards,
TravelUp
Unreliable, lack of after sales service
I missed my outbound flight and they cancel my return without question or notification.
The messenger, Facebook and insta services are useless, no answer at all.
The phone service I have been over an hour waiting for the second time, the first time they hanged out on my before answer.
No customer service at at all
15 April 2026
Unprompted review
Reply from TravelUp
Good evening,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your booking and the difficulties you had contacting our support team.
We understand how frustrating and stressful it must have been to miss your outbound flight and then find that your return flight had been cancelled without clear communication. We also sincerely apologise for the lack of response across our messaging channels and the long wait times on the phone, including the call being disconnected. This is clearly not the level of service we aim to provide.
Your experience falls far short of our usual standards, and we take your concerns very seriously. We will be sharing your feedback with the relevant teams to investigate what went wrong and to improve both our communication processes and customer support availability.
We are truly sorry for the inconvenience and disappointment caused, and we appreciate you bringing this to our attention.
Regards,
TravelUp
Waiting 10+ weeks for a refund for…
Waiting 10+ weeks for a refund for cancelled flights and impossible to contact!
DO NOT USE
11 March 2026
Unprompted review
Reply from TravelUp
Good evening, Sara,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay you have experienced in receiving your refund and the difficulty you have had in contacting us.
We fully understand how frustrating and concerning it must be to wait this long, particularly after your flights were cancelled. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and lack of communication you have encountered.
Your comments will be escalated to our relevant team for urgent review so your refund case can be located and followed up as a priority. We also regret the difficulties you experienced when trying to reach us and are actively working to improve response times across all support channels.
We are truly sorry for the distress and inconvenience caused and appreciate you bringing this to our attention.
Regards,
TravelUp
Still no contact or Refund - AVOID
Still no contact or Refund. Refund requested 02/03. Flight was on 28/02 so one of the FIRST to be cancelled and refunded by the airline due to the Middle East conflict. Yet we have heard nothing but generic emails. That’s 2.5 months they’ve held our money.
Please avoid this company. Whatever you do. You’ll notice the positive reviews have all been INVITED.
28 February 2026
Unprompted review
Reply from TravelUp
Good evening, Adam,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay you have experienced with your refund and the lack of clear communication since your request in March.
We fully understand how frustrating and concerning it must be to wait this long, particularly given that your flight was one of the earlier cancellations. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and uncertainty this has caused.
We also regret that our communication has not met your expectations and that you have only received generic updates. Your comments will be escalated to our relevant team for urgent review so your case can be located and progressed as a priority.
We are truly sorry for the distress this situation has caused and appreciate you bringing it to our attention.
Regards,
TravelUp
Nightmare company
Nightmare company. Our flights with Qatar to Bangkok were cancelled, and they tried to re-book us on other Qatar flights despite a ban on Non-Essential Travel by the FCO. They refused to re-book us on another airline via another route, which they are required to do.
15 April 2026
Unprompted review
Reply from TravelUp
Good evening, David,
Thank you for taking the time to share your feedback. We are very sorry to hear about the disruption to your travel plans and the difficulties you experienced while trying to resolve your booking.
We fully understand how frustrating and concerning this situation must have been, particularly given the cancellation of your original flights and your concerns regarding travel guidance at the time. We are also sorry to hear that the alternative options provided did not meet your expectations.
We appreciate your feedback regarding the rebooking options and your experience with our customer service team. This will be escalated to the relevant department for review so we can investigate what happened and ensure our handling of disrupted bookings is improved.
We are truly sorry for the inconvenience and disappointment caused.
Regards,
TravelUp
Non Existent Customer Service Still Owed £2k
EDIT TO REVIEW : (Travel Up Can Respond And Apologise Publicly Within 48 hours Of Receiving A One Star Review, However They Have Not Responded To One Email / Call / Online Form For Two Months. (And I Still Don't Have A Refund For 3 Cancelled Flights Or Any Idea When I May Get It)
I Have always given great prices on flights. However as soon as there is any sort of problem they are completely and utterly useless. Had an issue with one flight that was not delivered as the class advertised and they were unable to do anything. Recently an Etihad flight for 3 people was cancelled and they were impossible to reach / email / online form and phone utterly useless. I have not been owed over £2,000 for 6 weeks. Emails are not replied to, I was called 40 in a queue for over 3 hours at least 3 times .. their online form is useless to. As soon as they have your money they could not care less about you. Disgusting Customer Service.
6 March 2026
Unprompted review
Reply from TravelUp
Good evening, Mr. Doyle,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced when trying to resolve issues with your bookings and the delay in receiving your refund.
We fully understand how frustrating and disappointing this must be, particularly given the significant amount involved and the length of time you have been waiting. We also sincerely apologise for the poor communication you have encountered, including unanswered emails, long call queues, and issues with our online contact forms. This is not the level of service we aim to provide.
We appreciate your comments regarding both your recent cancelled flight and your previous experience where the class of service did not meet expectations. These concerns are taken seriously and will be escalated to the relevant teams for review.
We are truly sorry for the inconvenience and frustration caused and understand your dissatisfaction with how your case has been handled so far.
