Treat It Medical Cannabis Clinic Reviews 

185
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and going above and beyond to assist with various needs. Many highlight outstanding customer service, noting that the team is supportive, informative, and makes them feel valued. People often report a very positive overall experience, with some appreciating the improved quality of products and the company's genuine care for patients. However, some customers also noted significant issues with service efficiency and response times, including unfulfilled promises and slow processes for prescriptions. Reviewers mentioned delays in receiving medication, sometimes even the wrong product, and a perceived lack of communication or clear responses. A few other people also felt that there was an absence of care or professionalism in some interactions, leading to frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising specific individuals for their... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing extreme disappointment and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Product

Customers had ambiguous experiences with product, with some reporting significant issues such as receiving... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting a lack of responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A year ago I gave a negative review due to ongoing frustrations with delivery. I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection pr... See more

Company replied

Rated 5 out of 5 stars

I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patien... See more

Rated 5 out of 5 stars

Shakir has just called to keep me up-to-date with my ordered prescription. He is always so happy and goes above and beyond to sort out any problems. I couldn't be happier with his attention to detail.... See more

Company replied

Rated 5 out of 5 stars

Has really altered my life considerably. I have multiple sclerosis and am suffering from PTSD - taking medical marijuana has helped heal both mentally and physically. Could not rate this company highe... See more

Company replied


Company details

  1. Pain Management Doctor

Written by the company

The UK's Most Trusted Medical Cannabis Clinic. We offer online consultations with leading medical experts and provide cannabis treatments prescriptions for pain and mental health. Get started and explore medical cannabis as a treatment option for you!


Contact info

3.9

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(185)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

I just had my introductory call from…

I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patiently guided me and got it all sorted. Can’t thank him or the clinic enough too for wavering my first months subscription as I was recommended by a friend. Looking forward to moving forward with medicinal cannabis in the right way with supervision and all above board. Thank You

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend treat It to everyone…

Highly recommend treat It to everyone in need and shakir thanks again for everything you've made my experience at treat It so much better thanks alot mate appreciate everything

29 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for the glowing review and recommendation! Shakir will be thrilled, your feedback means a lot to our team.

We're here if you need us anytime.

Best,
The Treat-It Team

Rated 5 out of 5 stars

Shakir was a great help today …

Shakir was a great help today and after my concerns about an appointment time frame he got me an appointment within an hour!!! Would highly recommend!!

26 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you very much for your kind feedback. I’m glad I could assist you and arrange the appointment promptly. Your recommendation is greatly appreciated

Best,
The Treat-It Team

Rated 4 out of 5 stars

Shakir helped me out with my problem…

Shakir helped me out with my problem thank you

21 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for taking the time to leave a review!

I'm glad I could help resolve your issue promptly. At Treat-it Clinic, we're here whenever you need us, feel free to get in touch anytime.

Best,
Shakir
Treat-it Clinic Team

Rated 5 out of 5 stars

Great service

Great service, after having some difficulties Shakir was really good at sorting things out and making sure everything was working. Great customer service

20 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for the fantastic 5-star review and for sharing your experience!

I'm delighted to hear that I could help sort things out smoothly despite the initial difficulties—great customer service is what we strive for at Treat-it Clinic. Your feedback motivates us all. Please reach out anytime if you need further support.

Warm regards,
Shakir
Treat-it Clinic Team

Rated 5 out of 5 stars

Great service from shakir and sorted…

Great service from shakir and sorted everything fast. Thanks

16 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you so much for your kind words and 5-star review! I'm thrilled to hear that everything was sorted quickly for you.

At Treat-it Clinic, we're committed to providing fast and reliable service—your feedback means a lot to us. Please don't hesitate to reach out if you need any further assistance.

Best regards,
Shakir
Treat-it Clinic Team

Rated 4 out of 5 stars

I am unable to order my repeat…due to technical issues

I am unable to order my repeat prescription due to a technical glitch on the treat it system which has not been resolved it’s taken a very long time and the it department are trying to fix this however I have contacted treat it and spoke to a very helpful individual her name is Nadia and she is very attentive to resolving and overcoming the obstacle that was causing issues for me to reorder she has processed my order and constantly kept me in the loop I felt a great sense of comfort knowing she is getting the job done she is very well at understanding the issue and finding a solution many thanks Nadia you are a star⭐️

8 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for your feedback and kind words about Nadia! We're sorry for the technical glitch with reordering, but glad she kept you updated and resolved it swiftly. Your comfort and stars mean the world, much appreciated!

