Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
Company replied
The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
Company replied
Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
Company replied
Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Support
Great Support! I didn't feel like it's scripted nor monotonous, Andrew gave his best effort to assist me all the way through! He deserve a raise! Kudos to him!
13 February 2026
Reply from Trezor
Hey Reagan! 👋
Wow, thank you so much for the awesome review! We're really happy to hear that Andrew was able to help you out in such a genuine and dedicated way—he’ll definitely be smiling when he sees your kind words (and yes, we'll make sure the “raise” comment gets noticed too 😉).
Thanks for taking the time to share your experience. You made our day! 🙌
The Trezor Team 🔐🚀
Super induction!
Very detailed, patient and easy to follow. Had my doubts but highly recommend!!
12 February 2026
Reply from Trezor
Hi there! 👋
This is so awesome to read — thank you for sharing your Trezor Expert experience! 🙌 We know starting out can sometimes feel a little overwhelming, so it’s fantastic to hear that the induction felt detailed, patient, and easy to follow. That’s exactly the kind of smooth first step we aim for.
If you ever need anything else along the way, we’re right here. Thanks again for taking the time to leave such kind words!
The Trezor Team 🔐🚀
Questions
I was actually looking for reviews from people who use the device. What their experience is with using the wallet, not about customer service, though I do appreciate your response.
I have a Trezor wallet so I do understand what information it holds I just haven't put my information on it until I'm more confident with it, hence 2 star review. There is so much false information, AI, scammers and hackers that it makes it difficult without questioning.
12 February 2026
Unprompted review
Reply from Trezor
Hi Grace,
Trustpilot isn’t our official support channel, so for detailed questions about security measures, manufacturing, or anything technical, the best place to reach us directly is here: https://trezor.io/support
. Our specialists will be happy to provide thorough answers.
We’re also a bit curious about the 2-star rating. If you haven’t had personal experience with our products or support yet, we’d genuinely love to understand what led to that score. Feedback helps us improve, so any clarification would mean a lot.
As for what you mentioned about investors losing crypto — there has never been a confirmed case of a remote hack of a Trezor device itself. When losses unfortunately happen, they are almost always due to user mistakes, such as sharing the wallet backup (recovery seed) with an attacker, entering it on a fake website, or exposing it online. Crypto is not stored on the device. The wallet backup is the key to the funds, and if it’s shared, no hardware wallet can prevent misuse. That’s why we put so much emphasis on education and clear security guidance.
If you’re considering a hardware wallet, asking these questions is absolutely the right approach 👍 Feel free to reach out through our official support page — we’ll gladly walk you through everything.
The Trezor Team 🔐🚀
Very good and thorough customer service!
11 February 2026
Reply from Trezor
Hi Freddie,
Thank you so much for the great feedback! 🙌
“Thorough” is exactly what we aim for — taking the time to make sure everything’s clear and properly sorted. It means a lot to know that came through in your experience.
We’re always here for you.
The Trezor Team 🔐🚀
He is pretty clear and patient
11 February 2026
Reply from Trezor
Hi Tianhao,
Thank you for the kind words! 😊
We’re really glad to hear everything was explained clearly and patiently — that’s exactly the kind of experience we want everyone to have. Crypto topics can sometimes feel a bit complex, so taking the time to make things understandable is something we truly care about.
If you ever need anything else, we’re always here to help.
The Trezor Team 🔐🚀
Problem sending tokens with Kraken for the first time.
After 10 mails and dont't find a solution, our telephone consultation kept on searching even it was a Kraken issue.
We identified that the issue you were experiencing when sending tokens from Kraken to your Trezor was related to reusing the same contact/alias for multiple ERC-20 tokens. Once a new, unique alias was created and linked to your Trezor’s Ethereum receive address, the issue was resolved.
11 February 2026
Reply from Trezor
Hi Geert,
Thank you for sticking with it and for sharing the full story here 🙏
We can imagine how frustrating it must’ve been after 10 emails and still not having a clear solution. Situations like that can really test your patience — especially when you’re trying to move funds for the first time.
