When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more
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Review summary
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After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more
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They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more
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I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more
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Company details
Written by the company
It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels
Contact info
48 West 48th Street, Ste 801, 10036, NewYork, United States
- 212-869-8415
- sales@trijewels.com
- trijewels.com
4.8
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very polite and professional
Very polite and professional. I will be buying from them again .
19 March 2024
Reply from TriJewels
Hi
We're thrilled to hear that you had a positive experience and you're considering purchasing from us again.
Best
Vijay B
Beautiful and just in time for big day!
4 March 2024
Reply from TriJewels
Hi
You're very welcome! I'm delighted that you found the product beautiful and arrived just in time for your big day. Congratulations on your special occasion!
Best
Vijay B
Great company and service
Great company and service. The whole process was seamless. The custom order was exactly what I envisioned it to be. I will be back and I highly recommend .
28 February 2024
Unprompted review
Reply from TriJewels
Hi
Thank you for your glowing review! We're delighted to hear that you had a seamless experience with us and that your custom order turned out just as you envisioned.
Best
Vijay B
Beautiful earrings
Beautiful earrings, exactly what I wanted and arrived early!! Very happy!!
14 February 2024
Reply from TriJewels
Hi
Thank you for your fantastic review! We're overjoyed to know that the earrings were exactly what you were looking for and that they arrived ahead of schedule.
Best
Vijay B
Vijay is the man!
Vijay is the man! His expertise and patience made our ring-buying experience truly one of a kind. From start to finish, he guided us through the process and made sure we were comfortable and informed every step of the way. We never felt rushed. Vijay encouraged us to take our time to get the perfect ring. His dedication and care are unmatched. I'm already planning to reach out to him for future purchases, and I wholeheartedly recommend him to anyone in need of a jeweler.
16 February 2024
Unprompted review
Reply from TriJewels
Hi
thank you so much for working so closely with us, we had fun from sketches to actual final product..glad she liked it , always here for you guys.
Best
Vijay B
Happy customer
Excellent communication and got exactly what I wanted. Beautiful tanzanite bracelet.
7 February 2024
Unprompted review
Reply from TriJewels
Hi,
I'm delighted to hear that you're pleased with your tanzanite bracelet Enjoy wearing it, and if you ever need anything else, don't hesitate to reach out.
Best
Vijay B.
Stunning ring!
I wanted a ring that would celebrate a recent success and become an heirloom for my family. Vijay was fantastic to work with in helping with the purchase and everything - including patiently answering several of my questions about settings and the price. I saw the ring go on sale with the Valentine’s code so I placed an order last week. I was able to easily pick the exact stones and metal that I wanted in the setting. Immediately after ordering, they reached out to confirm my ring size before they made my ring. The insured package arrived earlier than expected, even with overnight shipping. I absolutely love it! It’s stunning! Even better than the photos on the website. I will be purchasing from Vijay again!
15 February 2024
Unprompted review
Reply from TriJewels
Hi,
We truly appreciate your business and the opportunity to be a part of this special moment in your life.It was a pleasure assisting you in selecting the right ring, answering your questions, and ensuring that everything met your expectations.
Best
Vijay B
Classy Sassy!
Classy Sassy!
The service was quick and reliable. The rings were well set and met expectations.
14 February 2023
Unprompted review
Reply from TriJewels
Hi,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our service quick, reliable, and that the rings you received were well-set and met your expectations.
Best
Vijay B
Beautiful rings! Fast delivery!
13 November 2023
Reply from TriJewels
Hi,
We're delighted to hear that you are pleased with the beautiful rings you received and that our delivery service met your expectations.
Best
Vijay B
10/10
They did a wonderful job making sure the ring would fit, along with the engagement ring, nice and simple buying process 10/10!
21 January 2024
Reply from TriJewels
Hi,
Ensuring that the ring fits perfectly alongside the engagement ring is essential, and we're delighted that we could assist you seamlessly through the buying process.
Best
Vijay B
Earring doesn't close.
One of the earrings clasps simply doesn't clasp. Very embarrassing to give an essentially defective ( and very expensive) gift to a loved one. I guess it's my fault for buying online, but now I have to go pay a local jeweler to fix it. Very disappointing. They need to QC better.
17 January 2024
Reply from TriJewels
Hi
Sorry for the experience we are one phone call away all you need to reach out us via FaceTime or WhatsApp we would show how to tweak it for it to work perfectly as it is just a wire you need to push up or down no jeweler needed or even a pliers, just fingers, pls give us a chance to serve you before we go giving two stars for something so simple an issue , glad you liked the final pc and kept it.
