Traxcentric Reviews 26

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Efficient and very helpful communication. Tracksuit was in perfect condition and came in perfect time for my son's christmas present. Will definitely be ordering again for his birthday present! Thank... See more

Company replied

Rated 3 out of 5 stars

The hood was refurbished amazingly and I’m so happy with it you can hardly tell it’s a refurbished item it basically looks new. Now the bottoms on the other hand it looks like something blacks been su... See more

Company replied

Rated 5 out of 5 stars

One of the best experiences i have had as a customer. Seller is brilliant open to all questions and enquiries, Keeps you updated with your purchase. I would definitely recommend!😀

Company replied

Rated 5 out of 5 stars

I like my experience with their store.they update me with the status with my order. There clothing were authentic I had no doubts on what I bought. I wil order from them soon

Company replied

Company details

  1. Clothing Shop

Written by the company

Here at Traxcentric, our main aim is to provide the world with the best tracksuits and many other garments to ever release! Our customers are the heart of our business and we hope that one day you will see our logo in shopping centres near you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Super helpful item as described and…

Super helpful item as described and super quick shipping, highly recommend

6 April 2024
Unprompted review
Traxcentric logo

Reply from Traxcentric

Hi Felix,

Thanks for your review!

We hope to see you again soon before we close down!

Jamie R
Customer Service ⭐️

Rated 1 out of 5 stars

Have not received the product yet

Have not received the product yet, but you are asking for a review, wow!

27 February 2024
Traxcentric logo

Reply from Traxcentric

Hi Mike,

On behalf of our team, there are several points to make:

1. Your order was from the US and arrived within 7 days, when our rest of world delivery time frame is 6-7 days, therefore the delivery was not late.

2. We have an automatic TrustPilot email sent to customers after 3-5 days. We don't believe that having an email sent out requesting a review 2 days early of your shipment arrival deserves a 1 star review.

3. You did not email, contact us or review our delivery timeframes before ordering. Again, we do not believe this makes us deserving of a 1 star review. We respond to all emails within 24 hours, as you experienced when emailing us about the legitimacy of our items.

Concluding, your item arrived in perfect condition and within the delivery time frame that you did not email about or review yourself. We hope that you can reconsider your review based on the points made. Thanks again for your business.

Kai ~ Brand Owner

Rated 1 out of 5 stars

Order arrived 3 days late and the…

Order arrived 3 days late and the trousers we in awful condition the pocket was ripped will never order again

24 December 2023
Traxcentric logo

Reply from Traxcentric

Hi Aaron,

This issue was 'immediately' rectified the 'same day' your email was sent, all we asked is that you return the item for a complete refund.

However, we still have not received the item or an email back.

It is company policy that we can only refund your order once the item is returned to us, this policy is the same universally and has been for many years.

Out of every order we have ever had, we have never sent out an item in anywhere near the condition you describe, hence our reviews.

Finally, your order was two days late for three reasons: Christmas, New Year and the fact that Royal Mail do not operate on Sundays.

Thank you for your patience and understanding.

Jamie R
Customer Service ⭐️

Rated 5 out of 5 stars

I like my experience with their…

I like my experience with their store.they update me with the status with my order. There clothing were authentic I had no doubts on what I bought. I wil order from them soon

15 November 2023
Traxcentric logo

Reply from Traxcentric

Thank you, Allan!

Jamie R
Customer Service ⭐️

Rated 3 out of 5 stars

Nearly Lovely

The hood was refurbished amazingly and I’m so happy with it you can hardly tell it’s a refurbished item it basically looks new. Now the bottoms on the other hand it looks like something blacks been superglued on the Nike tick on a little part because the original logo was probably flaking off now I’m not too bothered about it because from far you can’t tell and the bottoms were almost perfect. I’m just scared when I put them in the wash that whatever is covering the flaked part of the logo will float off I mean the material of whatever it is feels similar but you can tell it’s not part of the logo as it’s raised to the touch but apart from that good job 🙏🏾👍🏾

6 September 2023
Traxcentric logo

Reply from Traxcentric

Thank you, Sechaba!

Jamie R
Customer Service ⭐️

Rated 5 out of 5 stars

Just great service replies back very…

Just great service replies back very first and always polite deserves 5 stars

1 May 2023
Traxcentric logo

Reply from Traxcentric

Thanks for your order, Zion!! Only just got around to seeing this but I hope you have been enjoying your new garms, all the best.

~ From, Kai 👨🏽‍💻✅

Rated 4 out of 5 stars

Old season tech

Quick delivery nice packaging great condition and quick customer service

28 March 2023
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for your order, J! We hope you enjoy your item and come again soon. Be sure to make use of your £10 off discount code within 30 days!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Incredible

Joggers came on time and was in great condition, definitely comin back💪🏼💪🏼

10 January 2023
Unprompted review
Traxcentric logo

Reply from Traxcentric

Glad to help out! Your £10 off discount code will arrive shortly, and come again anytime. Thank you, Adam!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Quick delivery

3 January 2023
Traxcentric logo

Reply from Traxcentric

Thanks for the purchase Filippo! Come again anytime my guy.

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Great service

Efficient and very helpful communication. Tracksuit was in perfect condition and came in perfect time for my son's christmas present. Will definitely be ordering again for his birthday present! Thank you!

20 December 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thank you for your purchase and review, Lara!

Be sure to use your discount code next year and feel free to send us a DM on Instagram if you have any questions to do with the maintenance of the tracksuit!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Perfect experience

Perfect experience. Fast shipping and communication whilst product was great and packaged well. could not reccomend more.

25 December 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for the order, Oli! We really hope you enjoy it and stay looking sharp year round 2023 haha!

Come again anytime and be sure to use your discount code before next christmas!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Fast delivery

Ordered a tracksuit and it came next day, definitely ordering again

15 December 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for the order! Come again soon and message us to receive your 10% off discount code!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Great service

Speedy delivery and condition was perfect!

15 December 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for the order! Come again soon and message us to receive your 10% off discount code!

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

I purchased a tracksuit from here and…

I purchased a tracksuit from here and it was delivered quickly and fits perfectly. I will definitely be purchasing again.

2 December 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for the order and review my guy, Come back anytime.

~ From, Kai 👨🏽‍💻✅

Rated 5 out of 5 stars

Great Prices and quality

Great website
Good prices and good quality
Order came fast

1 October 2022
Unprompted review
Traxcentric logo

Reply from Traxcentric

Thanks for your order, Micky! We're glad you were able to finally find the tracksuit you purchased. Please come back anytime brother!

~ From, Kai 👨🏽‍💻✅

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