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We're a team of interior designers, decorators and artists who wanted to bring the indoors into our homes in a hassle-free, zero maintenance way. We teamed together to produce some of the finest Artificial Green Walls, LED Neon Signs and Sequin Shimmer Walls available worldwide. We adore helping clients achieve their vision, and we go out of our way in helping you design your new space, so just get in touch for advice! All of our products are built to last, completely weatherproof, and most importantly, will turn heads for years and years to come. Best of all, we handmake each individual product, so our quality is rarely matched in the market. Enjoy browsing, and be sure to reach out with any questions!
United Kingdom
Rang said they’d get back to me, emailed twice and no response. Very poor customer service - if they didn’t want to help me or if infact if was because they couldn’t help me then just say so.
I ordered an Artificial Tree on 31st May and had a few issues with Treesy Green to find out what was happening with delivery, etc as I had not received any information upon paying for it (I communicated via chat and email).
However I must say that the follow up I received from Alex was second to none. First he rang me to apologize for the lack of communication, he sent a follow up email with tracking information, he then texted to provide me with an update in relation to its movement through customs (I live in Ireland). The artificial tree arrived and its beautiful, totally worth the wait. Alex followed up with me a week later to verify I had received it and was happy with the tree. I had left on holidays the day after receiving it, thus the delay in updating this review.
After a slightly rocky start with communications I have to say that I will be using Treesy Green again when I am updating my back garden as the quality of the products are second to none.
Fantastic company and fantastic Products
Couldn’t recommend them enough.
The panels I purchased were spot on and look fabulous so happy we went for with Treesy Green
Amazing customer service from Alex
My whole order arrived on time and I’m so pleased with the quality I will 100% be ordering more from him !!
Thanks again Alex
Order 3 x panels due for delivery n Fri 3rd. I know this is only a small order but still an order no less. This was the last day of there 3-5day estimated delivery time. Managed to speak with a gentleman who told me was definitely out for delivery. I’m still yet to receive any panels Sent email, no response!. Called numerous times every day. No one answers the phone!. No one answers the live chat.! Weather I’ll get a response who knows. Wouldn’t recommend this company to anyone. Seems they have a habit of messing people around from previous reviews.
Reply from Treesy Green
We are sorry you have had a poor experience with your order. As discussed earlier today we have tried to deliver your item 3 times already within the stated delivery timeframe but nobody has been at home. Due to the value of the items it is not our policy to leave them at the front door without a signature.
Good quality decorative wall foliage. Looks great. Excellent communication with seller. Would recommend
This has been the worst online experience I have had in a long time. I have waited weeks for my item and I’m still yet to receive it. The first time I called, I was told it would arrive the next day which was obviously a lie because it never did. I called numerous times after that and no one picked up my call.
I sent 3 emails asking for the tracking information for my item. I finally got a response stating that the latest date I would have my item is 28 December (today). It’s no surprise that I have still not received it. I also never received the tracking information (even though I asked 3 times!) so I’m very convinced it was never sent in the first place. I’ve never seen a store be secretive about delivery info! Worst of all, no one even apologised for the unexpected delays.
Very disappointed with this experience and will hopefully get a full refund very quickly. If not, I’ll be updating this review.
Reply from Treesy Green
Good afternoon, thanks for your review, I am really sorry to hear about the trouble you have had with this order. Our office is currently closed for the Christmas period which could be why you couldn’t get through. We are back open on the 3rd of January. I have checked this order for you and it is with our courier currently with an expected delivery date of the 29th of December. Tracking number is JY529780244GB
We are very sorry for the delay with your order we have experienced some delays with couriers in the lead up to Christmas.
Once your item arrives we will book a collection and arrange a full refund for you. I will ensure someone from our team gets in touch after the Christmas break to arrange a full refund and collection.
Thanks
Treesy Green
Not happy at all. Ordered and paid for an item, waited weeks for delivery and the wrong item was sent. Brought this to their attention and they said the correct item was being made and sent - another two weeks later and they tell me they don’t the actual item I bought. Clearly it wa snot a mistake that I was sent the wrong item, they were trying to get away with sending me something different to what I purchased hoping I wouldn’t notice.
Reply from Treesy Green
Dear Ian,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. Please know that this is not the level of service we strive to provide, and we deeply regret any misunderstanding or disappointment caused.
We understand how important it is to receive the correct item that you ordered in a timely manner. We apologize for the mix-up initially and any subsequent delays in resolving the issue. Our intention was never to send you something different, and we assure you that it was a genuine mistake on our part.
Upon realizing the error, we immediately took steps to rectify the situation by having the correct item made and sent to you. However, we deeply regret to inform you that due to unforeseen circumstances, we are currently unable to produce the specific item you purchased. We understand how frustrating this must be for you, and we sincerely apologise for any inconvenience caused by this unexpected turn of events.
As you know we issued you a full refund and gifted you the item that had arrived in error which is not normally standard practice and I’m sure most retailers would go to the extent of asking you to waste more time packaging up and sending back an incorrect item.
However, thank you for bringing this to our attention, and we assure you that we will use your feedback to improve in the future.
Best regards,
Lily
Treesy Green
Very good value and quality bay trees purchased from treesy. Quick turnaround from order to delivery. Will be buying again in the future. Thanks
Extremely happy with our artificial hedge wall, easy to fit and great quality. Would definitely purchase more products, service was 5* too!
Absolutely love my new wall thank you so much 5 stars from us
I am so impressed by Treesy Green's customer service. After an initial inquisitive email about a huge order (98 panels), Alex and the customer service team worked relentlessly to provide a quote we were happy with and deliver to our requirements. The communication was speedy, clear and enthusiastic. They understood our vision perfectly and provided the exact foliage to fit the brief and the room now looks amazing. So far, the product looks wonderful and high quality. Our rainforest room has come to life! Thanks Alex & the TG team.
Reply from Treesy Green
Thank you so much for your review and your order. We can’t wait to see the photos!
Wonderful wall plant panels. Top quality, highly recommended
Reply from Treesy Green
Thanks so much for your kind review we’re glad you are happy with them 🙂
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