We’re glad that during the call we were able to keep digging together and pinpoint the actual cause.
Even though it turned out to be a Kraken-related setup issue, we’re always happy to stay with you until things are sorted. Your peace of mind matters to us.
Thanks again for your persistence and trust — and if anything else comes up, we’re here for you.
The Trezor Team 🔐🚀
Sean made the learning process enjoyable
10 February 2026
Reply from Trezor
Hi Philip,
This is so nice to read— thank you for sharing! 🙌 😊
Getting comfortable with crypto and security can feel overwhelming at first, so turning it into a positive experience is exactly what we strive for.
We’ll be sure to pass your kind words along to him!
If you ever want to learn more or need a hand with anything else, we’re right here.
The Trezor Team 🔐🚀
The Trezor Expert,Tristan
The Trezor Expert,Tristan, was extremely helpful and solved my issues of signing & verifying adresses perfectly. Thank you very much!
10 February 2026
Reply from Trezor
Hi Björn,
This is so great to read — thank you for sharing! 🙌
We’ll make sure Tristan sees your shoutout 😊 It’s awesome to hear everything was explained clearly and sorted out perfectly.
If you ever run into anything else or just want to double-check something for peace of mind, we’re always here to help.
Thanks again for the kind words and your trust! 💙
The Trezor Team 🔐🚀
I recently had some trouble finding a…
I recently had some trouble finding a crypto that I had in my wallet. Reached out to Trezor for help and a Tech responded to assist, I’m greatfull for there help. It can be frustrating since you can’t just pickup the phone and walk thru the issue, but it’s been resolved. Thank You Trezor :)
9 February 2026
Reply from Trezor
Hi Milo,
Thanks a ton for sharing this! 🙌
We totally understand the part about not being able to just pick up the phone and sort it out instantly. However, this is also a security measure to prevent anyone from spoofing our number and pretending to be us over the phone. We’re really glad our tech team was able to guide you through it and get everything resolved in the end 💪
If anything ever feels unclear again, just reach out — we’re always here to help you navigate it.
Thanks again for the trust and the kind words! 😊
The Trezor Team 🔐🚀
Reply from Trezor
Hi Lawrence,
Thank you so much for the kind words — we truly appreciate you taking a moment to share this! 🙌
Knowing that you felt well taken care of means a lot to us. Providing helpful support and showing genuine care is exactly what we aim for, so your feedback really makes our day.
If you ever need anything in the future, we’re always here for you.
The Trezor Team 🔐🚀
This device is designed and built based…
This device ( safe 5) is designed and built based on the white paper and ideas of Satoshi Nakamoto :)
8 February 2026
Unprompted review
Reply from Trezor
Hi Sergee!
We love how you put that. 😎 It's awesome to see the connection you're making back to the roots of Bitcoin and Satoshi's vision. We're proud to carry that spirit forward with devices built for true self-custody and security.
Thanks for the thoughtful shoutout—keep stacking safely! 🟧💪
Cheers,
The Trezor Team 🔐🚀
Tristan was very helpful and walked me…
Tristan was very helpful and walked me through the step by step processes. Thank you!
7 February 2026
Reply from Trezor
Hi CoCo!
That’s so great to read. We're glad the step-by-step support made things easier for you. You're very welcome, and we're always here if you need a hand again down the road.
Take care and enjoy the peace of mind with your Trezor!
All the best,
The Trezor Team 🔐🚀
good service
I just how the team responds to my messages quite fast and redirecting me for better responde.
6 February 2026
Reply from Trezor
Hi Mercy!
Thanks for the lovely words! 😊 We're really glad you felt the quick responses and helpful redirection made things smoother for you.
If there's anything else you need, we're just a message away!
The Trezor Team 🔐🚀
I had an excellent experience with the Trezor Support team
I had an excellent experience with the Trezor Support team. Their professionalism, efficiency, and responsiveness were outstanding. Any issues I encountered were handled quickly and clearly, making the process smooth and reassuring. My order was successfully placed and processed without any hassle. I highly recommend Trezor for both their products and their exceptional customer service.
