Initial Experience
Title: Credit system and billing changes cost me trust
Review:
I ran three Traxy workspaces for my business and a client. The lead finding has promise. The credit and billing handling does not.
Credits: How credits burn was not explained when I signed up. Finding a lead costs 1 credit, an email 3, a phone 5, and every engagement on a watched post costs 1. I learned this on a support call after the credits were gone. There is no option to buy a small top-up. Three days before renewal I ran out, so I had to upgrade to a larger plan just to finish a campaign. The plan then renewed at the higher price, and unused credits do not carry over.
Closing accounts: On a support call we agreed to cancel one workspace and drop my client workspace to the $149 plan with the difference refunded. I was told on that call the downgrade was done. During the same call, while I was being walked through it, the wrong workspace was canceled. Five days later I was told the downgrade could not be applied because the billing cycle had reset. My only options were a refund with the account closed, or keep paying the higher plan. Support also cannot cancel subscriptions for you.
To be fair, Traxy issued two refunds and restored the workspace closed by mistake. But the fix we agreed on never happened.
If you sign up: learn the credit costs on day one, turn off auto enrich, and downgrade before your renewal date. It will not be fixed after.