placed order for a gas cooker. after waiting for more than two weeks still no item and no response from tech trek team explaining where the item is. courier saying " Expecting to recieve it... See more
Company replied
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See what reviewers are saying
ORDER #03-2010 I ordered and received a Insulated Jacket, it was nothing like as advertised, sold as 5 pockets, well there were 5 zips, but no pockets. The neck would not join as the velcro was wrong... See more
I have ordered a helmet as a birthday gift has not arrived no one answers there phone said they would give me 30% off for the inconvenience as it's taken nearly a month have not paid the money in to... See more
Company replied
Ordered a fish finder that wouldn’t detect fish in a lake known to have many! I contacted the seller to advise them who asked me for video or photo evidence. Emails went back and forth with several de... See more
Company details
Written by the company
The ultimate destination for nature lovers and outdoor enthusiasts! We offer something you will need for your next adventure. Our store has the mission to ensure that you have the best experience possible in the great outdoors. Whether you're a seasoned camper or a first-time adventurer, we've got you covered. So gear up and get ready to explore the world around you with our online camping, adventure, and outdoor store!
Contact info
17 King Edwards Road, 2nd Floor College House , HA4 7AE, London, United Kingdom
- hello@trektechgear.com
- trektechgear.com
Total scam - avoid at all costs
Placed an order for a product, it never arrived, no refund, ignores contact, ended up having to do a chargeback with my card provider. Seems like a scam to me.
20 January 2025
Unprompted review
I spent £600 on VR glasses over 6 weeks…
I spent £600 on VR glasses over 6 weeks ago, stated here is a delay, I've requested my money back 3 times, no response. On Monday I'm taking them to court to obtain a CCJ and report the transaction as FRAUD. Stay away from these lot. . .
12 March 2025
Unprompted review
Scamers they failed to deliver my coat…
Scamers they failed to deliver my coat after a month this was for a holiday to Iceland. When I told them it won't get here on time they agreed to a refund. Then sent me a message saying they would deliver while I was out of the country, and have refused to refund or answer anymore emails. SCAM.
17 February 2025
Unprompted review
Scam company refunds impossible!!
Ordered a fish finder that wouldn’t detect fish in a lake known to have many! I contacted the seller to advise them who asked me for video or photo evidence. Emails went back and forth with several delays on their part and constantly having to ask for updates. It seems they wait until the 30 day return date has passed then tell you that you can no longer return even though the initial query was before this and the delay is their fault! Do not use!!
4 December 2024
Unprompted review
Do not use this company
Do not use this company, ordered a ballistic helmet which after numerous weeks of waiting never arrived, promised a refund, still not arrived, same bullshit generic emails promising refund and saying sorry which must be bot generated. Total joke of a company!!!
13 February 2025
Unprompted review
Buyer beware- please read!
I wish I had read the negative reviews on here before making a purchase with this company. I hope this review helps others to avoid the same mistake!
I bought some clothing which when arrived did not fit and was clearly smaller sizing than advertised. I asked to return and what ensued was a drawn out process with them asking for videos and photos- all which where sent. Then having to wait days for replies and chase them up. At one point they offered 10% to keep but as they dont fit this is of no use to me! Eventually I returned them- unworn and in original packaging only to be told it was one day outside their returns window. I said I have email proof of multiple messages sent and I was waiting for them! But they have refused to refund me. They now have the product back and my money- I’ve never experienced a company that is legitimate behave in this manner. The website all looked fine but as the message replies continued it was clear something is just off about them.
19 December 2024
Unprompted review
Cozy with a Side of Style
These slippers are like walking on clouds! The retro design is super cute and they keep my feet toasty warm during chilly nights. Only reason for not giving 5 stars is they run slightly large - I'd recommend sizing down. The memory foam takes a few days to break in but becomes incredibly comfortable. After 3 months of use, they're still holding up great though the plush is slightly less fluffy.
15 December 2024
Unprompted review
Faulty product and poor customer service
Hammock broke on first use and then took 4 months and many emails to get a refund. Was told it would include shipping but didn’t so still chasing.
29 July 2024
Unprompted review
Do not use this shop!!!
If I could give negative stars I would.
I order an item as a gift for a wedding I’m the best man at, i ordered it a few weeks ago, then a week later I chased up the order. To be told it was not it stock, so offered me the other model, not really what I wanted, but as I only had 2 weeks left before there wedding, I figured it would have to do, Mary-Ann appeared very helpful and guaranteed me I would receive it in plenty of time.