Regards,
TravelUp
Reply from TravelUp
Good evening,
Thank you for your 5-star review.
We’re delighted to hear that your experience was quick and easy to use. Making things simple and efficient for our customers is always a top priority, so it’s great to know we delivered.
We really appreciate your feedback and look forward to assisting you again soon.
Regards,
TravelUp
Reply from TravelUp
Good evening, Yafei Pei,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us did not fully meet your expectations.
We always aim to provide a high standard of service, so it’s disappointing to learn that we fell short on this occasion. Your comments are important to us, and we will be reviewing them with our team to identify where improvements can be made.
If there is anything specific you would like to discuss further, please feel free to contact us directly — we would appreciate the opportunity to understand more and hopefully make things right.
We hope we can welcome you again in the future and provide a better experience.
Regards,
TravelUp
I am a returning customer of…
I am a returning customer of TravelUp.The service is seamless so I will always recommed the service.
15 April 2026
Reply from TravelUp
Good morning, Ms. Akande,
Thank you for your 5-star review and for being a returning customer. We’re delighted to hear that you find our service seamless and that you would recommend us.
Your continued trust and support mean a great deal to us, and we look forward to assisting you again in the future.
Regards,
TravelUp
Better price than airline direct
15 April 2026
Reply from TravelUp
Good morning, Beverley,
Thank you for your 5-star review.
We’re pleased to hear that you found our pricing better than booking directly with the airline. It’s great to know you had a positive experience with us.
We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good morning, Mr. Khan,
Thank you for your 5-star review.
We’re delighted to hear that you found the experience easy and simple, and that you were truly impressed with our service.
We really appreciate your kind feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Fine so far......
(This is a real review by a human being) Everything was fine but nothing is perfect :-). Used these people many times without a problem. Probably the best of 'the bunch'. Recommended
15 April 2026
Reply from TravelUp
Good evening, Marina Angana Mendoza,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re really pleased to hear that you’ve used our service many times without any issues and consider us one of the best of the bunch. Your continued trust and recommendation mean a great deal to us.
We also appreciate your honest note that nothing is perfect — we’re always looking for ways to improve, and feedback like yours helps us do exactly that.
We look forward to serving you again in the future.
Regards,
TravelUp
Do not book with Travel Up
I say this as a very experienced traveller but while Travel Ups prices may be competitive their customer service is the worst i have ever delt with. They do not get back to emails quickly and when they do a very vague answer that does not answer your question is provided. It is also proven extremely difficult to get in touch with anyone on the phone with their system saying your wait time will be 1 minute for what was almost an hour. When i eventually got through to cancel my flight, they have not even been able to offer me back the taxes, which you are legally entitled to. Overall do not book flights with TravelUp.
15 April 2026
Unprompted review
Reply from TravelUp
Good evening, Ms. Wilson,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration you have encountered when trying to contact us and resolve your booking.
We fully understand how disappointing it must be to experience delays in email responses, difficulty reaching our phone lines, and receiving answers that you felt did not fully address your questions. This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We are also sorry to hear about your concerns regarding the refund of taxes following your cancellation. We appreciate how important clarity and transparency are in these situations, and your comments will be reviewed by our team to ensure this is handled correctly and communicated more clearly going forward.
Your feedback regarding wait times and communication quality has been noted and will be escalated internally as part of our ongoing service improvements.
We are truly sorry for the frustration and disappointment you have experienced and appreciate you bringing this to our attention.
Regards,
TravelUp
Reply from TravelUp
Good morning, Nusrat Parveen,
Thank you for your 5-star review and for your continued trust in our service. We’re delighted to hear that you consistently have an excellent experience when booking with us.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Regards,
TravelUp
Good and semless process
15 April 2026
Reply from TravelUp
Good evening, Jeyanthan,
Thank you for your 4-star review and for taking the time to share your feedback.
We’re pleased to hear that you found the process good and seamless. Providing a smooth and straightforward experience is very important to us, and it’s great to know we delivered that for you.
We appreciate your support and look forward to assisting you again in the future.
Regards,
TravelUp
Impossible to contact
Booked flights for Etihad through them. Tried to contact them to make sure flights were going ahead as I couldn’t see them through my Manage Booking section on Etihad website. Chatbot said it couldn’t confirm the flights and that I had to send an email. Sent an email to the address it gave me but the email bounced back as undelivered. Submitted a refund request, only to find out that it takes two months for a refund to process. Impossible to contact, they provide very little information/updates and are very slow to respond. Book directly through airline for a better experience
15 April 2026
Unprompted review
Reply from TravelUp
Good evening, Mr. Hilton,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced when trying to confirm your booking and contact us for support.
We understand how concerning it must have been not being able to view your flights on the airline’s manage booking system and then encountering issues with our chatbot and email contact details. This is not the experience we aim to provide, and we sincerely apologise for the confusion and inconvenience caused.
We are also sorry to hear about the frustration regarding the refund timeframe and the delays in communication. We appreciate how important clear information and timely updates are, especially when dealing with travel arrangements and refunds, and your comments will be reviewed by our team to help improve these areas.
We regret that your experience has left you feeling this way and appreciate you bringing these issues to our attention.
Regards,
TravelUp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.