5 February 2026
Reply from Trezor
Hi Khacef!
Wow, thanks for the awesome feedback! 🙌 We're really happy to hear that everything went smoothly for you—from support to placing your order. It means a lot to know our team could make things clear and hassle-free along the way.
Your recommendation seriously makes our day—thanks for putting your trust in us! If you ever need anything else, you know where to find us. 😊
Cheers,
The Trezor Team 🔐🚀
The session was great and stepped me…
The session was great and stepped me through the process. Appreciate the patience also as I am a first time Apple Mac user.
I feel confident using my Safe 7 now moving forward.
Thanks.
5 February 2026
Reply from Trezor
Hi Ben!
Thanks a bunch for the kind words 😊 We're really glad the session helped walk you through everything, especially since you're just getting started on a Mac—big kudos for diving in! 🖥️🍏 Your confidence with your Safe 7 means the world to us, and it's awesome to hear you're feeling good moving forward.
If anything else pops up down the road, we're always here for you!
Take care,
The Trezor Team 🔐🚀
Shawn was patient and made me feel…
Shawn was patient and made me feel comfortable durin our session.
4 February 2026
Reply from Trezor
Hi Evad! 👋
That’s really great — huge thanks for sharing! 😊 We're so glad our Trezor Expert was able to create a comfortable space during your session.
Patience and clarity go a long way, especially when diving into something as important as crypto security. 🔐
The Trezor Team 🔐🚀
Chatbot HAL & Trezor Forum NO help, only direct Trezor Support worked!
After having absolutely NO help at all through the Chatbot Help HAL, and after having NO help at all through the recommended Trezor Forum portal, I eventually got the help I needed directly form Trezor Support after applying & waiting for a ticket. So in the end my problem was sorted, but it was not an enjoyable experience having first to jump through those other hoops without any success.
4 February 2026
Reply from Trezor
Hi Ciaran! 👋
Thanks for taking the time to share your experience — and we really hear you on this one. We’re genuinely sorry that the initial steps with HAL and the community forum didn’t bring the support you needed right away. That’s definitely not the kind of journey we want anyone to go through when they’re just looking for help.
That said, we’re glad our support team was able to step in and get things sorted for you in the end. Your feedback is super valuable, and we’ll keep working on improving those first points of contact so future experiences feel smoother and more helpful from the start.
Thanks again for sticking with us — we really appreciate your patience.
The Trezor Team 🔐🚀
The best!
Knowledgeable, friendly, step-by-step instructions and follow-up. Solid way to learn about Trezor!
4 February 2026
Reply from Trezor
Hi Rich! 🙌
It’s awesome that the step-by-step support and follow-up made your Trezor experience solid and smooth. That friendly, knowledgeable guidance is exactly what we aim to bring to every session! 💬
Thanks for being part of the Trezor community!
The Trezor Team 🔐🚀
New device advice
was very helpful on getting me set up on a new device, and how to be secure.
28 January 2026
Reply from Trezor
Hi Neil! 👋
Thanks a ton for the feedback! We're really glad to hear the guidance helped you get set up smoothly on your new device — and even more so that it gave you confidence in staying secure. 🔐💡
If you ever need more tips or run into questions down the line, we’re always here to help.
The Trezor Team 🔐🚀
Shawn's review
Shawn was awesome to work with he was very helpful in helping figure out and correcting on what I did wrong transfering my crypto from my wallet to Coinbase. He comes across very well and is easy to understand. I thank both Trezor and Shawn for the onboarding session.
4 February 2026
Reply from Trezor
Hi Bruce! 👋
Huge thanks for the kind words — we’re so glad that our Trezor Expert was able to guide you through the process and make everything easier to understand. He’ll be really happy to hear this! 😊
We’ve got your back anytime you need support or want to explore more features. Thanks again for trusting us with your journey!
The Trezor Team 🔐🚀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.