Disappointed with Travel Weekly’s…
Disappointed with Travel Weekly’s Conduct and Leadership
My recent dealings with Travel Weekly have left me deeply disappointed — not only because of the poor service but also because of the unprofessional attitude displayed by individuals in leadership positions, including Kim, Andy, and even the Group CEO.
Despite numerous opportunities to resolve matters fairly and professionally, their approach has been dismissive, unhelpful, and at times, completely lacking accountability. For an organization that positions itself as a respected name in the travel industry, this level of disregard for professionalism and basic customer respect is unacceptable.
It’s incredibly disheartening to see a company with such visibility operate with so little concern for integrity or the satisfaction of those they interact with. Communication has been inconsistent, responses have lacked transparency, and there’s been no genuine attempt to make things right.
I expected much better from Travel Weekly, especially from senior management who should be setting the standard for how business is conducted. Unfortunately, this experience has completely eroded my trust in their brand.
Unless significant changes are made — starting with leadership accountability and better customer communication — I cannot recommend Travel Weekly to anyone in the industry.