Treeticker Reviews 184

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Best to check that you have a nearby watch repair shop who can adjust links for you before purchasing any watch from Treeticker. They were generous in including cleaning oil and pen with watch, but th... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from Adrian. They really put the customer first and ensure satisfaction with their watches above all else. From the purchase to the delivery, Adrian kept me posted on every... See more

Company replied

Rated 5 out of 5 stars

A gorgeous & unusual watch. Great value. Customer service was brilliant as answered my questions immediately. Watch arrived within 3 days & will be a birthday gift. I expect it to keep accurate time a... See more

Company replied

Rated 5 out of 5 stars

Amazing! Really pleased with my Bambabo watch as a little treat for myself. Love the engraving too. Links on this model were solid though and impossible to move by hand, however, a cheap tool online... See more

Company details

  1. Watch shop

Written by the company

| Beautifully Crafted Wooden Watches | Personalize your magical moments. Connected by nature.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Rated 5 out of 5 stars

Stunning watches, Great Service

I’m not quite sure how I found Treeticker but really glad I did as their watches are simply stunning.

I decided to order two watches (Alpine 1) – one for myself and one as a present to my brother for his birthday and had both watches engraved on the back, I was a little disappointed as the one I really liked the look of was the Maha however it was out of stock at the time of ordering.

There was a little issue when I received my order however once I contacted Peter he was quick to sort it out which then led to me ordering another two watches – the Maha which was now back in stock and also the Quoba which was for my brother in laws birthday and both again with engraving.

Both watches arrived and are simply stunning (my favourite has to be the Maha) and I’d definitely recommend Treeticker.co.uk – these watches make fantastic gifts and combined with the personalisation and the bamboo boxes they are exceptional value.

The ordering system was a quick and easy process followed by quick delivery. The treeticker website has a good choice of quality made watches at good prices and with great customer service and I’m quite certain there will be some more watches being added to my collection in the near future.

15 May 2020
Unprompted review
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Reply from Treeticker

thanks very much for reviewing your watches, glad we could sort out the issue. Best wishes.

Rated 5 out of 5 stars

Outstanding service and quality…

Outstanding service and quality product. It was my wife's 5 year wedding anniversary gift, as this is symbolised by wood. She loves it. I'll definitely be ordering again. Thanks so much.

5 February 2020
Unprompted review
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Reply from Treeticker

That is excellent to hear, thanks for leaving a review :)

Rated 5 out of 5 stars

Great quality watch

Great quality watch, bought to give as a gift, was beautifully packaged! The watch face s really easy to read and the leather strap is lovely and soft to wear around the wrist.

24 July 2019
Unprompted review
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Reply from Treeticker

Thank you for leaving this lovely review Caitlin. Best wishes.

Rated 5 out of 5 stars

Fantstic products Great help and…

Fantstic products Great help and comunication very fast at doing your watches and with delivery

14 July 2019
Unprompted review
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Reply from Treeticker

So glad you are pleased Yvonne. You were a pleasure to have as a customer.

Rated 5 out of 5 stars

Placed an order

Placed an order, was kept uptodate with the progress of it and 2 days later received my watch which is great

8 July 2019
Unprompted review
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Reply from Treeticker

So glad you are happy with your watch. Hope to see you back again soon!

Rated 5 out of 5 stars

Worth every penny

Wow, what a great timepiece for such small outlay. I love the look, the fit, the understated charm. It was easy to adjust the wooden links on the strap I opted for and there's something deliciously Luddite about having a wooden watch - with no cruel leather to spoil the show.

5 July 2019
Unprompted review
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Reply from Treeticker

Thanks for leaving a fantastic review Simon.

Rated 5 out of 5 stars

Fantastic site

I struggle to find a different gift for our 5th Wedding Anniversary, so glad I can across Treeticker. Very stylish looking watch. My husband was made up with it, he hadn't even noticed the engraving, but once shown he loved the watch more. Really quick delivery and a great price

3 July 2019
Unprompted review
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Reply from Treeticker

Thank you for stopping by Esta. That's great news that your husband was chuffed with it. Best wishes, Pete

Rated 5 out of 5 stars

Very good service

Very good service. Watch arrived very quickly. Lovely watch and message engraved nicely on it. Would definitely use again if need another watch. V

3 July 2019
Unprompted review
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Reply from Treeticker

Thanks Sandra! So pleased you are happy. Hope to see you back again soon! Pete

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service and quick turnaround, and good value for money. Would use again.

16 June 2019
Unprompted review
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Reply from Treeticker

Thanks Michele - really appreciate the time you have taken to leave a review. All the best. Pete

Rated 5 out of 5 stars

I got the watch for my husband for…

I got the watch for my husband for father's day off our twins. I love it so much I was secretly hoping he wouldn't like it so I could steal it. It's really unusual and pretty. Delivery was quicker than advertised the quality of the watch is amazing for the price.

16 June 2019
Unprompted review
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Reply from Treeticker

Excellent news, I hope he liked it! (Or didn't like it so you could have it!)

Rated 5 out of 5 stars

Great watch.

Great watch and the inscription on the reverse is a beautiful touch. Got this for my husband as a fathers day gift and he loves it.

14 June 2019
Unprompted review
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Reply from Treeticker

That is excellent news that you and your husband are pleased. Thanks for stopping by to leave a review! Pete

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality, engraving is beautiful, speedy delivery!

