Tree Frog Grading Limited Reviews 

246
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Absolutely love using TFG (Tree Frog Grading), their slabs look amazing and the price is great too. Their customer service is also top notch and Transparent letting you know where your cards are... See more

Rated 5 out of 5 stars

I graded a bunch of my cards with this small company. I tried them given all the controversy with Ace, and I felt the other companies had a conflict of interest given they also sell cards. Excelle... See more

Rated 2 out of 5 stars

I sent my cards to them a month or more ago and my cards have not returned. I’ve emailed 3 times with no response. After messaging them via WhatsApp, they assured me that my cards would come June th... See more

Company replied

Rated 5 out of 5 stars

Had been trying out a few UK grading services to see which company im confident in sending continued and future submissions with. Tree Frog is by far the best from start to finish. Best comm... See more

Company replied

Company details

  1. Trading Card Shop
  2. also in
  3. Collectibles Shop

Written by the company

UK Based Trading Card Grading and Authentication Services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(246)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s all about the frog!

First time grading and what a great turn out! I was even lucky enough to get a perfect card! Part of a elite group! Good comms and great slabs! Sending more their way soon!! TFG baby!! Thanks guys!!

23 September 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thanks for taking the time to leave us a review Stephen, they are very important to us. Welcome to the Alpha club!

Rated 5 out of 5 stars

First Grading Experience

First time with any card grading. Very simple process with Tree Frog and great communications from the team. Will definitely be using again

23 September 2022
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Reply from Tree Frog Grading Limited

Hi Stuart, we are glad the communications with the team was good, we pride ourselves on customer service and we will pass it on to the team. We hope you were pleased with your grades!

Rated 5 out of 5 stars

Love this UK based grading company

3rd time using Tree Frog Grading and couldn't be happier with the speed, cost and level of service. Great all round.

22 September 2022
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Reply from Tree Frog Grading Limited

Hi Dan, thank you for the kind words and continued support. We look forward to seeing your next submission!

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service - regular updates

1 September 2022
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Reply from Tree Frog Grading Limited

Thank you for the positive feedback, we are pleased to hear everything was quick and efficient!

Rated 5 out of 5 stars

Good value fast service

Took about 4weeks from when it was sent out. Email updates on the process which was good. Card. And back in secure packaging(signed for) with full grading and nice slab . Very good value would use again

27 August 2022
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Reply from Tree Frog Grading Limited

It is great to hear you had a positive experience with us Stefan, we look forward to seeing your next submission!

Rated 5 out of 5 stars

Overall I'm really happy with the…

Overall I'm really happy with the experience. I got updates at the different stages of the process and my cards game back in really great cases. Will be using their service again, and I highly recommend TFG

15 July 2022
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Reply from Tree Frog Grading Limited

Hi Andrew, we really appreciate your positive feedback. We hope to see you back in the future!

Rated 4 out of 5 stars

Good grading service

Good grading service. Happy with most of the grades but slightly confused by one of them. But would definitely recommend

27 August 2022
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Reply from Tree Frog Grading Limited

Hi Alex, please get in touch regarding the grade you were confused about. We sometimes take notes on cards and might have some background on your card for you.

Rated 5 out of 5 stars

Love the service

Great XP! Love my cards! Team were great and very personable when helping me resolve a delivery issue. Value of my cards now jumped up too. Thanks all!

Dan R

17 August 2022
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Reply from Tree Frog Grading Limited

Hi Dan, thanks for taking the time to give us some feedback, it means allot to us. Great news on the value increase and thanks for your patience on the delivery issue!

Rated 5 out of 5 stars

Great experience & turnaround

Great experience & turnaround. Super pleased with my results will be using again!

15 August 2022
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Reply from Tree Frog Grading Limited

We appreciate your review Emma. It is great to hear you are happy with your grades and look forward to seeing you in the future!

Rated 5 out of 5 stars

The best UK service for an even better price.

I have sent numerous cards to be graded to all the major UK based graders. I find TFG the best and most accurate service I have used. While some companies use the PSA single grade, TFG used the Beckett style with sub grades which I find far more appealing knowing what the key criteria get. The submission is ok, you will have to manually enter your card details which is great for a couple of cards but if you bulk send it can take time. Other services provide a search function which helps with submissions. The process is the best I have had, the standard grading is very cheap compared to competitors offering similar 14 day turnarounds. You get notifications when the card arrives, when it is in grading and when it is ready to be delivered. Free return again is fantastic for the price you pay. The slabs are clean and nice to the eye. TFG have recently changed their slab design and the new one is far better. The grade themselves are very good and find them as accurate as can be. A massive plus, which for some reason no other card company I've sent to cards to, they give you back the toploaders you send the cards in. I do find that to be a big plus as they are another cost that adds to submission so always good to get them back. You don`t get the penny sleeves back so don't send in your ETB sleeves in like I did.

11 August 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you for the review. We agree the sub-grades give that extra level of insight into your cards. We are aiming to work on the development of the card data input as we realise there is some work for the customer and we want to make it easier. We really appreciate the constructive feedback and will definitely take your points on board. Thank you for the support and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

First time ever using a grading company…

First time ever using a grading company and I'm glad I used tree frog grading! The grades and the slabs came back unreal with really good grades too! Defo be using these guys again! My number 1 choice for UK grading company!

8 August 2022
Unprompted review
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Reply from Tree Frog Grading Limited

It is great to hear we are your number 1 choice! Thank you for using us, and your continued support!

