Treatwell logo
Visit website

Treatwell Reviews 17,325

•
TrustScore 4.5 out of 5

4.7

Online marketplace
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and genuine care, making every interaction pleasant and comfortable. The service provided is frequently highlighted as excellent, with many people appreciating the attention to detail, quality results, and personalized approach to treatments. Reviewers also found the booking process easy and clear, contributing to a smooth and enjoyable overall user experience. However, some customers also noted issues with the booking system, experiencing unexpected rescheduling or problems with refunds after appointments were unavailable. A few other people also felt that there were concerns about professional conduct, such as unapproved therapist changes, which led to discomfort and difficulties in resolving complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quality of massages, haircuts, and... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as "amazing,"... See more

Quality

Customers had positive experiences with quality, consistently praising the cleanliness and presentation of... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and quick with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding haircuts, very good comms, listened carefully to what we wanted and then delivered spot on target. Friendly and genuinely caring. Instantly felt more like visiting an old friend or family... See more

Rated 5 out of 5 stars

Great experience. Feet feel amazingly soft and toes/nails look fab. Care and attention to detail especially the foot and leg massage. So relaxing. Will definitely return as reasonable price too. Wort... See more

Rated 5 out of 5 stars

Lovely salon in the centre of Solihull, it is a bit tucked away but well worth seeking out. My pedicure treatment was excellent, I think this visit was my fourth and I will definitely be going back. I... See more

Rated 5 out of 5 stars

I booked a double appointment for myself and my sister as a treat. We are both in between styles and have been looking for a hairdresser without success (burnt hair, unpleasant staff, imbalanced... See more

Company details

  1. Online marketplace
  2. Barber shop
  3. Beauty Salon
  4. Nail salon
  5. Software company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I have discontinued my service with…

I have discontinued my service with Treatwell since 2023. Just got an invoice for £453. Attempted to email them no on email is valid, they all bounced back, the partner support the help and the contact Treatwell, 3 emails all bounced back. I have called them at 0833 number, no reply

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Everyone there is very professional

Everyone there is very professional! I loved everything: the place, the service — everyone was very attentive.
It was an amazing experience, everything was perfect!!! 💕
I highly recommend all the services available there — it’s really worth it. I left very happy and satisfied!!! 🥰

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a brow lamination and LVL

I had a brow lamination and LVL. I felt very well cared for and had a wonderful relaxing time. My brows and lashes look fab! Thank you so much & I’ll see you again soon!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a last-minute hair…

I was looking for a last-minute hair appointment and stumbled upon treatwell. They were able to find me a salon with spaces in my area without me having to check all the different salons individually. The salon was great. Very happy.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved it

I absolutely loved it! It was my first visit to the studio and my first time using that type of wax. I couldn't believe how painless it was. She was so careful and kept everything super hygienic. I’ve definitely found my new favorite spot!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great salon

Really impressed with this salon. After years of going to ‘the best’, I think Ucheer is better value for money and much more user-friendly than most other salons.

27 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look