The product itself is great. It came very quickly and was packaged very securely. Once I received it and was told that I was on a subscription plan and it would renew in July at a much higher amount... See more
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I placed my order late on 4/23 and was approved 4/24. Said my medication was being processed at the pharmacy. Mind you I was with a different company before them, but they didn’t offer Tirzepatide, so... See more
Company replied
I dealt with a young woman who worked hard to get me some discounts. This is the first person to help with this and I hope others follow her lead, we live in expensive times and that help is appreciat... See more
Company replied
Update: they addressed my concerns and took care to make sure I was satisfied! Thank you, TrimRx!
Company replied
Company details
About TrimRx
Written by the company
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TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612 |
Guaranteed Results in 90 Days or your Money Back
We want you to feel confident trying TrimRx risk-free!
At TrimRx, we stand behind the effectiveness of our clinically proven weight loss program. That’s why we proudly offer a 3-Month Results Guarantee for new patients.
If you consistently follow your TrimRx treatment plan, including taking your prescribed medication and completing monthly check-ins for three consecutive months and you are not satisfied with your progress, you may be eligible for a 100% refund of your medication costs.
For more information email us at: guarantee@trimrx.com
Contact info
United States
- 8888961612
- hello@trimrx.com
- trimrx.com
3.2
Average
2K reviews
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Terrible
Terrible. They say that most orders ship in 3-5 business days. Two weeks go by and I call in because I haven’t received my order. They say they will escalate it and get it shipped. Then another two weeks go by. Still nothing so I call to cancel. They refuse to fully refund my order and say they can downgrade my order from a 6 month order to 3 month and refund the rest. Unacceptable. This is a scam.
11 May 2026
Unprompted review
Reply from TrimRx
Hey Michael, thank you for sharing your feedback. We understand your concerns regarding shipment timing, escalation requests, cancellation expectations, and refund options.
Shipping timelines and refund eligibility may vary depending on pharmacy processing, prescription status, order fulfillment progress, and account activity. Because this is a public platform, we’re unable to review or verify account-specific order details here.
We understand how frustrating delays can be and would appreciate the opportunity to review your concerns directly. Please contact us through your patient portal or at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I have been trying to cancel my…
I have been trying to cancel my subscription for 2 weeks now. I messaged through the portal trying to cancel, the responses I received was them trying to convince me to cancel. I said not interested in renewal and then all of the sudden the same day after several “no I don’t want it,” I can’t cancel because product was shipped out. Mind you my renewal isn’t for 3 weeks. I have been messaging everyday since then to cancel my subscription and no one is responding. I have left several messages when calling customer service, since you never get a person on the phone. They said they will call you back and nothing.
This is horrible customer service. You should be ashamed.
11 May 2026
Unprompted review
Reply from TrimRx
Hey Andrea, thank you for sharing your feedback. We understand your concerns regarding cancellation requests, shipment timing, and communication delays.
Subscription renewals, shipment processing, and cancellation eligibility may vary depending on order status, pharmacy processing timelines, and account activity. Because this is a public platform, we’re unable to review or verify account-specific details here.
We understand your frustration regarding the communication experience you described and would appreciate the opportunity to review your account directly. Please contact us through your patient portal or at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Charged for new RX I didn't not ask for
I paid for a 6 month prescription. After 12 weeks, I was sent a Follow up form with link. I filled it out. Instead of receiving a refill for the remaining 12 weeks of medication I already paid for, I was charged $1918.00. No one answers the portal communication, no answers my emails, I called three times both times told I would receive a full refund for their error, yet no confirmation number. I was also advised the billing department would contact me that same day, yet still waiting on that two days later. Verbal conversations did not provide me with confirmation numbers of my supposed refill for a fraudulent new prescription that I did NOT authorize or ask for. I merely wanted the rest of the medication I originally paid over $1300 for in February. I was also told by TrimRX that they could not give me the billing departments phone number nor could they transfer me to that department. One employee stated they were short staffed. I would NOT recommend this company.
7 May 2026
Unprompted review
Reply from TrimRx
Stephanie, thank you for sharing your feedback. We understand your concerns regarding refill processing, billing activity, communication delays, and refund expectations.
