quick and easy to raise the claim and submit the details needed, quick response and surveyor attended promptly, very professional, freindly and explained everything in detail, settlement figure was d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
Company replied
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload d... See more
Company replied
Company details
- #9 of 12 best companies in Small Claims Assistance Service
- #40 of 69 best companies in Car and Motor Insurance Agency
- #26 of 44 best companies in Home Insurance Agency
- #151 of 225 best companies in Insurance agency
- #16 of 27 best companies in Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9k reviews
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Very prompt and friendly operative
Very prompt and friendly operative. Took time to explain what was happening and very reassuring.
28 April 2026
Reply from Trinity Claims
Good afternoon Ms Orr,
We appreciate your feedback and are happy to learn that our operative was prompt and friendly, took time to explain, and was reassuring.
Best wishes,
Ellie
Great experience with Trinity Claims…
Great experience with Trinity Claims very helpful and quick response. Thank you
29 April 2026
Reply from Trinity Claims
Good afternoon Pumpoung,
We appreciate your feedback and are so happy to learn that you had a great experience with our helpful and quick response. Thank you.
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon,
We appreciate your feedback and are glad the repairs met your expectations. We'll have taken on board your comments and will pass them on to the relevant departments to improve our repair timelines.
Best wishes,
Ellie
Very friendly and helpful people that…
Very friendly and helpful people that we dealt with. The jewellery offer we think was fair. We didn’t realise how way out of touch we were with today’s prices. Thankyou Trinity claims.
29 April 2026
Reply from Trinity Claims
Good afternoon Ms Holmes,
We appreciate your kind words and are so glad that you found our team helpful. It's great to know that you felt our offer was fair. Thank you for your review!
Best wishes,
Ellie
From the start the company has been…
From the start the company has been brilliant. Excellent and fast communications. We had our first assessment from a nice guy called James from Lavender solutions who said the first responder guy,Ethan, would be sent out. He was fab..super friendly and explained everything clearly. My only gripe so far is the trying to get through to the company in the first place. My policy is with policy direct 24/7 the number says but on calling at around 8am was put through to Trinity- obviously firm they deal with- to be told they don't open until 9am. Its then a round of pressing numbers ,none matched my issue really,before actually speaking to a person. It was stressful enough without this. Plus Ethan pinched my pen as his had run out but I'll let him off lol. While it's going to be a long process ,so far so good.
29 April 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We're happy to hear that you had a positive experience with the assessment and the first responder. We appreciate your feedback regarding the initial difficulty you encountered when contacting us. We will review our call handling process to improve accessibility. We're glad you're satisfied so far and hope the rest of the process goes smoothly.
Best wishes,
Ellie
Speedy response very friendly and…
Speedy response very friendly and helpful explained everything so clearly.
29 April 2026
Reply from Trinity Claims
Good afternoon Ms Mcclelland,
We're happy to hear that our team responded quickly, was friendly and helpful, and explained everything clearly. We appreciate your positive feedback.
Best wishes,
Ellie
My experience with this company was good
My experience with this company was very good the man I spoke to Dan MacCourt was very polite and very helpful When at a time I wasn’t sure what to do we had a good conversation and he called me back after I had time to think and process things I was really pleased with the service over all
29 April 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We appreciate you sharing your experience. We're happy to hear that you found our team member polite and helpful during a time when you were unsure of what to do. We're glad that you were pleased with the overall service.
Best wishes,
Ellie
Theft form Property…
The whole process from initial phone call, assessor visits to settlement amount was very quick & fair
28 April 2026
Reply from Trinity Claims
Good afternoon,
We appreciate you sharing your feedback. We're happy the process, from the initial call to the settlement, was quick and fair for you.
Best wishes,
Ellie
Company is organise and quick to response.
It was a quick response about the claim. The company was organise.
I called Monday and the next day they sent someone to my house to check and take photos of the damage to the garage. Then it was explained to me what is going to happen when three guys come and that to decontaminate inside and out the garage, as well as pressure wash the driveway. I was also told that the surveyor will be coming to check the damage caused by fire.
28 April 2026
Reply from Trinity Claims
Good morning Ms Stubley,
We appreciate you sharing your experience. We're happy to hear that you received a quick response and found our process organized. Thank you for your feedback regarding the claim and the explanation of the next steps.