Reach out to us if yet any issue pls don’t spend money fixing it with an6 other jeweler we are here for you via email,chat or call
Best
Vijay B
Great Place for Gifts!
I went here for a gift for my wife and daughters and went in knowing what I wanted and in return recieved beautiful gifts for them. Thanks to Vijay and his attention to detail I walked out with a great deal and beautiful necklaces.
20 December 2023
Unprompted review
Reply from TriJewels
Hi,
I'm pleased to hear that you liked our exceptional service and that you found the perfect gifts for your wife and daughters.We’re very grateful for customer like you hope you be with us for years to come!
Best
Vijay B
Reply from TriJewels
Hi,
Thank you for your kind words! Happy to hear that you had a fantastic experience with us. Providing excellent service and caring for our customers are top priorities.
Best
Vijay B
Meir London Blue Topaz Ring
This ring is absolutely beautiful! The craftsmanship is amazing. I cannot find one flaw with this ring. The diamonds are bright and clear and the London blue topaz is remarkable. The ring also had substantial weight to it. It was delivered quickly. I give Tri-Jewelers a 10. I will buy from the again!
19 January 2024
Reply from TriJewels
Hi,
Your satisfaction and appreciation mean the world to us. Providing high-quality jewelry and exceptional service is our passion, and we're glad to have delivered a memorable experience for you.We look forward to welcoming you back to Tri-Jewels for your future jewelry needs.
Best
Vijay B
Fantastic Service and Beautiful Jewelry!
I spoke with Vijay and he was very kind in talking me through my order and the best ways on navigating the purchase. I've had a very pleasant buying experience with this company. Looking forward to my next beautiful purchase! Thank you, Vijay, my new friend at TriJewels for your beautiful work and excellent service!
29 January 2024
Reply from TriJewels
Hi,
Thank you so much for your incredibly kind words! It was an absolute pleasure assisting you with your order and ensuring that your purchasing journey was smooth and enjoyable.At TriJewels, we strive to provide not only beautiful jewelry but also exceptional service.
Best
Vijay B
I made my first purchase from TriJewels…
I made my first purchase from TriJewels recently, and the experience was absolutely amazing! They were able to design and produce the ring I needed very quickly - in just a few days! The service they provided and quality of their jewelry are absolutely top-notch. I’ll definitely be returning again! - Sunny P.
11 January 2024
Unprompted review
Reply from TriJewels
Hi,
Thank you so much for taking the time to share your wonderful experience with us! We take great pride in our ability to provide exceptional service and high-quality jewelry, Your satisfaction is our top priority, and we are delighted that we could design and produce the ring you needed quickly and to your satisfaction.
Best
Vijay B
Owner was communicative and friendly…
Owner was communicative and friendly during our purchase confirmation conversation over text. Good quality jewelry making and shipped quickly once work was complete.
8 January 2024
Reply from TriJewels
Hi,
It's great to know that we were able to provide you with the assistance you needed. We also strive to maintain high standards in our craftsmanship and efficiency in our shipping process, so we're pleased to hear that your order was completed promptly and to your satisfaction.
Best
Vijay B
The ring is beautiful and the quality…
The ring is beautiful and the quality and customer service is great.
7 January 2024
Reply from TriJewels
Hi,
We're delighted to know you're enjoying the beauty and quality of your ring, and that our customer service met your expectations. We're here to make your experience exceptional every step of the way.
Best
Vijay B
Very responsive and accommodating via…
Very responsive and accommodating via the live chat.
10 January 2024
Reply from TriJewels
Hi,
Thank you for your wonderful review! Glad to know that you found our live chat support to be responsive and accommodating. Providing excellent customer service is our top priority, and we're delighted that we could assist you promptly and efficiently.
Best
Vijay B
This is my second purchase
This is my second purchase, I had to return the first one due to ordering the wrong size. I was refunded immediately once they received it back. Every person is going to be concerned about quality and business practices with high values items. Trijewels exceeded all expectations that I had.
7 January 2024
Reply from TriJewels
Hi,
Thank you for your continued trust in us and for taking the time to share your experience! we sincerely appreciate your understanding regarding the sizing issue with your first order. Providing top-notch customer service, including swift refunds and hassle-free returns, is paramount to us.we're here to ensure your jewelry journey with us remains exceptional.
Best
Vijay B
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