Prescription renewals, refill authorizations, provider follow-up forms, and billing activity may vary depending on provider review, pharmacy coordination, account selections, and ongoing treatment plans. Because this is a public platform, we’re unable to review or verify account-specific billing or prescription details here.
We understand how frustrating delays in communication can be and would appreciate the opportunity to review your concerns directly. Please contact us through your patient portal or at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Bad Customer Service today is 05/11
It is simply not true that they respond to inquiries. It is deplorable to launch a business in this manner—one where all the reviews are negative, and where they fail to answer emails or phone calls. Anyone who wishes to verify this need only try calling their numbers to see for themselves. I placed an order on May 5th and have yet to receive anything. I have already taken action; there are groups on Facebook currently organizing a class-action lawsuit in California, and I encourage other users to seek them out and join this cause. Given that they are operating with everyone's money, they ought to at least hire staff to handle customer complaints.
4 May 2026
Unprompted review
Reply from TrimRx
Anali, thank you for sharing your feedback. We understand your concerns regarding communication delays, order updates, and your overall experience.
Because this is a public platform, we’re unable to review or discuss account-specific details here. We would appreciate the opportunity to review your account directly and provide additional clarification regarding your order and support requests.
Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
— TrimRx Team
I have tried to contact TrimRX to request a refund & cancel any future orders.
I have tried to contact TrimRX to cancel future services & request a refund with zero response after receiving meds from them filled by Casa Pharma RX that seem to be all B12 only. Terrible service all the way around.
The below reply is of no help, I have already contacted via the app & the below email with zero response.
11 May 2026
Unprompted review
Reply from TrimRx
Mary, thank you for sharing your feedback. We understand your concerns regarding your cancellation request, refund inquiry, and communication experience.
Because this is a public platform, we’re unable to review or discuss account-specific medical or order details here. We would appreciate the opportunity to review your account directly and assist further regarding your support requests and medication concerns.
Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team
This is a horrible company- Before…
This is a horrible company- Before giving you your approval or dosage they bill you and then there is NO WAY to get ahold of them. It is the worst company ever and should be avoided at all cost. I think I have a legal argument since I wrote the Dr back 5/1/26 and followed up with three emails and a voicemail because I have questions about the MEDICATION. No response. Anyone want to join a class action suit?
1 May 2026
Unprompted review
Reply from TrimRx
Kim, thank you for sharing your feedback. We understand your concerns regarding communication delays, provider follow-up, and questions related to your treatment plan and medication.
Prescription approvals, dosage determinations, provider reviews, and treatment recommendations are part of the medical evaluation process and may vary depending on the information submitted during enrollment and ongoing provider assessment. Because this is a public platform, we’re unable to review or discuss account-specific medical or communication details here.
We would appreciate the opportunity to review your account directly and provide additional clarification regarding your support requests and treatment-related questions. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
The first order that I placed there…
The first order that I placed there wasn't a problem and I had communication with a team member, the second order has been an unmitigated disaster, they e mailed me that a payment would be taken from my account on the 9th of May with medication to follow 2/3 days later they took the payment out on the 4th and after over 23 phone calls 18 email messages just trying to get information as to how you gain access to the portal is an absolute joke .I'm still waiting for my medication that has been paid for and communication with someone from your company. I actually went with your company because I was impressed with the after care communication offered. Boy was i completely taken ! ( sad part is I archived great results on the first month and was looking Forward to continuing you should ga cc e more respect for the people who put their medical trust in you !!
4 May 2026
Unprompted review
Reply from TrimRx
David, thank you for sharing your feedback. We understand your concerns regarding payment timing, communication delays, portal access, and shipment expectations associated with your recent order.
Billing schedules, shipment timelines, and portal access communications may vary depending on account status, pharmacy processing, provider review timing, and recurring order coordination. Because this is a public platform, we’re unable to review or verify account-specific billing, shipment, or communication details here.
We appreciate you acknowledging your previous positive experience with the program, and we understand your frustration regarding the communication challenges you described with your recent order. We would appreciate the opportunity to review your account directly and provide additional clarification regarding your order status and support requests.
Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I loved my customer service agent
I loved my customer service agent! She made me feel cared for!
11 May 2026
Unprompted review
Reply from TrimRx
Hello Michael, thank you for your feedback! We’re so glad to hear you had such a positive experience with our support team and felt genuinely cared for. We appreciate you sharing your experience with us.
— TrimRx Team 💙
Easy to get in touch with someone when…
Easy to get in touch with someone when I had a billing question.
11 May 2026
Unprompted review
Reply from TrimRx
Hello Constina, thank you for your feedback! We’re glad to hear you were able to quickly connect with someone and get help with your billing question. We appreciate you sharing your experience with us.
— TrimRx Team 💙
No customer service refused to cancel even three seconds after mistaken order, refused return of product, history with other customers of charging without sending product, buried fine print of non-FDA approved substance.
Three days no return from customer service inquiry, despite in app messages emails and phone calls. Tried to cancel order refused, it had not even been forwarded to the pharmacy they use, pharmacy refused to cancel, pharmacy refused to accept back, refused package due to perishability, history of class, action suit of this company by citizens of California, history, online Better Business Bureau, and other sites indicating charges and receiving no product, absolutely poor customer response and not straightforward advertising that there trizepitide injections are compounded and NOT FDA approved! It’s buried in the fine print Including if accidental press of purchase button absolutely no cancellations. Ridiculous Scam company.
11 May 2026
Unprompted review
Reply from TrimRx
Elizabeth,
Thank you for sharing your feedback. We understand your concerns regarding cancellation requests, communication delays, pharmacy processing, return eligibility, and product information associated with your order.
Prescription medications, including compounded medications, require provider authorization and pharmacy fulfillment processes that may affect cancellation eligibility, shipment handling, and return policies depending on the status of the order at the time the request is reviewed. Product information, treatment details, and program terms are provided throughout the enrollment and consent process. Because this is a public platform, we’re unable to review or verify account-specific billing, prescription, or communication details here.
We would appreciate the opportunity to review your account directly and provide additional clarification regarding your order status, cancellation request, and support concerns. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Second round with trim Rx
Second round with trim Rx. Had no intention of second 3 month round. They charged me anyway since they had my card on file. I decided I would accept but had since moved. I’ve tried for 6 days to get the new address and received NO correspondence. Casa Pharmacy can’t change the address, trimrx will not respond. $900 of meds will be wasted in the summer heat. Plan is to dispute the charge . It’s absurd. This would be so simple just speaking to a human . I’ve spent 6 days of probably 8 calls and multiple emails on to their so called patient portal. Not one response.
11 May 2026
Unprompted review
Reply from TrimRx
Hi Captain, thank you for sharing your feedback. We understand your concerns regarding address updates, shipment coordination, recurring billing, and communication delays associated with your order.
Recurring treatment plans, shipment processing, and address update requests may require coordination between the support team, provider review process, and dispensing pharmacy depending on the status of the order at the time the request is received. Because this is a public platform, we’re unable to review or verify account-specific shipping, billing, or account details here.
We would appreciate the opportunity to review your account directly and provide additional clarification regarding your shipment status and address update request. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
There customer care team is non…
There customer care team is non existent I have tried to resolve an issue with last shipment was the same prescription as first have left 100s of messages emails no response back from anyone bt AI
11 May 2026
Unprompted review
Reply from TrimRx
Hi Bradley,
We’re sorry to hear about your experience and understand your concerns regarding communication and your prescription shipment. Because this is a public platform, we’re unable to review account-specific details here.
We would appreciate the opportunity to review your account further and provide additional clarification regarding your shipment and support requests. Please reach out through the patient portal or contact our support team using the email associated with your account so we can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I was approved for medication 4/30/26
I was approved for medication 4/30/26. I have not received the shipment or confirmation that it has shipped, however, I was charged. I have sent several emails through the "Communication" section in my account and have not received a response. It's extremely frustrating that no one can bother to respond to customer questions.
11 May 2026
Unprompted review
Reply from TrimRx
Hi DF,
We’re sorry to hear about your experience and understand your frustration regarding your shipment and communication delays. Because this is a public platform, we’re unable to review account-specific order details here.
