Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
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I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
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The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
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Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Troubleshooting Linux
They responded within a day which was helpful and provided me with a number of solutions albeit, it was a decision I made in trouble shooting that resolved the issue, but they did get back to me swiftly
17 April 2026
Reply from Trezor
Hey SJ B.,
We're glad you reached out to us and appreciate you mentioning our quick response! It sounds like you did some great troubleshooting on your own, too. If you ever need more help, we're here for you! 😊
The Trezor Team 🔐🚀
Great support service
17 April 2026
Reply from Trezor
Hello Marcos!
It's awesome to have such positive feedback. Thanks for taking the time to share your experience with us.
The Trezor Team 🔐🚀
Reply from Trezor
Hello Olga!
Thank you for taking the time to share your positive experience. If there's anything else we can do for you, feel free to reach out.
The Trezor Team 🔐🚀
Shawn was outstanding
Shawn was outstanding. He was patient and explained things thoroughly and clearly. Great job!
15 April 2026
Reply from Trezor
Hi Chris!
It's awesome to hear that Shawn from Trezor Expert made such a positive impact on your experience. 🌟 Patience and clarity are crucial, and we're thrilled he delivered just that!
The Trezor Team 🔐🚀
Clear advice and instructions - super easy!
Jack was fabulous. Talked me through everything and was so thorough and happy to answer all my novice questions. It was such an awesome way to learn how to use Trezor and I feel confident now and supported by this team. Highly recommend!
15 April 2026
Reply from Trezor
Hello Bonita!
Thanks for sharing your Trezor Expert experience. Jack sounds like he did an amazing job guiding you through everything. 🚀 We're delighted to know you feel confident and supported. If you ever have more questions, we're here for you.
The Trezor Team 🔐🚀
Great products and great customer…
Great products and great customer service. Ordered a Safe 7 and had a question about the set up. They got back to me very quickly and everything was explained clearly.
Highly recommended!
4 April 2026
Unprompted review
Reply from Trezor
Hello Supersilvers!
Big thanks for your review. 😊 Clear and quick support is what we aim for. Thanks for the high recommendation.
The Trezor Team 🔐🚀
Trezor's problem-solving service is top-notch
When I encountered a logistics issue during my purchase, customer service quickly helped me change my phone number and provided it to the courier company. After confirming the hardware problem, they immediately provided a solution. Trezor's problem-solving service is top-notch; their speed and attitude in resolving issues are outstanding.
14 April 2026
Reply from Trezor
Hi Haowen L.,
Wow, thank you for sharing your experience! 🎉 We're glad our team could assist with the logistics hiccup and hardware issue.
The Trezor Team 🔐🚀
Super Cold Wallet
Previous bought Cold Wallet not saying brand but lost 10 cheap coins … from that experience watched Trezor ads & Crypto experts so Decided TREZOR SAFE 7 was for me even followed in-unpacking vid….. So easy to use never usually never write on items but the Trezor safe 7 deserves my time & I’m a beginner.
13 April 2026
Reply from Trezor
Hi John! 😊
Thanks for sharing your story. It’s great to hear that the setup felt smooth and easy to follow, especially as a beginner. That’s exactly what we’re aiming for, making self-custody simple and approachable.
If you ever want to explore more features or have questions, we’re always here to help.
The Trezor Team 🔐🚀
Good but slow
Long waiting times to get support, but accurate and helpful information provided.
12 April 2026
Reply from Trezor
Hello Loannis!
Thanks for sharing your experience with us. We're glad that you found our support team's information accurate and helpful, however we hear you on the wait times. We're working on improving our response speed to serve you better. If you have any more questions, feel free to reach out.
The Trezor Team 🔐🚀
Jack was very kind and helpful
Jack was very kind and helpful! He was extremely knowledgeable and made all of the information easily digestible. He was fun to talk to and as a beginner in crypto, he taught me lots of helpful information. Would absolutely recommend the trezor expert experience! Thanks!
12 April 2026
Reply from Trezor
Hello Emma! 😊
Thanks for sharing this lovely feedback. It’s fantastic to hear that Jack made such a positive impression. It’s great that the Trezor Expert session felt approachable and helpful, especially as you’re getting started in crypto.
If you ever feel like exploring more, we’re always here to guide you further. 🚀
The Trezor Team 🔐🚀
Reply from Trezor
Hi GM!
Thanks for taking the time to share that your Trezor Expert session was easy to follow and that our expert made the experience smooth and professional.
If you ever need anything else or want to dive deeper, we’re always here to help.
The Trezor Team 🔐🚀
I had a great experience with Shawn my…
I had a great experience with Shawn my rep. He was very knowledgeable and patient with me, helping me to work through my concerns with my device. I would 100% recommend their products and services.
7 April 2026
Reply from Trezor
Hello Candace! 😊
Thanks so much for sharing. It’s wonderful to hear your Trezor Expert session with Shawn made such a positive difference. It’s great that his patience and knowledge helped make everything clearer and more comfortable for you.
If you ever have more questions or need support again, we’re always here to help.
The Trezor Team 🔐🚀
smooth and just the right pace. accomplished our goals on first try. very thorough as well and good security tips
smooth and just the right pace.