12 June 2019
Unprompted review
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Reply from Treeticker

Thanks Abbie, glad you are pleased!

Rated 5 out of 5 stars

Groomsman Gifts - Excellent product and customer Service

I have just received the watches i have orderd for my groomsmen as gifts, and they are superb and i couldnt be happier. When ordering i wanted a custom engraving design to both the watch and gift boxes so i emailed the owner Pete regarding this and the customer service i recieved in return was excellent . Nothing was to much of a hassle and Pete was very responsive and made ordering the designs i wanted go with ease. All in all you have one very happy customer here

5 June 2019
Unprompted review
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Reply from Treeticker

It was a pleasure to deal with your request! We are so glad you are pleased with your 5 watches. I'm sure they will go down a storm at the wedding. Congratulations again and thanks for stopping by to leave a review! Pete

Rated 5 out of 5 stars

The service was amazing

The service was amazing, so easy to order, very quick delivery and engraving is beautiful. Would highly advise to order from this company. Cannot wait to give my husband for our 25th wedding anniversay.

5 June 2019
Unprompted review
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Reply from Treeticker

Hi Lyndsay, thank you for taking the time to leave a review. Fingers crossed he likes it!

Rated 5 out of 5 stars

Excellent service and beautiful engraving

I purchased a Treeticker watch for my relatives bday. The service was excellent!!! Prompt delivery in 3 days from ordering and the engraving is smooth and very detailed. Cheap when compared to Wewood and Treehut atre around £70. The recipient was over the moon. I will be back.

4 June 2019
Unprompted review
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Reply from Treeticker

Thank you for taking the time to stop by and leave the review. So happy the watch went down well!

Rated 1 out of 5 stars

Never received my order and no refund

Ordered a personalised watch in plenty of time for a birthday gift. Site stated 5 days from order to delivery. After 7 days hadn’t received so checked tracking. Stated ‘with courier wait 48 hours’. Last date on the tracking was 2 days after the order. Contacted Treeticker to advise that I needed to item as it was a gift. They said one item in 100 gets lost so I was unlucky, that they would contact the courier but that I should purchase an alternative gift as they couldn’t guarantee delivery in time. I requested refund (and have chased several times) but no response from Treeticker. It is now 28 days since I ordered and I have not received the item (had to buy an alternative from elsewhere) and no refund. Will have to raise a case with my card provider and I will be contacting trading standards as this company has effectively stolen from me. Avoid.

Update:
There are several factual inaccuracies in the response from the retailer below.

There has been no ongoing email exchange. I contacted them to advise I had not received the item and that I would have to purchase an alternative. I received a reply at that point to which I thanked the retailer for investigating with the courier but stated as they could not deliver in time (and within the timescale promised) I needed a refund as I was going to have to purchase an alternative gift. I received no reply. I then requested a refund again four days later. Again no reply. I requested it again five days after that. Yet again no reply.
I only received a response to my emails AFTER this review was posted and the retailer agreed to refund and has now refunded.

3 June 2019
Unprompted review
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Reply from Treeticker

Hi Annette. We feel this review is very harsh considering the number of emails exchanged during this period, the cirsumstances of what happened to your parcel and accusing us of 'stealing' from you. We feel we have done everything correctly and professionally and have kept you informed every step of the way - and a refund was processed.

We prepared your watch in good time with your engraving and posted it the next working day. Unfortunately we were updated that our delivery service had somehow 'lost track' of your item (which was recorded, signed for delivery) - we were quick to offer our apologies within 4 days to you and explain the situation. I explained this has rarely happened and around 1 in 100 parcels sometimes have had this fait and suggested it might be an option to purchase a backup gift (just in case they can not deliver the parcel in time for when you needed it). I opened up an investigation with the delivery company to try and track down the parcel. I have also sent further emails to you explaining that from past experience, when an investigation is opened the parcels are usually found fairly quickly. We exchanged some emails where you thanked me for trying my best to track down the parcel, and we have since waited for the investigation to pan out for around 2 weeks.

Since then (before this review was left) you have requested a refund, which is understandable. I did reply explaining the parcel has sadly been confirmed as 'lost', offered our sincere apologies that you would not be receiving your watch after this delay and provided a full refund. The refund may still be processing but it has been put through.

Through our numerous exchanged emails you have came accross as appreciative and thankful for our efforts and have seemed very understanding given this unfortunate situation. We also understand your frustration at ordering your watch and it not turning up.

We are continuing to monitor our delivery system closely to make sure nothing like this happens again. We hope you would consider giving us another chance in the future, as this is not the service we like or strive to provide for our valued customers.

Warm wishes,
Pete

Rated 5 out of 5 stars

It's so light and comfortable!!

Bought a watch from treeticker last Sunday and I have small wrists so was unsure about the fairly chunky designs - so I used the instant chat to ask for some recommendations and I was recommended a ladies watch as it had a smaller face and looks just like the gents styles - it fits perfectly. The customer service was excellent and they were even trying on watches themselves and saying which ones sit best on a smaller wrist! Thanks guys, I absolutely love it. To think I found out about these watches from listening to old XFM shows on youtube!? At this price I will be buying from your site again in the future.

Highly recommend if you find that metal bracelet watches can be a bit cumbersome or pinchy, perfect alternative.

2 June 2019
Unprompted review
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Reply from Treeticker

Hi Nick, thanks so much for leaving this comment. Glad we could find something that suited your needs!

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