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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics service
  2. Delivery Company
  3. Transportation service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Well

Well. we were accused of delivering to the wrong address on multiple calls. However, my driver did go to the address on the rate confirmation sheet and was instructed to go to different address. At that different address, the load was accepted.

6 February 2024
Trinity Logistics logo

Reply from Trinity Logistics

I’m sorry to hear about your experience. Please email marketing@trinitylogistics.com with more information, such as your USDOT and the shipment number, so that our Team can investigate your experience further and see how we can improve our services. Thank you for taking the time to share.

Rated 5 out of 5 stars

Good job

All is good!

6 February 2024
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Reply from Trinity Logistics

Thank you! We look forward to working with you again.

Rated 5 out of 5 stars

Quick and easy set up

5 February 2024
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Reply from Trinity Logistics

This is great to hear. We strive to offer an exceptional experience, so it's awesome to hear that we've met the mark. Thank you for sharing!

Rated 5 out of 5 stars

Satisfied

Precise and accurate on the spot team.

1 February 2024
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Reply from Trinity Logistics

Thank you for sharing your experience and rating us so highly!

Rated 5 out of 5 stars

Easy to book load

Easy to book load. Everything was exactly how the rate con said.

1 February 2024
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Reply from Trinity Logistics

Awesome! Always happy to hear that we're providing that exceptional service. Thank you for the review!

Rated 5 out of 5 stars

We have always worked with Carol…

We have always worked with Carol Grimsley and she is always great. Communication is great. Load is always as described. Pays on time. Today we booked a load with Carter and great communication load is as described. Always love working with Trinity.

2 February 2024
Unprompted review
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Reply from Trinity Logistics

Thank you so much for sharing! We strive to provide exceptional service, so it's great to hear when we've hit the mark!

Rated 1 out of 5 stars

LOAD # 8064030

LOAD # 8064030
I still have $ 1000 in your hand that I have to collect after delivering your load, you guys said that someone called and asked for a $ 1000 cash advance and you delivered that money, while if that was me asking for the money you would tell me that I had a factoring company you could not hand me the money. Shame!!!

29 December 2023
Unprompted review
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Reply from Trinity Logistics

Hi Renald, thank you so much for sharing your experience with us. I’m sorry that your experience fell short of your expectations. Thank you for sharing the load information. I've reached out to our Customer Service Team and those assigned to that shipment so someone can investigate your issue and follow up.

Rated 5 out of 5 stars

Fast replies when submitting my…

Fast replies when submitting my inquiries.someone is always there and are very helpful and supportive with my concerns.

12 January 2024
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Reply from Trinity Logistics

That's great to hear. Thank you for sharing!

Rated 5 out of 5 stars

Happy to work with Trinity

Happy to work with Trinity , good brokers , payments on time , good communication...
Lyn Valencia has 5 ***** from me

10 January 2024
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Reply from Trinity Logistics

Thank you for sharing your positive experience and review. I'll share your kind words with Lyn!

Rated 5 out of 5 stars

Jason Kollock is amazing at…

Jason Kollock is amazing at communication and job done successfully again. Highly Recommend

4 January 2024
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Reply from Trinity Logistics

That's awesome to hear! Thank you for rating us and sharing. I'll pass on your kind words to Jason!

Rated 5 out of 5 stars

Perfect Job

Perfect Job

-When in need of our broker she does a spectacular job
-Helpful and over achiver in her job
-Talks to us regarding whats available and if there isnt anything tiene she trys to help us out
-Friendly

Been Working for 3 years With
- Best Broker Carrie Zalsky

2 January 2024
Trinity Logistics logo

Reply from Trinity Logistics

Carrie Zalsky is wonderful. Thank you for reviewing! I'll pass on your kind words to her!

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