A year ago I gave a negative review due to ongoing frustrations with delivery. I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just had my introductory call from Shakir at the Treat it Clinic. He was very friendly and assisted me to register and book a consultation which is very soon. I struggle with technology so he patien... See more
Shakir has just called to keep me up-to-date with my ordered prescription. He is always so happy and goes above and beyond to sort out any problems. I couldn't be happier with his attention to detail.... See more
Company replied
Fantastic customer support with the Treat it clinic. They when above and beyond to help me with technical issues mainly caused by myself. Nothing was too much trouble for him. Many thanks Shakir fo... See more
Company replied
Company details
Written by the company
The UK's Most Trusted Medical Cannabis Clinic. We offer online consultations with leading medical experts and provide cannabis treatments prescriptions for pain and mental health. Get started and explore medical cannabis as a treatment option for you!
Contact info
142 Vaughan Way, London E1W 2AF, United Kingdom, E1W 2AF, London, United Kingdom
- +442477450738
- support@treat-it.clinic
- treat-it.clinic
3.8
Great
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good people good price, thanks!
This is my 3rd clinic now and I rate them very highly. I have not had any issues. Friendly understanding staff that are always glad to help. It’s a good price on the monthly plan. I would recommend.
29 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you rate us highly and appreciate our friendly and understanding staff. It means a lot to know our monthly plan pricing is working well for you.
We truly value your recommendation and look forward to continuing to support your health and wellbeing.
Best regards,
The Treat-It Team
Absolutely fabulous 5 star ,
Absolutely fabulous 5 star ,, spoke to shakir who talked me through everything , which was done very easy , spoke well , thank you so much ,,,, also put me in contact with Joanne which was also fabulous and extremely helpful,, would recommend,, thank you both again for running me through process very much appreciated dean
28 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hi,
Thank you so much for your kind words! We’re delighted to hear that Shakir made your experience pleasant and provided the advice you needed. Our team strives to offer courteous and helpful service, and we’ll be sure to pass on your appreciation to Shakir.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to supporting you further!
Best regards,
The Treat-It Team
Absolutely shocking company
Absolutely shocking company, I’ve been waiting a month for my first order, totally and utterly unacceptable.
26 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hello,
We sincerely apologize for the unacceptable delay in receiving your first order. Timely delivery of medication is critical, and we deeply regret the inconvenience this has caused.
We are actively working to improve our order fulfillment processes and ensure that such delays do not happen in the future. Your feedback is invaluable in helping us identify areas for improvement.
If you would be willing to contact us directly at 0247 745 0738, we would appreciate the opportunity to address your order and resolve this as quickly as possible.
Thank you for your patience and understanding.
Best regards,
The Treat-It Team
Above and beyond
I have been a patient for over a year now and cannot recommend this service enough.
The support recieved on my last order was slightly complicated as I was going on holiday Shakir took my situation very seriously and he made sure that prescription was handled properly. He supported me with professionalism and compassion and made sure I fully understood everything and his consistency made it all possible. A huge credit to the treat it team as he went above and beyond his role in sales to support me through the support channel which was greatly appreciated. Thank you again Shakir 🙏🏼
24 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words! We’re delighted to hear that Shakir made your experience pleasant and provided the advice you needed. Our team strives to offer courteous and helpful service, and we’ll be sure to pass on your appreciation to Shakir.
If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to supporting you further!
Best regards,
The Treat-It Team
Onboarding was super easy and quick
Onboarding was super easy and quick, prices pretty good, not had my consultation yet..so let’s see
24 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hi,
Thank you for sharing your experience! We’re delighted to hear that the onboarding process was easy and quick for you, and that you find our prices reasonable. We look forward to your consultation and are here to support you every step of the way.
If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Absolutely amazing,
Absolutely amazing,, I was worrying about my prescription being late due to bank the holiday, I spoke to Shakir and he was more then helpful within minutes he phoned me straight back with all the information I needed and was sincerely apologetic and was so helpful,,, since being a treat it patient my quality of life has been so much better and I would like to thank everyone involved!
22 April 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Shakir was able to assist you quickly and provide the information you needed. It’s fantastic to know that being a Treat It patient has improved your quality of life, that means a lot to us.
We’ll be sure to pass your kind words on to Shakir and the rest of the team. If there’s ever anything else you need, please don’t hesitate to reach out.
Best regards,
The Treat-It Team
Easy experience with real friendly…
Easy experience with real friendly staff. Who know what there talking about.Looking forward to being a patient with them
23 January 2025
Unprompted review
generally good
It was a good experience. However, i found the prices were not any different from my previous clinic as they started charging me £12 a month which i was not expecting. cost of the medication is still high too
23 March 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Hello,
Thank you for sharing your experience with us. We appreciate your feedback and understand that pricing is an important consideration when choosing a healthcare provider.
Some clinics may also charge additional fees, such as monthly care plans, to provide ongoing support and enhanced services to patients. We aim to be transparent about any such charges so patients understand the value and support they receive.
We are committed to the betterment of patient care and are always happy to discuss any billing questions or concerns to help you better understand the costs involved.
No sense of service They just want money
They just want money, I expressed my concerns as I don't just want medication but to feel like I'm being. Treated . They are working as "legal" drug dealers and don't care about patient well being or health. Avoid they will take you money delay giving you medication and just won't care about your concerns
They sent here to help besides me explaining to them my health issues like ADHD and PS TD I asked about the number they're calling me which they never advised, I asked to call me at a set time which they didn't, I asked them what the complaints procedure they wouldn't inform me I asked to speak to a manager they wouldn't reply I've got screenshots of these conversations so please do not gaslight me who gives a shit if you gave me a reduced cost it's because I'm a glo.investor not that your doing me any favours.
