Tree Frog Grading Limited Reviews 

246
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Absolutely love using TFG (Tree Frog Grading), their slabs look amazing and the price is great too. Their customer service is also top notch and Transparent letting you know where your cards are... See more

Rated 5 out of 5 stars

I graded a bunch of my cards with this small company. I tried them given all the controversy with Ace, and I felt the other companies had a conflict of interest given they also sell cards. Excelle... See more

Rated 2 out of 5 stars

I sent my cards to them a month or more ago and my cards have not returned. I’ve emailed 3 times with no response. After messaging them via WhatsApp, they assured me that my cards would come June th... See more

Company replied

Rated 5 out of 5 stars

Had been trying out a few UK grading services to see which company im confident in sending continued and future submissions with. Tree Frog is by far the best from start to finish. Best comm... See more

Company replied

Company details

  1. Trading Card Shop
  2. also in
  3. Collectibles Shop

Written by the company

UK Based Trading Card Grading and Authentication Services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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4.6

All reviews

(246)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

My grading experience was superb. I had a few questions after submitting, so I emailed in and had a very helpful response from Katie.
From this point onwards, I was updated at every stage.
I highly recommend using Tree Frog for your grading needs.

9 January 2025
Rated 4 out of 5 stars

Experience was a good one

Experience was a good one. They emailed me after they noticed had two different orders and if that was a mistake. Prob won’t use them again only reason is found another company that does five cards for £34 a month on subscription service

9 January 2025
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi William, Thanks for the review we are glad you had a good experience using our services. The feedback on the subscription is useful to us as we are always aiming to improve our offerings and a subscription service has been something we have been considering and planning for a while, we just want to make sure when we publish it everything is ready for our customers to continue enjoying our services seamlessly. - Katie

Rated 5 out of 5 stars

#1 UK Card Grading Comany

10/10 Service from Tree Frog Grading!

Firstly I’d like to say a huge thanks to the team for such a great service throughout.

Customer service team reached out to me to confirm I’d provided the correct delivery address as they didn’t want my cards going missing, which to me is a first!

Slabs arrived pre-sleeved which is a really nice touch. I’m also really pleased with the grades I received and will 100% be using again!

Thanks again TFG!!

10 January 2025
Unprompted review
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Lewis! Thanks for the review, we are always pleased to hear our customers have had an enjoyable experience using our services! We always aim for a high quality of customer service and we are pleased it was appreciated! - Katie

Rated 5 out of 5 stars

Leaps ahead of the rest......

The team at Tree Frog are honestly second to none. The service and communication from Katie was outstanding and she gave me all the information I needed before submitting.
The actual submission process was so simple and I was able to check on the progress via their easy to use website.
In no time at all my cards were graded and returned to me. The effort put in to postage and packing was excellent, and they even returned my top loaders (which was a nice touch).
The style of the grading labels is so sleek and really compliments the cards. All of the grading details and sub grades were included, and the design of the slabs themselves were very unique.
Overall Tree frog grading have been the best company I have dealt with, and will be the only ones I trust with my cards in the future.
If you are looking for a place to send your most prized possessions, then look no further than Tree Frog Grading.

4 December 2024
Rated 5 out of 5 stars

Would 100% use again - 5*s

Had a small issue as I initially sent my cards via Evri and not Royal Mail and so the PO Box did not recieve my cards. (Totally my fault)

However, after speaking to the CEO Katie, she was very conscientious, kind and understanding and offered me a refund on postage and proceeded to pay for this at her end which was lovely.

Communication was consistent all the way through the process and the grading was great, done efficiently and I can't complain.

Would 100% use again.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient and communicative all the way through.. Would use again 100%

Had an issue when the cards I sent to be graded did not initially reach reach the PO Box as I had sent them through Evri and not the Royal Mail.
The CEO, Katie was very understanding and even offered me a refund and also offered to pay for postage for the cards to get to her.

Grading was efficient and I was kept in touch with via Katie at the majority of stages along the process.

Would 100% grade with Tree Frog Grading again. 5 stars

5 October 2024
Rated 5 out of 5 stars

Excellent service.

Really good service. Product exactly as described and on time. Good quality of casing provided on the cards and information provided too.
Very happy with my purchase and communication from TFG!

11 October 2024
Rated 5 out of 5 stars

Great service

I cannot fault the service I have received, I wanted to support a British company having my cards graded and give them a chance, I'm pleased I did, the service was excellent and communication faultless. The presentation of the cards is excellent and happily I have now protected some of out better cards for years to come

11 October 2024
Rated 5 out of 5 stars

First Time Grading

I decided to go with TFG after not wanting to send cards that are personal to me to America for grading. I’ve never graded before so I was a bit nervous but everything was great!

I dropped my cards off at one of the partner shops and they were picked up very quickly by TFG (I had emailed before hand asking about these drop off shops and received a very quick response from TFG). I was sent emails to confirm that they had been collected, as well as when they were in grading and when they were on the way back to me. They were collected on the 29th July and I received them on 27th August. The labels are super sleek and I really love the little frog on them as well.

They were packaged beautifully and well protected. I’m happy with the grades and I think they’re fair. I’m definitely going to go back to TFG with any other cards I need grading!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

TFG > PSA! 😊

I recently had the pleasure of using Tree Frog Grading for my card collection, and I couldn't be more impressed! The entire process was seamless from start to finish. Their website was easy to navigate, and the submission process was straightforward. The turnaround time was faster than I expected, it said 30 days and was returned within 2 weeks! and the quality of the grading was superb along with the label for the slab which I love! I highly recommend Tree Frog Grading to any collector looking for reliable and professional card grading services. Five stars all the way!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Not just grading!

The fast turn around, honest and reliable grading is just the surface of treefrog - as a bloke in a group of friends who are not collectors I felt a bit lonely in the hobby, until I met the guys at Treefrog, since my initial submission I have submitted again with flawless results and am now part of a great little community with a mutual love of all things TCG. Whether it is taking part in TFG Box breaks, asking for advice on the discord or simply having a chat, TFG have made me feel welcome and comfortable from the off! Thoroughly recommend, have not looked back!

3 August 2024
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service honestly couldn't have done more for me, I was happy with the grades and with one of them she included a hand written report which I can only assume was because it was a new card and felt she had to give reasoning to the grade given...(i didnt pay for that) but will be using her again and recommending to everyone who needs cards graded

4 July 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Shaun, Thank you for the lovely review! we are so happy you enjoyed your returns! Your order was actually selected for a promotion we had running that month where we would upgrade one random free card to a report gading, so congratulations! We really enjoyed seeing your cards and we hope to see some more soon!

Rated 5 out of 5 stars

I absolutely love tree frog

I absolutely love tree frog, I always use them for my personal grading cards, great slabs, great customer service 😀

21 June 2024
Tree Frog Grading Limited logo

Reply from Tree Frog Grading Limited

Hi Hannah! Thanks for leaving a review, we are glad you loved using our services for your collection and we hope to see more soon!

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