It was due by today, and I can see I. The tracking it’s not even in England yet.
So went to email them this morning to ask for a refund, and my email address has been blocked.
Absolutely disgusting business model and I will definitely never be recommending or ordering anything ever again from them.
Absolutely scammers
15 November 2024
Unprompted review
Avoid. Been waiting over 3 months for a refund...wish I had read the reviews of this company first
Product didn't fit, I asked to return as stated in t&c's but was told (kindly i thought) that i could give to charity and still receive a refund. Still waiting 3 months later and multiple emails. Fed up.
8 June 2024
Unprompted review
Ordered a coat on 2/2/24
Ordered a cost from them, did not fit, took them nearly 3 weeks to say they had not got a larger size. Asked for a returns label, no response, then asked for a refund, have taken nearly a month to process, but have taken £10 off the refund with no explanation. Complete rip off merchants
19 March 2024
Unprompted review
Reply from trektechgear.com
We appreciate your feedback and apologize for any inconvenience you experienced. Throughout the ordering process, we consistently urge our customers to ensure they select the correct size, as we do not accept returns for apparel due to our sizing assurances. However, we understand that mistakes can happen, and we strive to accommodate our customers to the best of our ability.
Regarding your request for a larger size, we sincerely apologize for the delay in communication and for not being able to fulfill your request. As for the refund process, we aim to process refunds in a timely manner, and we regret any delay you experienced.
Regarding the deduction of £10 from your refund, please note that all refunds, as per our policy, are subject to a 15% restocking fee if the item is not damaged or defective. This fee is standard practice and is clearly outlined in our terms and conditions.
We genuinely value your business and feedback. If there are any further concerns or if we can assist you in any way, please don't hesitate to reach out to our customer service team. We are committed to improving our service and ensuring customer satisfaction.
AVOID
I ordered a tent two weeks ago, costing over £200. I had an email saying i would be notified when sent for delivery... over a week later and nothing. I sent messages on their facebook, instagram, email and their message/chat box querying this as I will be travelling from end of March and thought with three weeks to spare, this item will surely arrive.
I had one message back which reads like alot of the other messages on here - that they understood my frustration and rest assured it would arrive in time. Another week passes and I have heard nothing.
I rang my bank today to report this - I think this is utterly disgusting - bad customer service and a product that cost alot of money that hasn't arrived. I feel utterly despondent; I needed that tent, paid for it, and now I don't know what I will do instead.
Avoid this company. I wish to god I'd read Trust Pilot before I bought from what can only be a couple of scammers. Trek Tech you are a disgrace, and dishonourable.
Tuesday 2nd April 2024: I received my tent last week, but it was a little too late as I didn't know whether the tent would arrive at all, given the above stresses. So I used my partner's tent which is quite old and difficult to put up - however, when i came back off my tour yesterday, I put the trek tech tent up and there are tiny holes, like a moth has been at it, in the corners. I had really hoped that I would have the tent and could just forget about this experience, but now I have the feeling I'm going to have to fight for a refund.
5 March 2024
Unprompted review
Reply from trektechgear.com
Dear Rebecca Plume,
I extend my sincerest apologies for the lack of communication regarding your recent purchase of a tent from our company. It's truly regrettable that you've experienced frustration and inconvenience throughout this process.
Please know that your concerns are taken seriously, and I want to assure you that your tent has indeed been processed and shipped as per our standard procedures. However, it seems there has been a breakdown in communication regarding the notification of shipment, and for that, I am truly sorry.
I understand the urgency of your situation, especially with your travel plans approaching. Your tent is currently en route and in the Netherlands, on its way to you. We always strive to source our products at the lowest possible cost to our customers, but sometimes this can result in unforeseen delays.
I deeply regret any disappointment or inconvenience this has caused you. Our team is actively working to ensure that your tent reaches you in time for your end-of-March travels. We value your patronage and are committed to making this right for you.
Once again, I apologize for any frustration or concern this situation has caused. If there is anything further we can assist you with or if you have any additional questions, please do not hesitate to contact us directly.
Pretty awful this lot
I ordered my son for Christmas a bunch of airsoft equipment including, helmet, bracket and a night vision binocular. They delivered most of it but forgot the bracket that attaches to the helmet and the binocular.
They apologies and send me out a bracket that is not compatible with helmet.