Rated 5 out of 5 stars

Quick & efficient

28 July 2022
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Reply from Tree Frog Grading Limited

Thank Mary for the review, we are pleased you like the service.

Rated 5 out of 5 stars

The British Standard in TCG Grading

Firstly, a bit of ‘housekeeping’ to clear the air. Several reviews refer to TFG (and not just themselves, their peers within the industry get this too) as a good ‘alternative’ to having your precious trading cards (let’s face it, Pokémon cards) graded. An alternative to say, a certain American company that utilizes the acronym Pee Ess Eh. Now I don’t think that’s quite true, or quite fair. Tree Frog have established a grading system that is strict, robust, and most importantly, consistent! Secondly, a business model that a lot of medium to large companies should be envious of and start taking note. They are prepared to listen to their customers and the community, to actually engage and auscultate to the extent that they change or adapt their service offering AND still maintain the core of what TFG is all about. So to that end, I don’t believe Tree frog Grading is an alternative. It is the first consideration.

Having submitted only a humble number of cards with TFG (and their sister company CGA), the cards themselves could not have been more diverse from each other. And this is where it counts, the point I’m labouring to make, the consistency and reliability in their grading! A range from 8’s through to BRAVO 10’s, on English cards, Japanese cards, and even a 90’s Japanese Poker Playing Card. When you place the slabbed cards side by side and compare their sub-scores it all makes perfect sense. This, all combined with good quality welded slabs and a label system that is pleasant to the eye but does not distract from the card (why would you not want a green, blue or pink shiny froggy?!..).

So I guess to summarise, if you have cards that are sentimental to you. And not just ones that fetch a handsome sum on eBay, one’s that have artwork you like, are from a series that the 10-year-old-you just couldn’t put down. Send them to Tree Frog. You’ll be kept in the loop during the order and grading process (don’t forget to pop your order number on your parcel when you post them) and sent back via Royal Mail tracked.

Luke (mrch4m4nd3r)

27 July 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Hi Luke, a great review and a very interesting perspective. Having the support of the community is ultimately what we harness to grow. As you mention, we focus on the community first, driving the business from people in the know. We really appreciate the detailed review, we appreciate your time and hope to see you back in the future!

Rated 5 out of 5 stars

This was my first time using a grading…

This was my first time using a grading service.
Everything went pretty smoothly, starting with a shipping guide, which was very useful for a first timer like me. Decent pricing, lovely slabs, and fair grades. I will most likely stick with this grading company, because of this experience.
My only problem, which has nothing to do with this service, is that it is quite expensive to do this from Norway, because of expensive tax and customs. But then again, that is irrelevant to this service. Would recommend 10/10.

26 July 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you for grading with us Marius and taking the time to leave us a review. We are really pleased to hear you we’re happy with the service. We are working on a fluid mechanism to work with European countries and hopefully tax and customs will be a more reasonable cost in the future. We look forward to seeing you back again!

Rated 5 out of 5 stars

10/10 enough said

I’m a grader at another company, and I can’t fault these guys at all, all grades within .5 of what I would have given them, slabs are clean and vibrant with the frog adding a little goofiness that works perfectly, love the colour system between grades too. Great, easy experience these slabs will definitely be going on display jolly good show guys

22 July 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you guys for taking the time to leave us a review. Feedback from another grading company is extremely valuable, especially one like yours! Thank you for the support and united the UK grading scene. We look forward to trying you guys out soon!

Rated 5 out of 5 stars

Good alternative company to grade your cards

Recently used Treefrog to grade about 5 cards. Service was as expected and was completed in the time frame as per the service level paid for. The slabs are good quality and come with Treefrogs grade brake down on the front and QR code on the reverse.

There was a slight error with one of the graded cards where it was listed wrong. I got in touch with them and they said they would resolve this and I could have a free graded card as a gesture of good will. To there word they did this for me so thank you for that!

The email system could do with some work. i.e to make sure once a customer places an order they get a confirmation email as this didn't happen for me. So I was in the dark.

Overall a good experience and definitely a good alternative grading company out there if your looking to grade your cards.

11 July 2022
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Reply from Tree Frog Grading Limited

Hi Matthew, thank you for the patience whilst we resolved the issue and we appreciate the feedback. Our email system has been heavily improved over the past couple of weeks and should be in full swing now. We hope to see you again in the future!

Rated 5 out of 5 stars

Fast and easy

1 July 2022
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Reply from Tree Frog Grading Limited

Thank you for the review and using the service, we hope to see you again in the future!

Rated 5 out of 5 stars

Fantastic card grading service

Fantastic card grading service. Really professional, speedy service, communication was fab. Will definitely use services again and would recommend to anyone considering getting their cards graded for the first time.

1 July 2022
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Reply from Tree Frog Grading Limited

We appreciate you taking the time to leave us a review! We hope to see you again in the future!

Rated 5 out of 5 stars

Great Service (again)

My second grading order with Tree Frog, and it was as seamless as the first!
Timescale was kept to, and they notified me when my cards on their way, and of their tracking number, too.

27 June 2022
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Reply from Tree Frog Grading Limited

We appreciate your continued support and are happy you like our grading service. We hope to see you back again in the future

Rated 5 out of 5 stars

Lovely presentation of your card

Lovely presentation of your card, solid base, cards arrived back a little late but communication and info was excellent , will use tree frog again , thank you

20 June 2022
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Reply from Tree Frog Grading Limited

Thank you for the great review and we are pleased you will use us again.

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