tresta would only work for us if texting was able to be used with the number. i explained that several months ago...was told not a problem. well....never got set up. so many hoops to jump through,... See more
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Generally speaking, the service is not bad. However, the reason for three stars is the extremely slow app (at least on Android). Just opening it to check messages or make calls takes an unacceptably l... See more
Company replied
Almost 25% in hidden fees. Google provides the same service for $5 per month. Contrary to the false representations made by Tresta in response to my complaint, the additional costs are not listed... See more
Company replied
As a wedding planner and small business owner, my work load and call volume changes daily. I'm rarely able to drop what I'm doing to grab a pen and paper to take information or contact numbers. I love... See more
Company details
Written by the company
With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Contact info
United States
- (844) 2-TRESTA
- support@tresta.com
- tresta.com
2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Serves my purposes
Serves my purposes for using a Tresta number fo "mask" my cell phone area code while on a long term full-time consulting assignment in a different area code.
11 December 2019
Unprompted review
Reply from Tresta
Sounds like a great use case, thank you Jay! Let us know if you ever have any questions about our other features. We're here 24/7.
We have had such a great experience…
We have had such a great experience with Tresta. The service works great, any issues we’ve had, have been handled professionally and promptly.
11 December 2019
Unprompted review
Reply from Tresta
Thank you for the review Laurence. Providing a great service is our top priority and we're so glad you're enjoying your experience!
Great experience and value for services…
Great experience and value for services provides! Always very helpful.
11 December 2019
Unprompted review
Reply from Tresta
Thank you, Jose!
I haven't used their services as of…
I haven't used their services as of yet.
However, the person I spoke to was very friendly and helpful.
10 December 2019
Unprompted review
Reply from Tresta
Thank you for complimenting our customer service team Mary! We hope you enjoy using Tresta, we're here 24/7 if you have any other questions.
I love it's capabilities.
10 December 2019
Unprompted review
Reply from Tresta
Thank you, Carmine. We are proud of our mobile app and look forward to continuing to make it even better!
I enjoy the ease of getting my calls.
5 December 2019
Unprompted review
Reply from Tresta
Hi Joel! Ease of use is a huge focus for us at Tresta. Thank you for the great feedback.
You got the best customer service in…
You got the best customer service in the world you and your team make a difference
5 December 2019
Unprompted review
Reply from Tresta
Wow, thank you, John! We take pride in offering great service around the clock and are so glad Tresta is making a difference in your business.
So so service
So so service. Customer service reps too young and inexperienced.
4 December 2019
Unprompted review
Reply from Tresta
Donald, thank you for taking the time to notify us about your experience. We take the quality of our 24/7 customer service very seriously and we'd like to learn more about where we're missing the mark. We'll be contacting you shortly.
unfortunately
unfortunately, tresta as yet does not adequately replace my iphone's stock messages and phone apps.
It does not audibly notify me of incoming text messages, text messages can be late or never arrive and phone calls can take too long to connect resulting in the caller hanging up or going to voice mail.
4 December 2019
Unprompted review
Reply from Tresta
Hi Ananda, thank you for taking the time to provide us with feedback. It's very concerning to us that you are experiencing delayed text messages and phone calls and we would like to learn more about the issues immediately. We will be reaching out to you shortly.
Pretty Darn Good
Solid service. Only negative is there is some slowness in the patch speed some times.
4 December 2019
Unprompted review
Reply from Tresta
Thanks for your feedback Aaron! We're glad you're enjoying the service. Metrics like patch speed are items we're always paying close attention to as they significantly impact the user experience. Please give us a call at 844-2-TRESTA or message us via live chat if you're experiencing issues.
I enjoy the service, but...
I enjoy the service. My only complaint is having to be prompted to press 1 to accept the call, which delays the caller. Sometimes the caller hangs up before I am able to press any numbers. I have already accepted the call by pressing “answer”.
4 December 2019
Unprompted review
Reply from Tresta
Hey Mike, we really appreciate your feedback and are glad you're enjoying the service. Currently, Tresta prompts users to press 1 to accept calls as a way to ensure a live person has been reached. Stay tuned, the ability to toggle that feature on and off is coming up soon!
Developing App, Good Service
As a developing app, the quality of calls is good. Billing may be a little tricky, somewhat on a post-paid timeline. Messages are in beta mode, but all in all a good business phone service.
13 November 2019
Unprompted review
Reply from Tresta
Hi Trey, we really appreciate your review and are so glad you're enjoying the service. Business texting was released to all users in August, we hope you're enjoying that feature too! As for billing, we bill one flat rate per month in arrears. Please give us a call at 844-2-TRESTA if you ever have any questions about your statement, we're here 24/7.
Tresta is very easy and reliable
Tresta is very easy and reliable. Happy to have my business number finally separated from my personal cell. Customer service was great when I had questions. I’ve recommended them to other business owners.
11 November 2019
Unprompted review
Reply from Tresta
Thank you, Jaime! We're so glad you chose Tresta to separate your personal and business numbers. We really appreciate the feedback and referrals.
great company
great company, great service, and great customer service.
8 November 2019
Unprompted review
The service works great for what I use…
The service works great for what I use it for. I've been using it for years and it's been flawless.
8 November 2019
Unprompted review
Reply from Tresta
Wow, thank you Keith! We're so glad to hear that. We really appreciate the feedback.
Very easy and it just works.
8 November 2019
Unprompted review
Reply from Tresta
That's great to hear John! Our goal is to make the experience as easy and seamless as possible.
They only take a payment with a credit…
They only take a payment with a credit card. You cannot send
them a check. Isn't that strange?
2 November 2019
Unprompted review
Reply from Tresta
Hi Eileen, thank you for your review. Most of our customers do find it's easier to pay by card; however, we appreciate your feedback and will keep this in mind in the future.
Always helpful and friendly with…
Always helpful and friendly with anything I call about.
2 November 2019
Unprompted review
Reply from Tresta
Thank you, Andrea!
Definitely not switching back to any other company
Much, MUCH better than other VoIP services at the cost. The interface and mobile app are very easy to navigate, support is very responsive and you really can't beat the price when it comes to the features you receive. There are just a couple small features that prevent me from rating this as 5 stars, but I hope to see Tresta continue to enhance and update their software to accommodate all needs as their competitors but at the same competitive price.
1 November 2019
Unprompted review
Reply from Tresta
Wow! Thank you, Chris. We're so glad you're having a great experience with our app and service. Stay tuned for even more enhancements and updates in the future.
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