I then have to send them a video showing it doesn't fit.
once again I get an apology and they tell me they will send out a new helmet but in a different colour, I'm pretty fed up by now and accept.
They don't send out a replacement helmet, they do nothing.
I'm now waiting on a refund that hasn't arrived.
pretty poor service, If you can find an alternative supplier I would.
26th feb
No contact from them, very dodgy firm, steer clear.
19TH March
As you can now see, they have responded to my review, but haven't refunded any of the money, I also excepted the alternative helmet, although it wasn't what we ordered and they didn't send that either.
NO REPLACEMENT, NO REFUND, AND VERY LITTLE COMMUNICATION.
14 February 2024
Unprompted review
Reply from trektechgear.com
Dear Mr. Greg and Natasha Ralph,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused and appreciate your feedback.
Upon investigating your order, we acknowledge that there was an oversight in delivering the bracket that attaches to the helmet and the night vision binocular. We're glad to hear that you received two of the three items in good condition.
We understand your frustration regarding the incompatible bracket and subsequent delays in resolving the issue. Our team made efforts to rectify the situation by sending out a new bracket and offering a replacement helmet. We regret that the replacement helmet did not meet your expectations, and we apologize for any further inconvenience caused.
In our efforts to resolve the matter, we attempted to provide alternative solutions such as sending a new bracket and helmet. However, we understand that you preferred a refund for the entire order, which we respect as your decision.
We strive to provide excellent service to all our customers, and we regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or require assistance, please don't hesitate to contact us directly.
Empty Promises
It seems the only way to get any replies from this company is to put a review on trustpilot. Once again this company has made empty promises about sending replacement Jordan slippers out for my niece that I got her for Christmas. To say I am disappointed is an understatement. Thus issue has been going on since Christmas day and you have still not resolved it. As a company you should be ashamed of yourselves.
25 December 2023
Unprompted review
Reply from trektechgear.com
Dear Ms. Philippa Wright,
We apologize for any inconvenience caused by the delay in receiving the replacement slippers for your niece. We understand the frustration this must have caused, especially during the holiday season.
Due to the overwhelming logistics delays experienced in December, our usual turnaround times were unfortunately impacted. However, we can confirm that the replacement slippers have been sent out and delivered to the address provided.
We sincerely apologize for any inconvenience or disappointment this situation has caused. We strive to provide excellent customer service and are continuously working to improve our processes to prevent such delays in the future.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Don’t buy from this company they never…
Don’t buy from this company they never reply to you, they are a total scam and did not send the right item terrible service.
28 January 2024
Unprompted review
Reply from trektechgear.com
Dear Keith Bradshaw,
We sincerely apologize for the inconvenience you experienced with your recent purchase. Ensuring customer satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.
Regarding your concern about not receiving the right item and experiencing difficulties reaching us, we deeply apologize for any frustration this has caused. Our team works diligently to provide accurate orders and prompt assistance to all our customers.
Regarding your return request, we understand that sizing can sometimes be challenging when ordering apparel online. While our returns policy typically doesn't accept returns for sizing issues, we strive to accommodate our customers as best as we can. We're glad to inform you that we made an exception in your case and accepted the return, refunding you the full amount.
Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We'll use your experience to enhance our processes and ensure a smoother shopping experience for all our customers moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter.
If there's anything else we can assist you with, please don't hesitate to contact us directly.
I ordered and received an Insulated jacket, it was rubbish Nothing like advertised .....
ORDER #03-2010
I ordered and received a Insulated Jacket, it was nothing like as advertised, sold as 5 pockets, well there were 5 zips, but no pockets. The neck would not join as the velcro was wrong. I have contacted them several times, for a return label, no response. The telephone number on their web site does not exist. It shows a UK address but came from China .....
9 January 2024
Unprompted review
Not what I ordered
I placed an order for Jordan 1 slippers. I used the option to select the slipper size but when they arrived they were about 4 sizes too small which I was gutted about as they looked great. I contacted tech gear and was advised they were a 1 size fits most?? But the completely mislead customers by allowing buyers to select a specific shoe size knowing that there were not different shoe sizes available.
The website clearly says a 30 day money back guarantee but when I asked how I made a a refund they recommended that I save the environment and keep them or donate them to a charity and they would give me 30% as a gesture of good will? Most bizarre thing I’ve ever heard.
Whilst looking through the website I also realised that they will sell your personal information unless you opt out. I have tried to do this but don’t know if I am too late and there is no confirmation that this has worked.
