Trinity College London Reviews 73,340

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 21,750 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often highlighting the clear and well-organized process. Many also appreciate the convenient and easy-to-find locations, which contribute to a stress-free experience. However, some customers also noted isolated incidents where reception staff displayed rudeness or poor attitude, creating an initial negative impression. Additionally, a few people mentioned difficulties finding the correct entrance due to inaccurate address information, causing unnecessary stress before their appointments.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, often highlighting the friendly, helpful, and professional... See more

Location

Reviewers mention positive feedback about location, with many finding it easy to reach and conveniently... See more

Customer service

Clients share positive opinions on customer service, with many expressing satisfaction with how their cases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently took my GESE Grade 5 exam with Trinity College London, and I had a wonderful experience. The staff members were very helpful, and the online system was easy to use. During the exam, the e... See more

Rated 5 out of 5 stars

Honestly speaking,your staffs are amazing and very accommodating . From the reception till I finished my exam,they all had welcoming attitude . My examiner was also superb in terms of her introduction... See more

Rated 5 out of 5 stars

I needed music staff paper for a two day ear training workshop and Trinity College London offered four pages as a free PDF which was perfect for me.. I downloaded it and printed it off. I'm 75 a... See more

Rated 5 out of 5 stars

The staff was lovely! I chose the wrong topic to discuss for the exam and they just let me choose a new one with no drama. They were also really helpful when I explained I may need some adjustments on... See more


Company details

  1. #3 of 123 best companies in Educational institution
  2. #1 of 11 best companies in Educational testing service
  3. #1 of 2 best companies in Printed Music Publisher
  4. #1 of 7 best companies in Sheet Music Shop
  5. #4 of 10 best companies in Visa and passport office

About Trinity College London

Written by the company

Trinity College London is a leading international exam board and independent education charity that has been providing assessments around the world since 1872. We specialise in the assessment of communicative and performance skills covering music, drama, combined arts and English language. With over 850,000 candidates a year in more than 60 countries worldwide, Trinity qualifications are specifically designed to help students progress.
Learn More

Secure English Language Tests every day, UK wide

Provisional GESE results by 9am the next day

Provisional GESE results by 9am the next day
For over 10 years we have been a trusted Home Office approved Secure English Language Tests (SELT) provider, helping thousands of people on their UK visa journeys.

Contact info

4.9

Excellent

TrustScore 5 out of 5

73k reviews

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Rated 5 out of 5 stars

Excellent

The staff were polite and friendly. I arrived early and was able to take my exam straight away without any waiting. I received my result early the following morning. Excellent service.

9 June 2026
Rated 5 out of 5 stars

Smooth and Positive Examination Experience with Trinity College London

My experience with Trinity College London during my examination was excellent. The entire process was well organised, and everything ran smoothly from start to finish. The instructions provided were clear, and the exam environment was calm and supportive. The staff were professional, approachable, and ensured candidates were comfortable throughout the process. There were no issues or delays, and the examination was conducted smoothly.
Overall, I have no complaints and would be happy to recommend Trinity College London based on my experience.

27 May 2026
Rated 5 out of 5 stars

My experience was amazing!

My experience was fantastic. The receptionist was polite and helpful. The staff in the test area were not only professional but also respectful and friendly with me. Despite being a bit nervous during the test, I felt confident with the interviewer who demonstrated being a professional person.
Regarding the localisation, I appreciated the place; however, I would suggest to have a special room for the candidates, especially people who live far away from London to wait their turn to take the test.
Overall, my experience was amazing.
Congratulations!!

11 June 2026
Rated 5 out of 5 stars

Good experience

Good experience. Excellent staff and environment arond. Examiner was absolutely well spoken. Clear and understandable.

11 June 2026
Rated 5 out of 5 stars

I recently visited Trinity in…

I recently visited Trinity in Manchester and had a fantastic experience. What really stood out to me was the staff—they are absolutely amazing! From the moment I arrived, they were welcoming, incredibly helpful, and went above and beyond to make sure everything was perfect. Excellent service makes all the difference, and the team here nails it. I will definitely be back and highly recommend them!

11 June 2026
Rated 5 out of 5 stars

Excellent support and exam preparation resource.

My experience with Trinity College London was very positive. The Study Pack is an excellent exam preparation tool and was an invaluable resource in helping me understand the exam format and expectations.

In addition, the staff are welcoming, professional, and always willing to provide assistance and support.

The registrars clearly explained the procedures and repeated the instructions several times to ensure that everyone fully understood them.

The Listening and Speaking examiner also conducted the exam in a professional yet relaxed manner, which helped me express myself freely without feeling too nervous.🙏

13 May 2026
Unprompted review

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