These companies do no treat you like a patient big instead a easy way to get money and taking advantage that the NHS is failing people.
14 March 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for sharing your feedback. We're sorry to hear that you feel dissatisfied with your experience. Our team is dedicated to providing the best possible care, and we take all concerns seriously.
We made several attempts to reach you by phone to discuss your treatment and address your concerns. Unfortunately, these attempts went unanswered, and we were unable to connect with you. Communication is crucial in ensuring we meet your needs and provide the appropriate care.
Please understand that our aim is always to support our patients in managing their health. We have helped hundreds of patients, and your subscription has now been canceled, with a full refund issued for the most recent charge. Additionally, your 30-minute consultation was part of the package, which was offered at a reduced cost.
We genuinely wish you the best in your health journey, and if you ever have any further questions or need assistance, we are here to help.
Seem to only work 3 days a week…
Seem to only work 3 days a week response time is rubbish can take weeks to get anything sorted. My last prescription was sent to me illegally. Received it then hours after receiving the prescription was cancelled so I had no paper work for my meds. 3 weeks on and this incident still isn't resolved. The pharmacy newgroove isn't much help either they just seem to blame each other. So now I've requested to move clinic as there are tons of better clinics! I'd avoid and spend your money elsewhere!
25 February 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience wasn’t as expected. We’d like to clarify that the dispensing process is handled by the pharmacy, and while we did our best to raise the issue with them, the medication was dispensed prematurely before any concerns were flagged. However, we’ve already taken responsibility and provided you with a full refund for all clinical charges associated with the prescription.
We understand how frustrating this situation has been for you and want to assure all our patients that we are actively addressing these issues. We are in the process of transitioning to a new pharmacy partner, which will allow us to improve the overall experience and ensure smoother processes moving forward.
We want to thank everyone for their continued trust and patience, and we’re confident that these changes will result in a better experience for all our patients. We encourage everyone to stay tuned for the improvements to come!
Poor response time or just not open for business
Not sure if this company is still operating ?
Sent a message via the companies website, using their WhatsApp two days ago and to date no response. As such sent them an email a day ago and again no reply !!!
Not good
20 February 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you for your review. We’ve requested details to understand who you are and to look into your claim, but we have yet to receive a response. Unfortunately, we don’t recognize your name or any communication from you in our records. If you need assistance, please contact us directly with more information so we can help you further.
Dr was very helpful and understanding
Dr was very helpful and understanding, alongside the other triage staff, prices are by far better than the last clinic I used and the medicine seems to be so much higher quality. Feels like I can begin getting my life on track with the help I need being fulfilled.
23 January 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with both our doctor and triage staff. It's wonderful to know that you're feeling supported and that our services have helped you on your journey. We're here for you every step of the way—don't hesitate to reach out if you need anything!
I recently reached out to to treat it…
I recently reached out to the treat it team for help to set up an account.
I had the pleasure of dealing with Shakir who is an excellent representative.
I feel that Shakir went above and beyond to guide me through the eligibility process, the subscription and booking me an appointment with a clinician, I deal with a lot of restrictions which have limited my availability.
Shakir was very patient with me, he even made himself available to me to finalise when he was clearly unwell.
Excellent customer care …. 5 star
30 January 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your amazing 5-star review! We're so glad to hear that you had such a positive experience with our team. It's wonderful to know that you felt supported throughout the entire process, especially with the flexibility needed to accommodate your situation. We truly appreciate your kind words about our customer care, and we're always here to help you however we can!
Great service really helpful 👍
6 February 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thanks a lot for your review.
Amazing service, would recommend
Consultants are very knowledgeable and helpful. They work around what is best for you (oil, flower, etc.)
It was a very speedy process; took 17 days from first consultation to the prescription being received
The quality of flower is excellent
Very happy customer
20 October 2024
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. It’s great to know that our consultants were able to assist you and tailor the process to your needs. We're also delighted that you're happy with the quality of the flower and the speed of the process. Your recommendation means a lot to us!
If you ever need anything else, don’t hesitate to reach out. We look forward to continuing to serve
Reply from Treat It Medical Cannabis Clinic
Thank you for sharing your feedback! We're so glad to hear you had a great experience and found our team helpful. If you ever need anything else, feel free to reach out!
Really happy with the service Treat it…
Really happy with the service Treat it clinic has provided me. Professional quick and efficient.
16 January 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words! We're thrilled to hear you're happy with the service at Treat It Clinic. We always strive to provide the best experience for our patients, and it's great to know we've met your expectations. If you need anything else, feel free to reach out!
Hi just wanted to say thank you for…
Hi just wanted to say thank you for your service if you want it sorted treat it is there for many people i had video call with in a week my orders have been delivered by royal mail and my medical card means a lot and now is protecting my drivers license is a wait off my shoulder if you are looking to protect license this is for you I’m safe to drive now and iv got my meds as well win win treat it is the best medical cannabis place so far people just putting it out there if you need to be safe this is the way forward thanks for helping me
14 January 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your kind words! We’re thrilled to hear that your experience with Treat It has been positive and that we could help you with both your medical needs and license protection. Your feedback means a lot to us, and we're so glad to have been able to assist you.
We are always here to help and provide the best service possible. If you need anything else, don’t hesitate to reach out. Thanks again for trusting us with your care!
Friendly helpful staff
Friendly helpful staff. Fantastic product.
Highly recommended. Thank you so much.
29 January 2025
Unprompted review
Reply from Treat It Medical Cannabis Clinic
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with our team and are happy with the product. Your kind words mean a lot to us!
If you ever need anything else, don’t hesitate to reach out. We're here to help!
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