All red flags and worrying sales tactics.
I have contacted them to ask for a return label as the item is not what I ordered so time will tell ….
18 December 2023
Unprompted review
Reply from trektechgear.com
Hi Debbie,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced with your recent order of Jordan 1 slippers. We understand how frustrating it can be to receive a product that doesn't meet your expectations, especially in terms of size.
We'd like to investigate this matter further to ensure it's addressed appropriately. Could you please provide us with your order number and contact information via private message so that we can expedite the resolution process? Our team is committed to making this right for you.
Regarding the sizing confusion, we apologize for any misunderstanding. It seems there might have been a discrepancy in communication, and we appreciate your feedback in highlighting this issue. We will review our product descriptions and sizing options to ensure clarity for future customers.
Concerning the return process and our customer service response, we acknowledge that our initial suggestion might not have aligned with your expectations. We want to assure you that your satisfaction is important to us, and we are committed to finding a resolution that meets your needs. We will gladly provide you with a return label and process your refund promptly.
As for the concern about the use of personal information, we take data privacy seriously. We apologise for any confusion, Rest assured that we handle your data with the utmost integrity and do not engage in any malicious use. Our commitment to transparency is reflected in our Privacy Policy, where we clearly outline our data collection practices. Should you choose to opt out, please be assured that your data is promptly and securely removed from the Shopify platform.
We appreciate your patience and understanding as we work to resolve these issues. Rest assured, we value your feedback, and it helps us improve our services. If you have any further questions or concerns, please feel free to reach out directly.
Thank you for giving us the opportunity to address this matter.
Best regards,
Llewellyn
Director
item never arrives and no contacty from tech trek
placed order for a gas cooker.
after waiting for more than two weeks still no item and no response from tech trek team explaining where the item is.
courier saying " Expecting to recieve item from company "
very poor service and from company amnd no coreespondence other than generic email.
[please avoid this company as very poor and waste your time and money on items that dont arrive.
21 November 2023
Unprompted review
Reply from trektechgear.com
Dear Mr. James Coutts,
We sincerely apologize for the inconvenience you've experienced with the delayed delivery of your Naturehike Stove.
We appreciate your confirmation of the receipt of your Naturehike Stove order on 2 December 2023. We are pleased to hear that your order arrived well within our delivery timeframe. However, we sincerely apologize for any inconvenience caused by the delay.
You can call us us through our customer support number provided via through this link: https://trektechgear.com/pages/faqs. Our customer service team is always ready to assist you.
We understand the importance of timely communication, and we apologize for any lapses in our responsiveness. We assure you that our team is dedicated to resolving this matter promptly.
Best regards,
TrekTechGear
Customer Service Team
Subject: Confirmation of Naturehike Stove Order Delivery
I have ordered a helmet as a birthday…
I have ordered a helmet as a birthday gift has not arrived no one answers there phone said they would give me 30% off for the inconvenience as it's taken nearly a month have not paid the money in to my account keep sending ne the same letter of apology over and over again. Know one has had the common decency to return one of my calls still waiting they have been ignoring me
Don't trust them
3 October 2023
Unprompted review
Reply from trektechgear.com
Dear Satisha Archibald,
We sincerely apologize for the inconvenience you've experienced with your order, especially during what should have been a joyous time for a birthday celebration. We understand the frustration that comes with delays, and we appreciate your patience.
The holiday season has brought about unprecedented challenges in the shipping and courier industry, leading to significant delays, as well as instances of possible loss or theft in transit. Unfortunately, your order was affected by these unforeseen circumstances.
We regret that our initial attempts to remedy the situation, such as offering a 30% discount and communication, did not meet your expectations. We acknowledge your concerns about the repeated apologies and the lack of responsiveness to your calls.
In response to your review, we want to assure you that we take this matter seriously. After thorough investigation, we found that your order has indeed been significantly delayed, and we acknowledge the distress this has caused.
To rectify the situation, we have processed a full refund for your order. We understand the importance of the helmet as a birthday gift, and we deeply regret that it did not reach you in time. We value your trust in us, and we are committed to improving our processes to prevent such issues in the future.
If you have any further questions or concerns, please do not hesitate to contact our customer service team directly. We are working diligently to address the backlog of inquiries and appreciate your understanding during this challenging time.
Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Sincerely,
TrekTechGear
Customer Service Team
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