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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, stunning, and exceeding expectations. The staff, particularly some team members, are frequently highlighted for their helpfulness, professionalism, and personalized approach, making the entire process easy and seamless. People also appreciate the excellent customer service, noting the quick responsiveness, clear communication, and dedication to ensuring satisfaction. However, some people were dissatisfied with the service of the company, mentioning a lack of respect towards customers. Additionally, one customer felt the chain on their beautiful necklace was too thin and difficult to change.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its beauty, quality, and stunning... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Service

Clients share positive opinions on service, highlighting outstanding communication and impressive speed. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more

Company replied

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied


Company details

  1. Jewellery shop
  2. Jewellery Valuer
  3. Jewellery Designer
  4. Jewellery manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service and timely…

Amazing customer service and timely arrival on items bought

11 December 2025
TriJewels logo

Reply from TriJewels

Hi
thank you, we had fun makin the lab grown diamonds bezel set ear studs.
happy she liked it, any after sales service do let us know.
Best
Vijay B.

Rated 5 out of 5 stars

Flawless execution and amazing service by Vijay!

I can’t say enough good things about my experience working with Vijay @ TriJewels to create a custom engagement ring. I picked up the final piece today, and it has truly exceeded my expectations on every single level, absolutely stunning.

Beyond the incredible craftsmanship, what really stood out for me was the service. Vijay is a true professional who genuinely cares about his clients. At a moment when the process felt a bit overwhelming, he stepped in with a solid pep talk that I really needed and offered the guidance necessary to keep the entire project on track. It’s rare to find that combination of expert jewelry knowledge and genuine personal support. I couldn't recommend Vijay and TriJewels enough for anyone looking for a significant piece.

8 December 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you so much for such a thoughtful review, it truly means a lot to us. We really enjoyed working with you on this piece and are so happy it turned out even better than expected. Always here for you and glad we could be part of something so meaningful.
Best
Vijay B

Rated 5 out of 5 stars

The ring is as beautiful as pictures…

The ring is as beautiful as pictures and the arrival was quick.

21 November 2025
TriJewels logo

Reply from TriJewels

Hi
Thank you so much for sharing this. Really happy the ring turned out just the way you hoped and that it reached you quickly.
Always here for you.
Best
Vijay B.

Rated 5 out of 5 stars

Beautiful rings, fast shipping!

Received beautiful rings!
Fast shipping! Great seller! 5 stars. Thank you!

19 November 2025
TriJewels logo

Reply from TriJewels

Hi
We had fun making it for you guys, thank you for the warm feedback
always around for anything
Best
Vijay B.

Rated 5 out of 5 stars

Small town service even after the sale

Small town service even after the sale, excellent quality products, and unbeatable prices. Highly recommend TriJewels!

25 November 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi thanks so much we had fun making your gorgeous pc of jewelry.
Glad you liked it, always here for you.
Best
Vijay B.

Rated 5 out of 5 stars

Working with Vijay was an exceptional…

Working with Vijay was an exceptional experience! I had a clear idea of what I was looking for in an engagement ring and Vijay was an excellent guide to ensure that my ideas were durable and feasible. His expertise was evident in every interaction. He went above and beyond to ensure that I had all the detail required to make an informed decision on each aspect of the ring. Vijay’s team made the ring with incredibly quickly, and used digital and physical mocks to ensure I was comfortable with the end design throughout the production process. I can’t recommend TriJewels enough!

26 September 2025
TriJewels logo

Reply from TriJewels

Hi
thank you so much , we had fun making this gorgeous ring and glad she liked it too, thanks for sharing the lovely images and be blessed with more beutiful times together.
always her for you guys be in touch.
thanks
Vijay B

Rated 5 out of 5 stars

Engagement Ring

I had an excellent experience working with TriJewels. They sourced a beautiful diamond that perfectly matched my needs and expectations, and guided me through every step of the process with full transparency. They provided detailed CAD files and even a clay model before production. The turnaround time was impressively quick, and their service and support after the ring was completed was outstanding. Highly recommend for anyone looking for a professional, trustworthy jeweler.

27 October 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
thank for the opportunity, we had fun making the ring for you..and keep the price lesser than the actual pc we saw at a big box retailer.
always here for you.
best
Vijay

Rated 5 out of 5 stars

Wonderful Experience

Wonderful Experience, Very good team, Customized a wonderful ring , very very impressive work and quality of the diamonds are top notch

13 October 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
Truly appreciate your wonderful review. It was a joy customizing your ring and making sure every detail came out just right.
Best,
Vijay B

Rated 5 out of 5 stars

The ring is beautiful.😊

30 October 2025
Unprompted review
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Reply from TriJewels

hi
we had fun making it for you, the changing color garnets came out so pretty.
appreciate the business let us know if you need any after sales service.
Always here
Best
Vijay B

Rated 5 out of 5 stars

Beautiful ring . Lots of compliments on it.

