Fast
Response

It was easy to understand and everyone we spoke to or corresponded with were very good. Also the helped to guide us through the process very well

Adam was really professional. He answered all my concerns and was really caring. He is a credit to the company.

Easy to claim, easy to navigate, quick responses and no nonsense, just simple and effective

This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good and he went above and beyond to satisfy our needs. Our claim is at an early stage, so will give an overall review for Trinity upon completion

Everyone was very helpful both online and on call, excellent customer service. Technology isn't easy for me but the online process was very straightforward and I was able to speak to an advisor when I had a query. I would recommend this company.

The technician was very polite, mannerly and explained what he was doing. He was methodical and cleaned up afterward

Quite good on response but as always, it would be better to speak to a person at this stressful time. All in all a decent effort.

Ash from Trinity was very efficient and explained to me what would be happening, which put my mind at ease. Good communication, ie emails and text messages, keeping me updated.

Our claim was dealt with very efficiently from the original incident when we needed to us the Home Emergency service to the assessor coming and agreeing we had a valid claim.

First class service from beginning to end. I was apprehensive about claiming but the process was simple and not stressful at all. Communication from the company was first class and the portal was simple to use. Very happy.

Had a major leak under my house and was a scary time. Once you get used to the online service it’s simple and response times are quick. Will definitely be renewing.

It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insurance claims process I’ve had to complete for any previous ones. Friendly and helpful replies from the staff aswell rather than just blunt responses made it feel like someone cared and it was a nice personal touch

Very efficient, friendly.

Quick responses and quick settlement of claim - portal easy to use for uploading documents and communication

My claim was dealt with quickley and efficiently.

Dan McCourt was extremely professional and patient. I had an awful flu the firtst time we spoke and he was incredibly mindful of that. He explained everything in a way that I could understand (not being a car expert) if Dan is a reflection of all Trinity Claims staff, once I get a new car, will take that in to account when looking for new car insurance.

The claims portal was easy to use to make the claim and track it's progress. Progress was very slow though at the different points of the claim - where we were told contact would be made within 5 working days it was more like over 7 days on 2 separate occasions. It took almost 2 months to arrange and complete work on a drain pipe close to the manhole which needed sealing. Although grateful the claim was paid out this took far too long to finish and we were left without the use of our downstairs toilet throughout this.

Excellent service from start to finish.
My claim was dealt with rapidly and the staff kept in touch regularly.