If there was anything we could of done to make this a 5* experience for you, please let us know by emailing feedback@trinityclaims.co.uk
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon Ms Smith,
We appreciate you taking the time to share your feedback. We are so happy to hear you received swift responses and good service.
Best wishes,
Ellie
Trust Claims made it stress free
From the initial claim online to completion, the communication online was first class, though I could have done with a person to talk through
Trust Claims have been superb in the swiftness from submitting to closure
Only disappointing thing was the guys that did the work left the area unfinished and I have had to make good
Thanks Trust Claims for making this stress free
The service was first class
24 April 2026
Reply from Trinity Claims
Good morning Ms Elcome,
We appreciate your positive feedback regarding our communication and the speed of our service. We regret the work was not completed to your satisfaction, and we'll address this to improve our service. Thank you for making us aware.
Best wishes,
Ellie
Disappointing claim amount
Fast response to claim for lost engagement ring.
Settlement figure was well below what we paid and are unable to replace with.
When we declined the offer the reply was that” that was the price they could buy it from their suppliers “
Very good but we are unable to get it at that price.
Disappointing.
28 April 2026
Reply from Trinity Claims
Good afternoon Mr Holden,
We are sorry to hear that despite a quick response, you are not happy with your experience with us.
Our Customer Relations Department will investigate in full, and a member of the team will be in touch in due course.
Best wishes,
Ellie
Easy claims procezs
The process was easy to follow and the response from the claims team was very quick. Very efficient process
28 April 2026
Reply from Trinity Claims
Good afternoon Ms Taylor,
We appreciate you sharing your feedback. We're happy the process was easy to follow and that our claims team responded quickly. It's great to hear the process was efficient.
Best wishes,
Ellie
First time to make an accidental damage…
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload documents through the portal made the claim process simple with claim agreed in under two months. Thank you.
28 April 2026
Reply from Trinity Claims
Good afternoon Ms Field,
We're happy to hear that the accidental damage claim process on your house policy was simple and efficient. We appreciate you highlighting our communication and portal. Thank you for your feedback.
Best wishes,
Ellie
Good Job!
Connor and Blake did a fabulous job even working within restrictions of space. Connor was my liaison and nothing was to much trouble. Professional and considerate. Thank you 🙏🏻
28 April 2026
Reply from Trinity Claims
Good afternoon,
We're happy to hear that the team provided such considerate and professional service while working within spatial limitations. Thank you for your positive feedback and appreciation.
If there was anything we could of done to make this a 5* experience for you, please let us know by emailing your comments to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Contents claim. From the outset Trinity have been…
From the outset Trinity have been excellent. They responded immediately to any questions and were very accommodating with arranging a surveyor to view our property. He explained everything to us and within two working days our claim was agreed and a settlement accepted by ourselves. Would highly recommend this company to anyone.
28 April 2026
Reply from Trinity Claims
Good afternoon Ms Smith,
We appreciate you sharing your experience. We're happy to hear that we responded immediately to your questions and accommodated your needs when arranging a surveyor. It's great to know your claim was agreed upon quickly. Thank you for the recommendation.
Best wishes,
Ellie
Jeremy the surveyor was so brilliant
Jeremy the surveyor was so brilliant. Really helpful and wanted to do the best for me. He was honest, professional and friendly.
27 April 2026
Reply from Trinity Claims
Good afternoon Maria,
We appreciate you taking the time to share your feedback. We're happy to hear that the surveyor was brilliant, helpful, honest, professional, and friendly.
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon,
Thank you for taking the time to leave us with your kind review, we are glad to hear you are happy with your claim process.
If there was anything we could have done to make this a 5* experience for you, please let us know by emailing your comments to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Very clear instructions and easy process
27 April 2026
Reply from Trinity Claims
Good morning Mr Thompson,
We're happy to hear that the instructions were clear and the process was easy. Thank you for your positive feedback!
Best wishes,
Ellie
Very efficient fast and responsive in…
Very efficient fast and responsive in managing the claim I needed to make on the unfortunate damage sustained to my hearing aids.
10 April 2026
Reply from Trinity Claims
Good morning Mr Collins,
We're happy to hear that our claims management was efficient, fast, and responsive when you needed to make a claim for your hearing aids. Thank you for your feedback.
Best wishes,
Ellie
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