The ring is beautiful just the way I wanted it! I've had compliments on it.

14 October 2025
TriJewels logo

Reply from TriJewels

Hi
Thank you for the lovely feedback. We loved creating this ring for you and are so happy to hear it’s getting all the love and compliments it deserves.
Best,
Vijay B

Rated 5 out of 5 stars

Professional

The team was great and help me effectively purchase the ring online. They are continuing to work with me on getting my product. Appreciate the professionalism.

8 October 2025
TriJewels logo

Reply from TriJewels

Hi
Thank you for the kind words. Glad we could assist with your order and we're here every step of the way till it's just how you want it.
Best,
Vijay B

Rated 5 out of 5 stars

My Go-To Jeweler! Truly the best!

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been beautifully crafted with so much care and attention to detail.

Even though I live all the way across the country in San Francisco, I wouldn’t go to anyone else. That’s how much I trust them. Their team makes the entire process easy, seamless, and personal. They listen, they care, and they always deliver something that exceeds my expectations.

Our wedding rings and other meaningful pieces are so special to us, and TriJewels brought them to life in a way that reflects our story. I’m incredibly grateful for their talent and their dedication to their customers.

If you’re looking for a jeweler you can trust for life’s most important moments, TriJewels is the one!

10 September 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
Thank you so much for such a heartfelt review, it truly means a lot. It's been an absolute pleasure creating these special pieces for you over the years, and being part of your journey from gifts to wedding jewelry has been nothing short of an honor.
Always here for you, no matter the distance.
Best,
Vijay B

Rated 5 out of 5 stars

They were super responsive and sold me…

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s vendor didn’t offer the color I wanted. They were very affordable as well. Jared reset TriJewels stones for me and let me tell you, it’s perfect! Thank you TriJewels! I am picky and you surpassed my expectations. The stones are so shiny and beautiful.

23 September 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
Thank you so much for the lovely feedback. We’re really glad we could help you find just the right stones to complete your vision. Appreciate the trust and so happy it all worked out perfectly!
Best,
Vijay B

Rated 5 out of 5 stars

Great Service!

Very nice customer service!

16 September 2025
TriJewels logo

Reply from TriJewels

Hi,
thank you for reaching out for your order and glad we could help you out, hope you like your product too, always here for you
best
Vijay B

Rated 4 out of 5 stars

This is my first time using Trijewels

This is my first time using Trijewels, it’s was recommended to me by a friend when I was looking for where to get my engagement ring and I can’t lie it was a really nice experience
I wish y'all could see her face when I proposed to her, she really loved the ring
I definitely recommend

16 September 2025
Unprompted review
TriJewels logo

Reply from TriJewels

hi
thank you so much for giving us a chance to be part your journey with an engagement ring created by us for you.
hope it brings you and her all the luck and love
any service you need pls reach out to us anytime
Best
Vijay B

Rated 5 out of 5 stars

2nd purchase

2nd purchase. Quality jewelry for a good price. Great customer service. Responded quickly to my email. You won't be disappointed if you shop with Trijewels.

26 August 2025
TriJewels logo

Reply from TriJewels

Hi
thank you so much for always giving us a the first chance ..it always humbles us, always here for you ..let us know if you need any service
Best
Vijay B

Rated 5 out of 5 stars

Great experience with TriJewels

Great experience with TriJewels! They worked with me to create a custom wedding band, and I couldn’t be happier with the result. Communication was excellent, and the team was both friendly and professional. I highly recommend working with them!

14 August 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
thank you for giving us a chance we really had fun bringing it together and glad you liked it ...pls share live images if you can so we can show to others.
always here for any after sales service
our motto : you dream it, we make it
best
Vijay B.

Rated 5 out of 5 stars

The yellow sapphire necklace was very…

The yellow sapphire necklace was very beautiful and much better than my expectations. Customer service was amazing and delivery was quick. Very very happy with my purchases and thanks Trijewels for an amazing piece!

13 August 2025
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
Thank you for your lovely review. We are thrilled the necklace exceeded your expectations and that you are enjoying it so much.
Best,
Vijay B

Rated 5 out of 5 stars

Quick response to emails and they were…

Quick response to emails and they were able to have my husband's ring here in time for our wedding, despite a very short turnaround time. We love his ring. Very impressed!

27 July 2025
TriJewels logo

Reply from TriJewels

Hi
Thank you so much for the kind words. We are so happy the ring reached you in time for the big day and that it turned out just the way you wanted.
Best,
Vijay B

Rated 3 out of 5 stars

Pretty but thin

Beautiful necklace but the chain it came on is way too thin I feel like I’m gonna break it just looking at it, and the way the pendant is on there would require a jeweler to be able to change it to a thicker one.

18 July 2025
TriJewels logo

Reply from TriJewels

Hi
Glad you like the necklace you can always return the chain we will issue a credit and get your own as per one's liking and budget.
Always here for you.
Best
Vijay B

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