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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that trees are fresh, beautiful, and long-lasting with minimal needle drop. The delivery service is frequently highlighted for its efficiency, promptness, and the helpfulness of the staff, who often go above and beyond to assist with installation. However, some customers also noted issues with delivery tracking, with some experiencing changing delivery slots or late arrivals. A few other people felt that the quality of the tree they received was not as expected, mentioning broken branches, muddy trees, or trees that were not as full or well-shaped as advertised. There were also isolated reports of issues with additional products like wreaths and garlands, and in one instance, an unexpected discovery in the tree netting.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the trees for being... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the efficiency,... See more

Quality

People report positive experiences with quality, often praising the freshness, fragrance, and longevity of... See more

Service

Users describe positive interactions with service. Many customers praise the outstanding and reliable... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These guys saved our Christmas! We placed an order for a 5-6 ft tree via this website late in the day on 20 December(!) and were worried about some of the negative reviews, but really didn't have a... See more

Rated 5 out of 5 stars

I had to re order my Xmas tree after being scammed by another company found trees2me online order. Friday 12cand delivered and put indoors by 10 10,30 on the 13th Dec such an efficient delivery then b... See more

Rated 5 out of 5 stars

Tree2Me supplied us with a stunning 12-foot tree that looked incredible and smelled absolutely amazing. The stand was super sturdy, very easy to install, and held water perfectly. The delivery and col... See more

Rated 5 out of 5 stars

We’ve been ordering our Christmas tree from tree2me for the third year in a row, and we couldn’t be happier. The quality is consistently fantastic, the tree looks great and lasts really well through... See more


Company details

  1. #17 of 18 best companies in Christmas Shop

Written by the company

Christmas, delivered. Free delivery of premium-grade real Christmas trees in London.


Contact info

4.0

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab tree

Easy to use website, great communication for delivery and most of all, a gorgeous tree! Very pleased.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

5 ft Nordmann

The tree is gorgeous - very fresh and very
natural and smells divine. It came when on the right day with good tracking information. The delivery was cheery. It takes the stress and anxiety out of getting a tree for us as we have no car.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful trees

High-quality, beautiful trees and very responsive and helpful customer service team. The delivery was unfortunately delayed one day but I understand things get very intense just before Christmas.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Third year ordering and still very happy!

We’ve been ordering our Christmas tree from tree2me for the third year in a row, and we couldn’t be happier.
The quality is consistently fantastic, the tree looks great and lasts really well throughout the festive season.
We especially love the fast delivery straight to our apartment. A reliable service we’re very happy to return to every year 🎄

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect shape and size

First time I’ve ever bought a tree on line and had it delivered, but will definitely do it again next year and use Tree2me. I ordered a 6/7 ft tree and it was the perfect size and shape! I bought a good tree stand from Amazon that allowed for watering the tree which kept it looking green all Christmas. All in all so much easier than buying a tree and struggling to get it home. Not the cheapest option, but it IS Christmas 👍🎅🏽👍🍸

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Such and efficient and friendly way…

Such and efficient and friendly way order your tree!
This is my 4th Christmas with Tree2me and hopefully there will be many more to come. I order delivery and take away service on my nominated dates and it happens like clockwork.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

The only site to order your Xmas tree

From ordering, to delivery (and keeping me updated on arrival time), to bringing the tree inside to help me load into stand…everything was perfect. And the tree - best quality we’ve ever had. 21 days after delivery it still smells fresh. Definitely see you next yr! Happy Christmas.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Despicable company no customer service!

You're an absolute con. You delivers a defective tree in a pot. Cannot stand up on its own. You haven't answered my emails or responded to all the photos I've sent. Despicable company! I paid £74 for a tree in a pot that's undersized, grown crookedly and cannot be decorated because it has to be leant against a wall! I bought it in pot because I have arthritis and I thought it would be easier. You're absolutely appalling and customer service non existent!

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous experience

I ordered an outdoor garland and wreath, and installation. The garland and wreath were shipped via post, which no one warned me about. I thought the installer would bring them along. Either the wreath never arrived or it was stolen. We managed to get the garland before the porch thieves got it. No installer was ever schedule or arrived. There were supposed to be lights. None arrived. I tried contacting the company and never received a response. Do not do business with this company.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality product and refusal to take responsibility

To future customers: Avoid. I received a Christmas tree that was severely cut from the side (not just trimmed, one side was extensively cut off). This is not about personal preference - the tree is damaged as I never saw before and not suitable for Christmas. Photos were shared with customer service immediately.

To the Tree2Me business owner: your customer service repeatedly dismissed a clear quality issue by insisting the tree “meets standards” and reframing it as my preference. After long communication the only solution offered was a paid return.

Delivery was also not as paid for - the tree was left in a communal area hours earlier than the confirmed delivery time, despite paying for delivery to my flat.

The result is a spoiled Christmas for my child, with no time or funds left to replace the tree. I urge the business to reflect on product standards, transparency, and accountability.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Great quality Christmas tree

Great quality Christmas tree, really lovely and full, my best one from these guys so far.
Delivery was efficient and good to have the updates on timing throughout the day. Will be buying from them again next year!

15 September 2025

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