9 April 2026
Reply from Trezor
Hi Roger! 😊
Thank you for sharing your experience with us! It’s great to hear that everything went great and that you were able to accomplish your goals on the first try, that’s exactly how it should be.
We’re especially glad you found the session thorough and picked up some useful security tips along the way. That extra layer of confidence really matters when navigating crypto.
If you ever want to explore more or have additional questions, we’re always here to help!
The Trezor Team 🔐🚀
Shawn was amazing!
Shawn was amazing! I’d give him 10 stars if possible. He clearly laid a foundational base of knowledge for me to understand how everything works, from my device, to crypto in general, to other questions I had, and more. He took his time, didn’t make me feel dumb, was very relatable and friendly, and made the new process of jumping into this world enjoyable and less scary. I so much appreciate his time and willingness to answer further answer questions I have via email. Best customer service EVER!!! Thank you so much, Shawn, you’re awesome!
8 April 2026
Reply from Trezor
Hi Sarah! 😊
Wow, this was such an amazing message to read, thank you for sharing it with us! It’s incredible to hear how Shawn was able to guide you through everything in such a clear, friendly, and supportive way. Getting into crypto can feel overwhelming at first, so knowing he helped make that journey feel approachable and even enjoyable really means a lot.
We love that he took the time to not only explain the basics but also connect with you on a personal level and be there for follow-up questions too, that’s exactly the kind of experience we want to create.
We’ll make sure Shawn sees this, it will absolutely make his day. Thank you again for your kind words and for trusting us on your journey. 💙
The Trezor Team 🔐🚀
Reply from Trezor
Hi Ward! 😊
Thank you for sharing this with us. It’s great to know you had a smooth experience with our support team and that our products have left a solid impression. We work hard to keep both our service and security standards strong, so your feedback really means a lot.
We truly appreciate you being with us!
The Trezor Team 🔐🚀
I worked directly with a very…
I worked directly with a very professional guy named Shawn. He did an excellent job of explaining everything and answered all my questions.
I really appreciate it!
7 April 2026
Reply from Trezor
Hi there! 😊
Thank you so much for taking the time to share this with us. It’s wonderful to know that Shawn gave you such a professional experience and took the time to explain everything clearly while answering all your questions. That kind of support can make all the difference, and we’re really grateful you pointed it out.
We’ll make sure your kind words reach Shawn, they’ll definitely mean a lot to him. 🙌
We truly appreciate your support!
The Trezor Team 🔐🚀
Beautiful Energy Transfer
Wow, Nick was amazing. Super knowledgable about the product and with crypto. I felt he just didn't onboard me, he got to know me and my needs which allowed us to do some frestyling and show me some additional functionality which was important to me.
7 April 2026
Reply from Trezor
Hi Bobby! 😄
Wow, this was such a great praise, thank you for sharing your experience! It’s awesome to hear how Nick made the whole session feel personal and tailored to you. That kind of connection, where it goes beyond just onboarding and turns into a real understanding of your needs, is exactly what we aim for. It’s great to know you got to explore features that really matter to you.
We’ll definitely pass your kind words on to Nick, this will make his day! If you ever want to dive even deeper or have more questions, we’re here for you anytime. 💙
Thorough and professional, but a little too basic.
I like how thorough, informative, professional, and friendly it was. It gave me more confidence in using my Trezor device and handling crypto in general. I also appreciated how patient and responsive the Expert was with my questions and concerns. My reason for 3 stars is because we were unable to cover as much ground as I was hoping to. At the outset, we spent a lot of time covering basic information pertaining to crypto and self-custody that I was already familiar with (although I understand its importance) and we ran out of time before getting into the meat and potatoes of the Trezor Suite and actually sending and receive cryptocurrency.
7 April 2026
Reply from Trezor
Hi Dane 👋
Thanks for sharing this with us, we really appreciate the honest feedback. It’s great to hear the session felt professional and helpful, but we hear you on not getting far enough into the hands-on parts you were expecting.
We’ll pass this along to the team so we can better tailor sessions to each user’s experience level and set the right expectation from the start.
The Trezor Team 🔐🚀
Trezor is a great company with a great product
Trezor has a great mindset toward crypto security when it comes to hardware wallets. The customer support is stellar and I believe in their products
7 April 2026
Reply from Trezor
Hi Stephen! 😊
Thank you so much for sharing this. It’s awesome to know that our approach to crypto security and hardware wallets resonates with you. That mindset is something we care deeply about, so it’s great to see it reflected in your experience.
And your shoutout to our support team didn’t go unnoticed either, we’ll be sure to pass that along to them! 🙌
We truly appreciate your trust in us and in what we’re building. If you ever need anything or have more thoughts to share, we’re always here. 💙
Best crypto hardware wallet
Best crypto hardware wallet. Perfect support. Bitcoin dedication.
7 April 2026
Reply from Trezor
Hello Anon!
Thank you for highlighting what matters most! 💙 We put a lot of focus on keeping things secure, simple, and true to Bitcoin principles.
And big thanks for the shoutout to our support team too! 🙌 If you ever need anything, we’re always here to help.
The Trezor Team 🔐🚀
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