I purchased a pair of jeans from Trilogy in Marylebone. I kept the labels attached, including the one with the Trilogy logo. I misplaced my receipt, and went into the store to ask for a credit note, o... See more
Location
Switch location63 Weymouth St, Marylebone, London W1G 8LS, 63, W1G 8LS London, GB
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See what reviewers are saying
I have bought in store and online. Service is faultless. Lots of styles and sizes. Items are delivered the next day. Brilliant experience
Very friendly and helpful.
Great collection, friendly staff
Company details
Information provided by various external sources
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contact info
63 Weymouth St, Marylebone, London W1G 8LS, 63, W1G 8LS, London, United Kingdom
- 020 7486 8085
4.3
Excellent
9 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful.
25 September 2025
Excellent customer service
13 February 2023
Dreadful customer service and no brands that can not be found in Selfridges or online
I purchased a pair of jeans from Trilogy in Marylebone. I kept the labels attached, including the one with the Trilogy logo. I misplaced my receipt, and went into the store to ask for a credit note, or the possibility of an exchange. I was greeted by a reticent customer service assistant, who told me it was store policy not to do offer anything, when I pushed the issue, she said at best they could offer an exchange for the same value and then had the audacity to say or for more. Having received such an appalling experience I would never shop there again, or indeed spend more money, given I had clearly asked for a credit note at the start. Especially, as they do not carry any brands that Selfridges or Harrods stock and with a far better approach to customer care. I would also note, the changing rooms need a refresh and a clean.
17 November 2022
Unprompted review
I have bought in store and online
I have bought in store and online. Service is faultless. Lots of styles and sizes.
Items are delivered the next day.
Brilliant experience
4 March 2021
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