Best,
Treat-it Clinic Team

Rated 4 out of 5 stars

Issues fixed

After quite a few hiccups - they have implemented a new customer team that is really good. Fixed the previous issues I had. Positive in 2026

1 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for taking the time to leave a review. We apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together, Also we have refunded your money. Please reply here or contact us directly so we can assist promptly

Rated 5 out of 5 stars

Much Improved Service Levels

A year ago I gave a negative review due to ongoing frustrations with delivery.

I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection process is all much better now. And importantly placing the order with the pharmacy and them dispatching it has been all much more efficient too.

They are also offering some much lower priced strains too. And the quality of everything is suberb.

The clinical side is friendly and helpful as well.

So a five star service all round now, thanks.

15 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for the updated review and five stars! We're thrilled to hear our improvements in ordering, stock, dispatch, pricing, and clinical support have made a real difference since your last feedback. Your satisfaction drives us, much appreciated!

Best,
Treat-it Clinic Team

Rated 5 out of 5 stars

Great customer service

Shakir has just helped me resolve an issue with my payment and he went over and above to help me so my prescription can be processed - very much appreciated, thank you

14 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for the kind words! We're delighted Shakir went above and beyond to fix your payment issue and get your prescription processed. Your appreciation means a lot!

Best,
Treat-it Clinic Team

Rated 5 out of 5 stars

Shakir

Shakir always goes above and beyond to help where he can, I needed help with a payment issue and actually stayed over time to help me, which I truly appreciate, and he always tries to help whenever I have issues, thank you again

9 January 2026
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for the wonderful feedback on Shakir! We're thrilled he could resolve your payment issue, even staying late to help. Your kind words mean a lot, reach out anytime!

Best,
Treat-it Clinic Team

Rated 1 out of 5 stars

Treat it came highly recommended but…

Treat it came highly recommended but does not live up to hype.
Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doesn’t know what right hand does .
Promises were made ,nothing happened,
They have taken money with nothing to show.
I’m left with a partner in considerable pain.

31 December 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for taking the time to leave a review. We apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together, Also we have refunded your money. Please reply here or contact us directly so we can assist promptly.

Rated 5 out of 5 stars

Shakir helped me massively as I have…

Shakir helped me massively as I have been expecting a call suffer back pain... he helped me through process and replied back to my message... thank you Shakir appreciate your service....

29 December 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for your positive feedback. We're glad Shakir could assist you effectively with your back pain and guide you through the process. Your appreciation means a lot to us.

Rated 1 out of 5 stars

Rubbish

Rubbish, slow responses, no care.
Dont waste your time with Treat It.
Go elsewhere 100%
Waiting for MDT meeting to take place, 2 weeks later and after chasing they want more info.
The process is wrong and not professional.

26 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.

Rated 5 out of 5 stars

Very happy with all at clinic,

Very happy with all at clinic,, thank you all so so much

1 December 2024
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you so much for your kind words. We are very happy to hear you are satisfied with our clinic and the care provided. Please reach out anytime if you need further support.

Rated 5 out of 5 stars

Shakir thanks again great guy great…

Shakir thanks again great guy great service

19 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for your kind words about Shakir and our service. We’re delighted to hear you had a great experience. Please don’t hesitate to reach out if you need any further assistance.

Rated 5 out of 5 stars

Very quick respose

My clinic closed, so these offered onboarding for previous clients. I had contacted another clinic, but after a few days of nothing, I contacted these. I’ve been registered done most of the set up and have my initial appointment this afternoon, all within 2 working days of initial contact. Needless to say the others wont be getting my business now 😂

17 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for choosing our clinic and sharing your feedback. We hope your appointment went smoothly. Please feel free to contact us if you need any further support or have any questions.

Rated 5 out of 5 stars

Just come on board after my clinic…

Just joining Treat It Clinic after my clinic shutting down. Had a call from Shakir and he was very helpful and guided me through what I needed to do.

11 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for sharing your experience. We’re glad Shakir was able to assist you smoothly during your transition to Treat It Clinic. Welcome on board, and please let us know if you need any further support.

Rated 5 out of 5 stars

Excellent experience

Moving over from another clinic and Shakir went out of his way to get it sorted. Excellent service. Quick, efficient, and genuine. Many thanks.

11 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you for your positive feedback. We’re pleased to hear Shakir provided efficient and professional service. Your kind words are much appreciated.

Rated 4 out of 5 stars

First timer

Recently transferred over from another clinic, spoke with a gentleman called Shakir who helped me register, very helpful and polite

7 November 2025
Unprompted review
Treat It Medical Cannabis Clinic logo

Reply from Treat It Medical Cannabis Clinic

Thank you very much for your kind words. We’re delighted to hear that Shakir was helpful and polite during your registration process. We strive to provide excellent service, and it’s great to know that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Welcome to the clinic!

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