We would appreciate the opportunity to look into your account further and provide additional clarification regarding your shipment status. Please reach out through the patient portal or contact our support team using the email associated with your account so we can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I paid 1000$ and received a partial…
I paid 1000$ and received a partial order, with absolutely no results!!! I have tried for weeks to get a refund and no response!!!!!!! 😡😡 a complete Scam
11 March 2026
Unprompted review
Reply from TrimRx
Hi Jennifer,
We’re sorry to hear about your experience and understand your frustration regarding your order and refund concerns. Because this is a public platform, we’re unable to review account-specific order or billing details here.
We would appreciate the opportunity to look into this further and assist you directly. Please reach out through the patient portal or contact us at hello@trimrx.com using the email associated with your account so our team can review your case further.
Thank you for sharing your feedback.
— TrimRx Team 💙
I paid for a 12- month plan
I paid for a 12- month plan in February, when it was time for the company to send me my refill they took another $3518 out of my bank account! I have sent messages through the portal. I have sent an email through their website, I have sent an email directly to them, I have called several times and left messages and no response! They have completely drained my bank account and are not responding to me!
8 May 2026
Unprompted review
Reply from TrimRx
Hi Kristi,
We’re sorry to hear about your experience and understand your frustration regarding the refill process and communication delays. Because this is a public platform, we’re unable to review account-specific billing or treatment details here.
We would appreciate the opportunity to look into your account further and provide additional clarification regarding your refill status and charges. Please reach out through the patient portal or contact us directly at hello@trimrx.com using the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
My experience with TrimRx I started the…
My experience with TrimRx I started the treatment plan in February and the program was very successful but when it was time for me to re order my medication they had no records that I was taken it and customer service continue to redirect me that someone will be contacting me in 24-48 hrs never received a phone call from them and I started contacting them to order new prescription on April 29 I think this is a good program but they don’t have good communication skills and also I think they want you to start the program over for more funds don’t use this company because they have bad communication skills and they are not honest
29 April 2026
Unprompted review
Reply from TrimRx
Demetria, thank you for sharing your feedback. We’re glad to hear your initial experience with the program was positive, but we understand your concerns regarding refill coordination and communication delays during your continued treatment process.
Prescription continuation and refill requests may sometimes require additional provider review, account verification, or updated treatment information before a new order can be processed. Because this is a public platform, we’re unable to review account-specific prescription or account details here.
We would appreciate the opportunity to review your account further and provide additional clarification regarding your refill status and treatment history. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
The updaen it was appro
The updates helped a lot. I knew when it was approved, shipped and delivered.
10 May 2026
Unprompted review
Reply from TrimRx
Felix, thank you for your feedback! We’re glad to hear the updates throughout the process were helpful and kept you informed every step of the way. We appreciate you sharing your experience with us.
— TrimRx Team 💙
Reply from TrimRx
Russell, thank you for your feedback! We’re glad to hear you’ve had a positive experience with timely service and smooth support. We appreciate you sharing your experience with us.
— TrimRx Team 💙
This company is a total rip off
This company is a total rip off. STAY CLEAR OF THEM!!!
8 April 2026
Unprompted review
Reply from TrimRx
John, we’re sorry to hear that your experience did not meet your expectations.
Because this is a public platform, we’re unable to review or discuss account-specific details here. We would appreciate the opportunity to better understand your concerns and review your experience directly with our team.
Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so we can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
I’ve had a really positive experience…
I’ve had a really positive experience with TrimRx. The website was easy to navigate, ordering was simple, and my package arrived quickly and discreetly. Customer support was responsive and helpful whenever I had questions. The products felt high quality, and I appreciated the clear information and guidance throughout the process. Overall, a smooth and professional experience — I’d definitely recommend TrimRx to anyone looking for a reliable wellness service.
8 May 2026
Unprompted review
Reply from TrimRx
Hello Arman, thank you for taking the time to share such thoughtful feedback! We’re so glad to hear you had a smooth and positive experience from ordering to delivery and support. Providing clear communication, convenience, and reliable service is very important to us, and we truly appreciate your recommendation.
— TrimRx Team 💙
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