Refund promised in writing, never arrived — had to open a bank dispute.
I joined online on 17 October (Couples Monthly, £70, advertised as "no contract") and cancelled on 19 October, before my membership started. The club's first reply cited a "30-day cancellation policy" with a final payment on 6 November and access until 5 December. Neither date appears anywhere in the agreement I received, which shows a start date of 30 October and a commitment end date of 29 November. Only after I pushed back did the manager confirm the cancellation in writing and say my full £70 refund was requested on 20 October and would arrive within 5–10 working days.
Almost two weeks later, nothing has reached my account and I have had no update since 21 October. I have had to open a dispute with my bank to get my own money back. Unclear terms, dates that match nothing in the contract, and a refund that never arrives: avoid joining online and keep every email