TravX Reviews 

Terrible company, lowly liars you took my money and delivered nothing I paid you 89 pounds and you will be fixed one day, damn you with 89 pounds only to buy candles, damn you, you only sell crappy Chinese rubbish!

Do Not BUY! Miss leading information! Tried returning which costed over $60 back to china, to have it returned to me as it wasn’t claimed. The biggest waste of money and stress for a dryer that I can’t use. Communication with the company is useless and unhelpful.

Edit:
Their response is very wishy washy “following company policy”. They emailed me to say that they have warehouses all over the world, but my particular shipment was from China, and so that is where I have to return it to. Absolute con!

21/11 update: the item has been returned to me 4 months later as it was “refused”. This has been extremely stressful and I am annoyed that this company is getting away with this.

Avoid like the plague.

Product is extremely poor quality and you have to pay a very high fee to ship to China (£31 in UK). I wish I had read these reviews before purchasing.

Considering the website is TravX.UK (and it came from The Netherlands), I would not expect the return to be China. Very misleading when they lure you in by saying you can return the product if you're not happy with it etc...

I cannot mention anything about the product that I ordered on the 23rd of July, as I have not received it yet, and I get told I cannot cancel or get refunded until the item arrives, which o don't know if or when that will be, as I have no tracking details, appalling delivery time.

Claiming to have "thousands of happy customers", when most positive reviews are fake. Just go on their social medias too, you see the same 3 "people" writing positive things on their posts.

The product feels cheap and makes loud noises. Oh, and it gets super hot way too fast.

Want to return it? Well, pay 50EUR yourself to send it back to CHINA.

Absolute joke of a company

If you want to return the product, expect to pay a huge shipping fee to China.
You read that correctly, when returning it, you get an email with an address to china- meaning its gonna cost you alot to send it back + you will have to wait for weeks to get your money back. the product itself is not worth half it's price. stay away from this garbage company

Waiting for a reply I have a dryer that was ok for 8 months now stated making a funny noise and smoked and got hot. They want a video but I'm
Too scared to turn it on hoping a replacement will be sent out

Dear travX

I'm not satisfied with this product as I had mentioned in previous review and I had tried to make curl but it didn't last long only few hours even I had used hair spray.

Received the product but when I try it , it was so noisy like a normal hair dryer and it didn't work very well for curl, I was try to request return and return within a week but I have to pay for shipping fee ( it have to ship to China not Australia)
I thought the product was sent from Australia...
So I need to pay for the shipping fee and send it back to China, how long will it arrive and how long can I receive my refund, if I pay for shipping fee from NZ to China the cost is half of the price that I had paid for this product. What is the point that I return for ? I had read some of the reviews for this product must of them only last for few months and the problem is start coming up.
Wasting my money.

my device was broken within 5 months after buying and she offered me a new head device. That is good service!

Received my product in late November 23 It had been working perfect untill 15th July 24. The dryer started making a strange noise then all of sudden smoke started poring from the top of the dryer. The handle became so hot i could not touch. I have been i touch regarding warranty as i would like this rectified. I emailed yesterday morning got back one email asking for a video. I emailed right back no reponse. I then emailed the video over and since emailed another 3 times. Still no contact back. I guess all the reviews are the same. You do get the product agreed and when its working its great but as soon as there is problems it becomes impossible to get it fixed. Im pretty disappointed as it was a great product. Customer service however is shocking and certainly not priority as still no response.

Edit: I have had Mae from Travx in touch and helping with my queries. She has kept in touch and also advised why there is a hold up with replies to emails. She made sure my replacement was sent out and this arrived alot quicker than expected. I wanted to also check the product was in full working order before i updated my review. I can now say that i have been given the customer service that they promise on their website and i have my number 1 hair dryer back. I wish i now had just a little more patience before i first wrote my review.

I'm disappointed with the delivery time, it has been over 2 weeks and I still can't track my item. The customer service was not helpful and told me that the post is from China, not Australia. Unfortunately it not express post like advertised, i would like to cancel my order as I have bought similar item from another company and already received.

Niks mis mee, gewoon een goed werkende hairstyler.

I’m order 30 June but still product not coming.Not giving my refund. When I email to travx every time say your order will be delivered 3 to 5 days. Still waiting

This is a scam! I paid and never received the product! They literally steal yoir money so do not buy!

I ordered a 6-in-1 airstyler at the beginning of June and never received my order. There was no response to my attempts to get in contact via email. Very disappointing.

SCAM WEBSITE AND POOR CUSTOMER SERVICE.

I just clicked on the instagram ad and it took me to their page and I was just scrolling through out of curiosity and somehow it put an order for me through shop pay, which doesn’t confirm your payment. I went through their cancellation policy and it said if i cancel within 24 hours of ordering, i can get full refund. I emailed customer service multiple times explaining them that it was an accidental purchase and they did not respond at all. I emailed within 5 mins of ordering it. Then i suddenly get a notification that my order has been shipped?? I need my money back. I don’t need your product, now specially after reading all the bad reviews. Please improve your customer service and refund me my money

I ordered the Air Styler on 02 July 2024, the payment was done.
I received a tracking number that doesn't work - I can't see where my order is.
I asked to cancel the order - without any answer....
No response to my emails!!!
I want my money back !!!!
It might be a fake website to report!!!

After publishing this contribution, the company contacted me with a tracking number and a request to change my negative review on this website. The order placed on 07/02/2024 was delivered on 07/15/2024 - I accept. After unpacking and trying the product, airstyler smell and hair curling does not work. I want to return the product within 14 days of delivery and refund the money - the request was sent to customer service on 07/15/2024 - without any response.
If TravX does not contact me in the next few days and does not return my money - I will report this company to the relevant authorities for false sales!!!

I brought the Air Styler beginning of the year.
When it first arrived I didn't think it worked has I was using the wrong AMP plug 😂 It comes with a two pin so if you are in the UK buy a decent adapter before it arrives.
I got two on amazon for £10.

I love the hairbrush, I haven't had to straighten my hair for months, my hair is so thick I can't just blow it 😔

I used the curlers, it was my brother's wedding in April and it looked amazing.

Would recommend for the price

Terrible, I received a hair wrap dryer thing, sent back within the week (months ago) to China, although they offered me various discounts, including asking me if I could gift the product to a friend or family member, I'd honestly be too embarrassed! I bought the item through Klarna, Klarna keep trying to take payment as Travx have not confirmed receipt of my return, three times now I have given Klarna my proof of return of said item to China, Travx what is going on? DO NOT ORDER from this FRAUDULENT company!!

Absolutely awful product. Wouldn't dry an eyelash. And in terms of styling unless you have hair like a newborn it's not happening.

Complained to customer service and asked to return for a refund. Was offered varying discounts to keep until finally being given and address to return to.

The address was for a man in China. Despite me being told on order confirmation it was shipped from Germany?! Also took nearly a month to arrive so I'm guessing it was sent from China.

Have reported them to trading standards as the cost of returning to said address in China is £32. This cost £72 so absolutely pointless.

Do yourself a favour and just don't buy this!